What are students’ expectations and experiences of their digital environment? Universities and colleges are increasingly working in partnership with their students on the development of their digital environment and content. As a result, students experience a digitally enabled learning experience which better meets their needs and offers them the digital skills they require for the workplace. But do we really know how students are using technology and do they use the digital content provided or do they find their own from the wealth of resources available online? This interactive workshop will provide participants with an overview of innovative approaches colleges and universities are using to gather their students’ views on digital and how they are they are using the data collected to inform the development of their digitally enhanced learning and teaching provision.

1. What are students’ expectations and experiences
of technology?
Digitally-enhanced learning and teaching

2. > >Slide
Our speakers
>Rob Howe, Head of learning technology, University of Northampton
>Richard Aird, Head of customer services, Stirling University and
Matt Adie,Vice president education, University Of Stirling Students’
Union
>Vikki Liogier, Head of digital literacy, voice and innovation,
Zac Grego and Brad Forsyth, students, Epping Forest College
>Malcolm Allen, ILT/e-Learning co-ordinator, Benula Benny, Nirutt
Sibutda and ReuelThompson, students, Bexhill Sixth Form College
>Chair: Sarah Knight, Jisc
15/03/2017 What are students’ expectations and experiences of technology?2

3. > >Slide
Workshop aims
>Discuss current research in students’ expectations and experiences
of technology
>Showcase examples of institutional approaches to gathering
students’ views on their digital experience
>Hear from students what their views are on technology
>Explore Jisc resources supporting organisations with developing a
better understanding of students’ expectations and experiences
of digital
>Share ideas and practice
15/03/2017 What are students’ expectations and experiences of technology?3

4. > >Slide
How can we gather students’ expectations and experiences
of technology?
>Student digital experience tracker
http://bit.ly/jiscdigidataservice
>Jisc NUS Benchmarking the student digital experience
http://bit.ly/digstudentbenchmark
>Conversations that count: Enhancing the student digital
experience postcards
http://bit.ly/1yK5jrM
15/03/2017 What are students’ expectations and experiences of technology?4

5. > >SlideSlide
Hearing the learner voice
>Digital learner stories and videos
available from
http://ji.sc/learner-stories
15/03/2017 What are students’ expectations and experiences of technology?5

6. > >Slide
University of Northampton
Rob Howe, Head of learning technology
15/03/2017 What are students’ expectations and experiences of technology?6

7. What are students’ expectations and
experiences of technology?
Rob Howe,
The University of Northampton
Presentation at Jisc Digifest 15th March, 2017.
What are students’ expectations and
experiences of technology?
8

8. Reasons for being involved
• History of learner experience work from 2005
• Involved in Jisc tracker pilot 2016
• Link to the strategic plan
• Enhancing knowledge of the student experience
• Address issues prior to 2018 University move
What are students’ expectations and
experiences of technology?
9

9. How it went including student engagement
• Immediate link to the Student Union to obtain buy in to
process
• Survey sent to 345 course representatives - completed by
158 (45.8% response rate)
• Regular reminders sent to encourage participation - focus
group planned to clarify findings
• Ongoing communication established
Listen to the
student
voice
What are students’ expectations and
experiences of technology?
10

10. Findings’ including response to findings
• Access to devices and wifi
• Frequency of access
• Guidance and support
• Response to tech used in teaching “e.g. When digital
technology is used on my course…”
• Qualitative responses
What are students’ expectations and
experiences of technology?
11

11. > >Slide
Contact details
Rob Howe
01604 892483
Rob.Howe@northampton.ac.uk
Questions?
15/03/2017 What are students’ expectations and experiences of technology?12

12. > >Slide
Epping Forest College
Vikki Liogier, Head of digital literacy, voice and innovation,
Zac Grego and Brad Forsyth, student digital voice xperts (DVX)
15/03/2017 What are students’ expectations and experiences of technology?13

13. > >SlideSlide
Context
15/03/2017 Students’ Expectations and Experience of Technologies @ Epping Forest College14 > >Slide
Epping ForestCollege is a
medium-sized college located in
Loughton, Essex on the outskirts
of Greater London.
We have 1700 learners and the
majority are aged 16 to 19
studying vocational
qualifications, with a small
minority enrolled on A level
courses.
The college also provides
provision for a small cohort of
learners with high needs.

14. > >Slide
> Range of strategies and opportunities are put
in place to place the learners at the heart of
everything we do
> Communication Campaigns using a range of
messages and channels to widen our reach
15/03/2017 Students’ Expectations and Experience of Technologies @ Epping Forest College15
How do we engage students?

15. > >Slide
Our students’ views?
> Digital LearnerVoice
> Frequent surveys and feedback
> Termly “Digital Focus” group
> DVX Programme #DigitalVoiceXpert
> Leading on Social Media @EppingForestCol
> Competitions and Events to raise
awareness of techs
> MAD Digital Challenge #MADdigitalEFC
> Safer Internet Day #efcSID17
> Student led transformation of the
Induction process
15/03/2017 Students’ Expectations and Experience of Technologies @ Epping Forest College16

16. > >Slide
Our experience of using the Jisc Student digital tracker
> TheTool
> Good support and guidance
> Easy to use, edit and brand
> Limited opportunity to customise
questions
> Dissemination #DigitalEFC
> February Digital Month
> Differentiated Communication
> SID17 andTutorial SoW
> DVX direct approach andClassroom visits
15/03/2017 Students’ Expectations and Experience of Technologies @ Epping Forest College17

17. > >Slide
How will we be taking forward the findings from theTracker?
15/03/2017 Students’ Expectations and Experience of Technologies @ Epping Forest College18
> Inform our 2020 Digital strategy
> Benchmarking opportunity
> Improve learner experience
> Learning to be fun, engaging, effective and accessible to all

18. > >Slide
Brad Forsyth,Vikki Liogier & Zac Grego
@BradForsyth3
BradBForsyth@Hotmail.com
Contact Details
15/03/2017 Students’ Expectations and Experience of Technologies @ Epping Forest College19
@VikkiLiogier
vikkil@efc.ac.uk
@zacgrego
zacgrego@Hotmail.com
www.facebook.com/EppingForestCollege
Twitter: @EppingForestCol
Instagram: eppingforestcollege
Website: www.efc.ac.uk

19. > >Slide
University of Stirling
RichardAird, Head of customer services
MattAdie,Vice president education, University Of Stirling Students’ Union
15/03/2017 What are students’ expectations and experiences of technology?20

20. UoS Context
• University Strategy: 25/50/100i
• Digital Strategy
• ‘VLE to LMS’
• Significant strategic importance of relationship
with Stirling Students’ Union

21. Student Input: Old
• Annual ‘IS Survey’
• Library Committee
• Suggestion cards

22. Student Input: New
• Adoption of UX methodologies: graffiti wall, love/break-up letters, focus groups, etc.
• Fewer surveys – NSS & Jisc Digital Experience Tracker
• Happy-or-Not
• Pop-up consultation events across campus
• Social media
• Student Union
Taking a more holistic approach to student feedback & measuring satisfaction

26. Jisc Digital Skills Tracker
• Survey open in November & December 2016
• 554 responses
• Report to Digital Learning Steering Group & publicity to follow
• Findings used to inform VLE to LMS project
• VLE to LMS benchmark
• Sensitivity required for dissemination

28. Any Questions?

29. > >Slide
jisc.ac.uk
Except where otherwise noted, this work
is licensed under CC-BY-NC-ND
> >
Richard Aird, Head of Customer Service
Matt Adie,VP Education, Stirling
Students’ Union
15/03/2017 Shaping the digital experience31Slide

30. > >Slide
Bexhill Sixth Form College
MalcolmAllen, ILT/e-Learning co-ordinator, Benula Benny, Nirutt Sibutda and
ReuelThompson
15/03/2017 What are students’ expectations and experiences of technology?32

31. 1 Context and experience
• 6th Form College in East Sussex with 1,900 students
• At the last Inspection ILT was observed as being ‘seamlessly integrated’
• ILT Provision map:
Benula
Nirutt
Reuel Malcolm

32. 2 Hearing the student’s views
• Student Board Meetings
• Development of a Useful Apps folder (open source software)
• Q&A sessions with IT Systems Engineer and MIS Analyst
• Feedback through trials of Moodle and ClickView Online before implementation
• Focus group for Jisc ILT Healthcheck
• Designated Student ILT Reps
• Listening and identifying improvements
• Reminding students of our provision
• Making changes to the Student Portal
• Jisc Student Digital Experience Tracker

33. 3 Gathering students’ views
• Ad hoc surveys on the Student Portal with around 500 responses
• Student Board
• Senior Students
• Tutor Reps
• ILT Student Reps

34. 4 Using the Jisc Student Digital Experience Tracker
• Consultation with SLT and CQLT
• Choosing questions
• Testing wording
• Trialing the survey before going live
• Updating the Student Board
• Link on Student Portal and via e-mail

35. 5 Next steps for the Jisc Student Digital Experience Tracker
• Discussed by ILT Student Reps and ILT Co-ordinator
• Report back to students though Board Meetings
and Tutorials
• IT/ILT Strategy Group
> SLT > CQLT > Staff
• Update ILT Strategy

36. > >Slide
jisc.ac.uk
Except where otherwise noted, this work
is licensed under CC-BY-NC-ND
> >
Malcolm Allen
ILT (e-learning) Co-ordinator, Bexhill
College
15/03/2017 Bexhill 6th form College39Slide

37. > >Slide
Roundtable discussions
>Consider your current context and practice, and the examples that
you have heard about today…
>Identify at least one takeaway / action on how you might better
gather your students’ expectations and experiences of technology
>Each table to consider one key question for the panel
>Share your reflections with us using the padlet:
https://padlet.com/sarahknight/students
15/03/2017 What are students’ expectations and experiences of technology?40

38. > >Slide
What one thing?
Send a text to 0207 183 8329
starting with digi
NOTE - if you don’t start the text
with digi, it won’t go to our inbox
What one thing will you do to
better gather your students’
digital expectations and
experiences and involve them in
digital developments?
15/03/2017 What are students’ expectations and experiences of technology?41

39. > >Slide
jisc.ac.uk
Except where otherwise noted, this work
is licensed under CC-BY-NC-ND
> >
Sarah Knight
Senior co-design manager
Sarah.Knight@jisc.ac.uk
@Sarahknight
Get in touch
15/03/2017 What are students’ expectations and experiences of technology?42Slide
Visit Digital Student blog:
http://digitalstudent.jiscinvolve.org
Digital StudentTracker:
http://ji.sc/Student-digital-experience
Follow #digitalstudent