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How My Cats Helped Me Quickly Develop Training Materials

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Through the lens of various cat photos, this presentation examines nine steps for quickly developing standalone training programs.

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How My Cats Helped Me Quickly Develop Training Materials

  1. 1. How My Cats Helped Me Quickly Develop Training Materials Jamye Sagan H-E-B Pharmacy @gimli_the_kitty #stc20
  2. 2. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials About me  Rx Communications Advisor at H-E-B  Member of Instructional Design & Learning SIG (and other SIGs), and the South Central TX Chapter  Loves knitting & cats (just not together)
  3. 3. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials What We’ll Cover  Nine steps for assembling a basic training course from start to finish  Each step will feature:  Photo(s) & kitty tale  Food (discussion)  Kitty treats (tips & reminders)
  4. 4. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials Nine Lives, Nine Steps 1. Prepare for the new arrival. 2. Keep your eyes on the goal. 3. Cats hate hats. Keep things simple. 4. Take small bites. Don’t gulp down your food. 5. Prepare for change. 6. Embrace playtime – dig right in! 7. Practice, practice, practice!! 8. Love & praise, but use the squirt gun when necessary. 9. Take a cat nap – rest, but remain alert!
  5. 5. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials Step 1: Prepare for the new arrival.
  6. 6. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials Basic project information  Topic  Audience  Project deadlines  Deliverable(s)  Delivery method(s)
  7. 7. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials  Kitty Treats: Gathering project info Who • Audience • SMEs • Stakeholder s • Updates What • Content • Format of deliverables When • Deadline: Training • Timeline (review) Where • Training location (not necessarily physical) Why • Reason for learning the material
  8. 8. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials  More Kitty Treats: Gathering project info  Get everything in writing  Email OK  Keep stakeholders in the loop!
  9. 9. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials Step 2: Keep your eyes on the goal.
  10. 10. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials About learning objectives  What do your learners need to know?  80/20 rule  Define your learning objectives  Objectives must be:  Specific  Measurable  Tangible
  11. 11. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials  Kitty Treats: Crafting Good Learning Objectives 1. What is the desired outcome? 2. Under what conditions? 3. What defines success?
  12. 12. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials  More Kitty Treats: Bloom’s Taxonomy Verbs! Verbs! Verbs! Use specific actions. Refer to Bloom’s Taxonomy for examples of measurable verbs to use. http://www.nwlink.com/~donclark/hrd/bloom.html http://www.nwlink.com/~donclark/hrd/bloom.html
  13. 13. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials Step 3: Cats hate hats. Keep things simple.
  14. 14. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials Simply simple  Cover only what your learners need to know.  Refer back to your learning objectives.  Include non-essential info as reference material.
  15. 15. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials  Kitty Treats: Keeping Material Simple  Build your own reference library. Intranet Refer to library throughout training.  Focus on the objectives!
  16. 16. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials Step 4: Take small bites. Don’t gulp down your food.
  17. 17. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials About chunking content  Chunking: breaking & rearranging info  Why chunk? Easier to…  Retain knowledge  Conduct on-demand or OJT learning  Update materials  Avoid cognitive overload
  18. 18. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials Components of Chunking • Breaking info down to bitsDividing • Arranging the bits in a logical mannerOrganizing
  19. 19. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials How to chunk 1. See how info is already structured. 2. Remove non- essential info. 3. Cover one concept per chunk. 4. Group related concepts together.
  20. 20. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials  Kitty Treats: Chunking content  Start from “the big picture” on down.  Look for patterns in your information.  Don’t just divide your content into small pieces – rearrange the pieces
  21. 21. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials  More Kitty Treats: Chunking Examples Multiple modules One-topic videos (< 4 min.) or animated GIFs Variety
  22. 22. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials Step 5: Prepare for change.
  23. 23. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials Making materials easy to update  Use ubiquitous utensils.  Develop plan for handling updates.
  24. 24. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials  Kitty Treats: Making materials easy to update & distribute  Chunk your content  Don’t disdain simple tools
  25. 25. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials Step 6: Embrace playtime – dig right in!
  26. 26. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials Examples: Training Content Lecture • Introduce topic • One-way Demonstration • Show steps • Live, pictures, etc. Discussion • Two-way • Various media Online learning • Software practice • Grouping chunked media Role Play • Scenarios • Feedback
  27. 27. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials  Kitty Treats: Creating Course Content  Include a variety of delivery methods  Appeal to the senses  Know your limits – but still reach for the stars
  28. 28. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials Step 7: Practice, practice, practice!
  29. 29. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials Letting learners practice  Incorporate practice opportunities  Simulations  Role-play  Hands-on exercises  Encourage practice outside the course  Reference materials  Assessment checklists
  30. 30. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials Assessment checklists
  31. 31. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials Kitty Treats: Building in Practice Opportunities  Allow extra time for hands-on and role-play.  Focus on most complex and most commonly- used items.  Don’t do it “just because”.
  32. 32. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials Step 8: Love and praise, but use the squirt gun when needed.
  33. 33. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials Why feedback?  Why feedback?  Reinforces desired behavior  Reduces unwanted behavior  Good feedback is:  Immediate (or as immediate as possible)  Specific  Focused on the behavior, not the person
  34. 34. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials Performance Evaluation Checklist
  35. 35. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials  Kitty Treats: Feedback & Evaluation Summary  Feedback: Immediate and specific  Focus on behavior  Make sure evaluations align with learning objectives!
  36. 36. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials Step 9. Take a cat nap – rest, but remain alert!
  37. 37. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials Why course evaluations?  Help improve course quality  Help trainers improve training skills  Identify any areas for improvement
  38. 38. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials  Kitty Treats: Easy Peasy Course Evaluation Survey • Name one thing you learned that you can apply. • List one thing you liked about the course. • List one thing you would change about the course. Three simple questions
  39. 39. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials  More Kitty Treats: Inviting Responses  Maintain anonymity.  Distribute survey at end of training.  Keep it short and sweet.
  40. 40. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials “Learning shouldn’t be a one-time event. Instead, it should be an evolving and adaptive process that creates a unique and personalized experience for each learner.” --John Eades
  41. 41. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials Contact Info – Jamye Sagan  Email  jamye.sagan@gmail.com  sagan.jamye@heb.com  Twitter: @gimli_the_kitty  LinkedIn: https://www.linkedin.com/pub/jamye- sagan/34/164/154  SlideShare: http://www.slideshare.net/JLSagan
  42. 42. @gimli_the_kitty #stc20 How My Cats Helped Me Quickly Develop Training Materials Thank Mew!

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