2. Missed dates on deliverable items to
customers
Poor development tracking in current CRM
tool
Poor communication internally and externally
3. Has 5 general categories: Pending, Analysis,
Development, Testing, and Deployment
The above are broken down into “Doing” and
“Done”
Visually shows bottlenecks in the software
development process dynamically
Bottlenecks can then be addressed (whether that
is on analytic, development, or testing portion of
the software pipeline)
There are many free and low cost versions of
Kanban tools that would accomplish the goal of
implementing Kanban
4. Current CTO/Project Management frustrated
due to missing deliverable dates
Developers frustrated due to lack of direction
Sales frustrated because of unhappy
customers
Tech support frustrated because of unhappy
customers
5. CTO
Project / Development Manager
Developers
Sales Account Manager
Tech Support
Customer
6. David, P. (2009). What is kanban? [Web log
message]. Retrieved from
http://www.kanbanblog.com/explained/
Version One Inc. (2014). What is kanban?
kanban software tools. Retrieved from
http://www.versionone.com/what-is-
kanban/
