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How Consumers
Engage with Apps
Jamie Turner
Author | Speaker | CEO
What’s the Purpose of Marketing?
Tweet by Using
@AskJamieTurner
Download These Slides
This is me
Please Open Your Browsers
Mobile Facts and Figures
There are 6.8 billion people
on the planet. 4.0 billion
own a mobile phone. Only
3.5 billion own a toothbrush.
(Source: 60SecondMarketer.com)

Tweet these facts by using @AskJamieTurner
The total global
applications market is
expected to be worth $25
billion by 2015 (up from
about $6.8 billion in 2010).
(Source: Markets and Markets)

Tweet these facts by using @AskJamieTurner
Harris Interactive reports
that 20% of those
surveyed have used their
smartphones during sex.
(Source: Harris Interactive)
The average smartphone user
has 65 apps installed but only
uses 15 in a week. (Source: Flurry.com)
!
85% of social gamers quit
playing after the first day.
(Source: Playnomics)
What These Facts Mean For You
• The global market is growing
• But there are problems: It’s hard to
be found and there’s a high churn
rate (85% after the first day)
• The solution: Understand how the
consumer mind works and
leverage that for your business
9 Consumer Behavior Secrets
bit.ly/DevNexus
Secret #1: Consumers buy emotionally and rationalize logically
Secret #2: Sometimes, people don’t know why they prefer brands
Secret #3: The female and male brains process
information differently
Female Brain

Male Brain
Secret #4: Different parts of the brain control
different decisions

Prefrontal
Cortex

Amygdala
Secret #5: People process information non-linearly

Aoccdrnig to a rscheearch at
Cmabrigde Uinervtisy, it deosn't
mttaer what oredr the ltteers in a
word are, the olny iprmoatnt tihng is
taht the frist and lsat ltteer be in the
rghit pclae. The rset can be a taotl
mses and you can sitll raed it
wouthit a porbelm.
Secret #6: The brain wants to create as much
dopamine as possible
Secret #7: Novelty is the single most important factor
in capturing our brains attention
Secret #8: As much as 95% of our thoughts
happen subconsciously
Which Woman Was More Appealing to
You?
Secret #9: There are 13 Important Emotional
Triggers for Marketers
•
•
•
•
•
•
•

Sex
Greed
Flattery
Fear
Self-Improvement
Love
Better Health

Download these slides at 60SecondMarketer.com/blog

•

Weight Loss

•

Longevity

•

Exclusivity

•

Fame

•

Uncertainty

•

Doubt
How Has Mobile Changed Our Lives?
How Has Mobile Changed Our Lives?
We Used to Take Pictures This Way...
Now, We Take Pictures This Way....
We Used to Take Notes This Way...
Now, We Take Notes This Way....
We Used to Play Games This Way...
Now, We Play Games This Way....
Surf the Web

Use Maps

Read the Paper

Get Discounts

Listen to Music

Fill
Prescriptions

Pay for Stuff
Watch Movies
New Research with Mobile Developers
What Kind of Apps are Being Developed?
• While Web Apps
remain #1, mobile has
surpassed desktop as
the #2 most common
application type being
built today. 

• Of developers and
testers who are
building apps, almost
one third are
currently building
Mobile Apps.
How Long Have You Been Building Apps?
• Slightly over 53% of
those building
mobile apps entered
into the space within
the past two years.
Why Are You in the Mobile App Space?
• Over 1/3rd say they
have entered the
mobile app space in
order to stay
competitive (39.6%)
and to meet customer
demand (38.52%).
What Platforms are you Developing for?
• 61.5% of companies are
planning to build 2 or more
Mobile Apps in the next 12
months for multiple
platforms:!
• The number one
platform being built for
is Android, followed by
iOS, and Windows!
• Around 51% plan to
release daily, weekly,
or monthly updates to
their mobile apps.
What Are Your Biggest Challenges?
• 21% report that
building quality
products is their
biggest challenge.!
• Staying ahead of the
technology curve
was the second
biggest challenge.

Those	
  Currently	
  Building	
  Mobile	
  Apps
Building	
  quality	
  products

20.55%

Staying	
  ahead	
  of	
  the	
  technology	
  curve

17.09%

Staffing,	
  building	
  the	
  right	
  team

13.39%

Lacking	
  time	
  and/or	
  resources

11.20%

Profitability

11.09%

Bringing	
  apps	
  to	
  market

10.16%

Competition

9.70%

Lacking	
  tools	
  and	
  technology

6.81%
Why Are Consumers Dissatisfied? Crashes.
Reasons	
  consumers	
  become	
  dissatisfied	
  with	
  a	
  mobile	
  app
The	
  app	
  crashed	
  or	
  displayed	
  an	
  error

22.67%

It	
  was	
  too	
  slow	
  to	
  load

16.44%

It	
  didn’t	
  function	
  as	
  expected

22.22%

It	
  had	
  a	
  poorly	
  designed	
  interface

12.89%

It	
  drained	
  my	
  battery

13.33%

It	
  requires	
  a	
  network	
  connection

8.89%

Other,	
  please	
  specify:

2.22%

No,	
  I	
  have	
  never	
  had	
  a	
  bad	
  experience	
  with	
  an	
  app	
  
that	
  I	
  can	
  recall

1.33%
A 9-Step Program to Help You Get Your
App Discovered and to Help You Make
Some Money as a Result
TV
P.R.

Social

Print

App
Store

Online

Paid
Search

In-App
Ads

Mobile
How Do You Discover Apps?
This is Your
Secret Weapon

TV (1.6%)
Mobile Advertising (7.3%)
Newsletters (2.0%)
App Stores (21.6%)
Source: GetJar

Online (53%)
Social Media (5.8%)
Recommendations from Friends (8.8%)
The 9 Steps
Step #1: Think Backwards
Step #2: Test Your Names and Icons
Yes

No
Step #3: Get Featured on App Review Sites
•
•
•
•
•
•
•
•
•
•

PocketFullOfApps
Mashable
TechCrunch
BusinessInsider
Wired
GameSpot
AppScout
TechRadar
EuroGamer
GameZebo

• PocketGamer
• AppShopper
• AppAdvice
• AndroidAndMe
• iPhoneLife
• AppCraver
• BestAppsForKids
• AppPicker
• AppGamer
• AppAddict
Step #4: Remember that Social Media isn’t a silver bullet
Step #5: Use Sophisticated Tools to Track Results
Mobile App Tracking provides attribution analytics to measure the value of your advertising partners.
Step #6: Run Burst Campaigns
• Calculate the number of
downloads you’ll need
to get featured in the
App stores
• Run paid ad campaigns
in flights to drive
downloads in bursts
• Take your foot off the
pedal after the bursts

Time
Paid Ads
Net Customer Base
Step #7: Use Mobile Ad Platforms to Hyper-Target

• Planned and bought through
an ad agency or via mobile
advertising network
• Popular networks include iAd
(Apple), Millennial Media
(Independent), Ad Mob
(Google) and others
Step #8: Focus on Customer Retention
•
•
•
•
•
•
•

Add new features
Run competitions
Add new platforms
Build loyalty
Brand advocators
Find new customers
Special offers

Source: GetJar
Step #9: Develop Innovative Events and
Promotions
Develop Innovative Events and Promotions
Win an Autographed Copy of Go Mobile
A Final Foolproof System to
Market Your Mobile App
Action Steps
Consumer Insights
Review Competition
Audience Hot Buttons
Price, Place and Promote
Action Steps
Consumer Insights
Review Competition
Audience Hot Buttons
Price, Place and Promote
Download this presentation at
www.60SecondMarketer.com/blog
Let’s Connect
Follow me here:
60SecondMarketer.com/blog
@AskJamieTurner
!
Contact me:
Jamie.Turner@60SecondMarketer.com
678-313-3472

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How Consumers Engage with Mobile Apps

  • 1. How Consumers Engage with Apps Jamie Turner Author | Speaker | CEO
  • 2. What’s the Purpose of Marketing?
  • 5.
  • 6.
  • 8. Please Open Your Browsers
  • 10. There are 6.8 billion people on the planet. 4.0 billion own a mobile phone. Only 3.5 billion own a toothbrush. (Source: 60SecondMarketer.com) Tweet these facts by using @AskJamieTurner
  • 11. The total global applications market is expected to be worth $25 billion by 2015 (up from about $6.8 billion in 2010). (Source: Markets and Markets) Tweet these facts by using @AskJamieTurner
  • 12. Harris Interactive reports that 20% of those surveyed have used their smartphones during sex. (Source: Harris Interactive)
  • 13. The average smartphone user has 65 apps installed but only uses 15 in a week. (Source: Flurry.com) ! 85% of social gamers quit playing after the first day. (Source: Playnomics)
  • 14. What These Facts Mean For You • The global market is growing • But there are problems: It’s hard to be found and there’s a high churn rate (85% after the first day) • The solution: Understand how the consumer mind works and leverage that for your business
  • 17. Secret #1: Consumers buy emotionally and rationalize logically
  • 18. Secret #2: Sometimes, people don’t know why they prefer brands
  • 19. Secret #3: The female and male brains process information differently Female Brain Male Brain
  • 20. Secret #4: Different parts of the brain control different decisions Prefrontal Cortex Amygdala
  • 21. Secret #5: People process information non-linearly Aoccdrnig to a rscheearch at Cmabrigde Uinervtisy, it deosn't mttaer what oredr the ltteers in a word are, the olny iprmoatnt tihng is taht the frist and lsat ltteer be in the rghit pclae. The rset can be a taotl mses and you can sitll raed it wouthit a porbelm.
  • 22. Secret #6: The brain wants to create as much dopamine as possible
  • 23. Secret #7: Novelty is the single most important factor in capturing our brains attention
  • 24. Secret #8: As much as 95% of our thoughts happen subconsciously
  • 25. Which Woman Was More Appealing to You?
  • 26. Secret #9: There are 13 Important Emotional Triggers for Marketers • • • • • • • Sex Greed Flattery Fear Self-Improvement Love Better Health Download these slides at 60SecondMarketer.com/blog • Weight Loss • Longevity • Exclusivity • Fame • Uncertainty • Doubt
  • 27. How Has Mobile Changed Our Lives?
  • 28. How Has Mobile Changed Our Lives?
  • 29. We Used to Take Pictures This Way...
  • 30. Now, We Take Pictures This Way....
  • 31. We Used to Take Notes This Way...
  • 32. Now, We Take Notes This Way....
  • 33. We Used to Play Games This Way...
  • 34. Now, We Play Games This Way....
  • 35. Surf the Web Use Maps Read the Paper Get Discounts Listen to Music Fill Prescriptions Pay for Stuff Watch Movies
  • 36. New Research with Mobile Developers
  • 37.
  • 38. What Kind of Apps are Being Developed? • While Web Apps remain #1, mobile has surpassed desktop as the #2 most common application type being built today. • Of developers and testers who are building apps, almost one third are currently building Mobile Apps.
  • 39. How Long Have You Been Building Apps? • Slightly over 53% of those building mobile apps entered into the space within the past two years.
  • 40. Why Are You in the Mobile App Space? • Over 1/3rd say they have entered the mobile app space in order to stay competitive (39.6%) and to meet customer demand (38.52%).
  • 41. What Platforms are you Developing for? • 61.5% of companies are planning to build 2 or more Mobile Apps in the next 12 months for multiple platforms:! • The number one platform being built for is Android, followed by iOS, and Windows! • Around 51% plan to release daily, weekly, or monthly updates to their mobile apps.
  • 42. What Are Your Biggest Challenges? • 21% report that building quality products is their biggest challenge.! • Staying ahead of the technology curve was the second biggest challenge. Those  Currently  Building  Mobile  Apps Building  quality  products 20.55% Staying  ahead  of  the  technology  curve 17.09% Staffing,  building  the  right  team 13.39% Lacking  time  and/or  resources 11.20% Profitability 11.09% Bringing  apps  to  market 10.16% Competition 9.70% Lacking  tools  and  technology 6.81%
  • 43. Why Are Consumers Dissatisfied? Crashes. Reasons  consumers  become  dissatisfied  with  a  mobile  app The  app  crashed  or  displayed  an  error 22.67% It  was  too  slow  to  load 16.44% It  didn’t  function  as  expected 22.22% It  had  a  poorly  designed  interface 12.89% It  drained  my  battery 13.33% It  requires  a  network  connection 8.89% Other,  please  specify: 2.22% No,  I  have  never  had  a  bad  experience  with  an  app   that  I  can  recall 1.33%
  • 44. A 9-Step Program to Help You Get Your App Discovered and to Help You Make Some Money as a Result
  • 46. How Do You Discover Apps? This is Your Secret Weapon TV (1.6%) Mobile Advertising (7.3%) Newsletters (2.0%) App Stores (21.6%) Source: GetJar Online (53%) Social Media (5.8%) Recommendations from Friends (8.8%)
  • 48. Step #1: Think Backwards
  • 49. Step #2: Test Your Names and Icons Yes No
  • 50. Step #3: Get Featured on App Review Sites • • • • • • • • • • PocketFullOfApps Mashable TechCrunch BusinessInsider Wired GameSpot AppScout TechRadar EuroGamer GameZebo • PocketGamer • AppShopper • AppAdvice • AndroidAndMe • iPhoneLife • AppCraver • BestAppsForKids • AppPicker • AppGamer • AppAddict
  • 51. Step #4: Remember that Social Media isn’t a silver bullet
  • 52. Step #5: Use Sophisticated Tools to Track Results Mobile App Tracking provides attribution analytics to measure the value of your advertising partners.
  • 53. Step #6: Run Burst Campaigns • Calculate the number of downloads you’ll need to get featured in the App stores • Run paid ad campaigns in flights to drive downloads in bursts • Take your foot off the pedal after the bursts Time Paid Ads Net Customer Base
  • 54. Step #7: Use Mobile Ad Platforms to Hyper-Target • Planned and bought through an ad agency or via mobile advertising network • Popular networks include iAd (Apple), Millennial Media (Independent), Ad Mob (Google) and others
  • 55. Step #8: Focus on Customer Retention • • • • • • • Add new features Run competitions Add new platforms Build loyalty Brand advocators Find new customers Special offers Source: GetJar
  • 56. Step #9: Develop Innovative Events and Promotions
  • 57. Develop Innovative Events and Promotions
  • 58. Win an Autographed Copy of Go Mobile
  • 59.
  • 60. A Final Foolproof System to Market Your Mobile App
  • 61. Action Steps Consumer Insights Review Competition Audience Hot Buttons Price, Place and Promote
  • 62. Action Steps Consumer Insights Review Competition Audience Hot Buttons Price, Place and Promote
  • 63. Download this presentation at www.60SecondMarketer.com/blog
  • 64. Let’s Connect Follow me here: 60SecondMarketer.com/blog @AskJamieTurner ! Contact me: Jamie.Turner@60SecondMarketer.com 678-313-3472