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How Consumers
Engage with Apps
Jamie Turner
Author | Speaker | Founder

!

Follow Jamie on Twitter @AskJamieTurner

!
Let’s Kick Things Off
What’s the Purpose of Marketing?
This is me
Tweet by Using
@AskJamieTurner
9 Consumer Behavior Secrets
twtpoll.com/UltimatePoll
Secret #1: People buy for emotional
reasons
Secret #2: Sometimes, people don’t
know why they prefer brands
Secret #3: The female and male brains
process information differently
Female Brain

Male Brain
Secret #4: Different parts of the brain
control different decisions
Prefrontal
Cortex

Amygdala
Secret #5: People process information
non-linearly

Aoccdrnig to a rscheearch at
Cmabrigde Uinervtisy, it deosn't
mttaer what oredr the ltteers in a
word are, the olny iprmoatnt tihng is
taht the frist and lsat ltteer be in the
rghit pclae. The rset can be a taotl
mses and you can sitll raed it
wouthit a porbelm.
Secret #6: The brain wants to create as
much dopamine as possible
Secret #7: Novelty is the single most important
factor in capturing our brains attention
Secret #8: As much as 95% of our
thoughts happen subconsciously
Which Woman Was More Appealing to
You?
Secret #9: There are 13 Important
Emotional Triggers for Marketers
•

Sex

•

Weight Loss

•

Greed

•

Longevity

•

Flattery

•

Exclusivity

•

Fear

•

Fame

•

Self-Improvement

•

Uncertainty

•

Love

•

Doubt

•

Better Health
How Has Mobile Changed Our Lives?
How Has Mobile Technology Changed Our
Lives?
We Used to Take Pictures This Way...
Now, We Take Pictures This Way....
We Used to Take Notes This Way...
Now, We Take Notes This Way....
We Used to Surf the Web This Way...
Now, We Surf the Web This Way...
We Used to Read Newspapers This Way...
Now, We Read Newspapers This Way....
We Used to Listen to Music This Way...
Now, We Listen to Music This Way....
We Used to Play Games This Way...
Now, We Play Games This Way....
We Used to Watch Video This Way...
Now, We Watch Video This Way....
We Used to Navigate This Way...
Now, We Navigate This Way....
We Used to Get Discounts This Way...
Now, We Get Discounts This Way....
We Used to Shop This Way...
Now, We Shop This Way....
We Use to Re-Fill Prescriptions This Way...
Now, We Re-Fill Prescriptions This Way....
New Research with Mobile Developers
What Kind of Apps are Being Developed?
• While Web Apps
remain #1, mobile has
surpassed desktop as
the #2 most common
application type being
built today. !
• Of developers and
testers who are
building apps, almost
one third are currently
building Mobile Apps.
How Long Have You Been Building Apps?
• Slightly over 53% of
those building mobile
apps entered into the
space within the past
two years
Why Are You in the Mobile App Space?
• Over 1/3rd say they
have entered the
mobile app space in
order to stay
competitive (39.6%)
and to meet customer
demand (38.52%).
What Platforms are you Developing for?
• 61.5% of companies are
planning to build 2 or more
Mobile Apps in the next 12
months for multiple
platforms!
– The number one platform
being built for is Android,
followed by iOS, and
Windows!
– Around 51% plan to
release daily, weekly, or
monthly updates to their
mobile apps.
What Are Your Biggest Challenges?
Those	
  Currently	
  Building	
  Mobile	
  Apps
Building	
  quality	
  products

20.55%

Staying	
  ahead	
  of	
  the	
  technology	
  curve

17.09%

Staffing,	
  building	
  the	
  right	
  team

13.39%

Lacking	
  time	
  and/or	
  resources

11.20%

Profitability

11.09%

Bringing	
  apps	
  to	
  market

10.16%

Competition

9.70%

Lacking	
  tools	
  and	
  technology

6.81%
What Are the Top Characteristics of a
Quality App?
Consumers agree with Developers and Testers on the Top 4
Characteristics of Mobile App Quality
Developers	
  and	
  Testers	
  

Consumers

Functionality

20.83%

Functionality

25.94%

Simplicity

20.15%

Speed

19.55%

Speed

16.22%

Simplicity

16.17%

Practicality

13.44%

Practicality

12.41%

Interactivity

11.04%

Creativity/Originality

11.65%

Creativity/Originality

9.88%

Interactivity

7.52%

Defect	
  rate

4.61%

Defect	
  rate

4.51%

Share-­‐ability

3.84%

Share-­‐ability

2.26%
Errors and functionality are the #1 reason
for dissatisfaction with a mobile app
Reasons	
  consumers	
  become	
  dissatisfied	
  with	
  a	
  mobile	
  app
The	
  app	
  crashed	
  or	
  displayed	
  an	
  error

22.67%

It	
  was	
  too	
  slow	
  to	
  load

16.44%

It	
  didn’t	
  function	
  as	
  expected

22.22%

It	
  had	
  a	
  poorly	
  designed	
  interface

12.89%

It	
  drained	
  my	
  battery

13.33%

It	
  requires	
  a	
  network	
  connection

8.89%

Other,	
  please	
  specify:

2.22%

No,	
  I	
  have	
  never	
  had	
  a	
  bad	
  experience	
  with	
  an	
  app	
  
that	
  I	
  can	
  recall

1.33%
A 10-Step Program to Help You Get Your
App Discovered and to Help You Make
Some Money as a Result
How Apps Are Used

Games (64%)
Maps (51%)
Entertainment (34%)

Source: Nielsen

Weather (60%)
Music (44%)
Banking (32%)

Social Networking (56%)
News (39%)
TV
P.R.

Social

Print

App
Store

Online

OnPack

In-App
Ads

Mobile
How Do You Discover Apps?
This is Your
Secret Weapon

TV (1.6%)
Mobile Advertising (7.3%)
Newsletters (2.0%)
App Stores (21.6%)
Source: GetJar

Online (53%)
Social Media (5.8%)
Recommendations from Friends (8.8%)
The 10 Steps
Step #1: Think Backwards
Step #2: Select Keywords Carefully
Step #3: Steal Ideas from Your Competitors
Step #4: Test Your Names and Icons
Yes

No
Step #5: Get Featured on App Review Sites
• PocketFullOfApps

• PocketGamer

• Mashable

• AppShopper

• TechCrunch

• AppAdvice

• BusinessInsider

• AndroidAndMe

• Wired

• iPhoneLife

• GameSpot

• AppCraver

• AppScout

• BestAppsForKids

• TechRadar

• AppPicker

• EuroGamer

• AppGamer

• GameZebo

• AppAddict
Step #6:
Remember that Social Media isn’t a silver bullet
Step #7:
Use Sophisticated Tools to Track Results
Step #8: Run Burst Campaigns
• Calculate the number of
downloads you’ll need to
get featured in the App
stores
• Run paid ad campaigns
in flights to drive
downloads in bursts
• Take your foot off the
pedal after the bursts
Time
Paid Ads
Net Customer Base
Step #9:
Use Mobile Ad Networks to Hyper-Target
• Planned and bought
through an ad agency or
via mobile advertising
network
• Popular networks include
iAd (Apple), Millennial
Media (Independent), Ad
Mob (Google) and others
Step #10: Focus on Customer Retention
• Add new features
• Run competitions
• Add new platforms
• Build loyalty
• Brand advocators
• Find new customers
• Special offers

Source: GetJar
Develop Innovative Events and Promotions

Lorinda Brandon
Develop Innovative Events and Promotions

Lorinda Brandon
Foolproof System
Action Steps
Consumer Insights
Review Competition
Audience Hot Buttons
Price, Place and Promote
Action Steps
Consumer Insights
Review Competition
Audience Hot Buttons
Price, Place and Promote
Download this presentation at
www.60SecondMarketer.com/blog
Contact Me
Follow me here:
60SecondMarketer.com/blog
@AskJamieTurner
!
Contact me:
Jamie.Turner@60SecondMarketer.com
678-313-3472
!

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How to Promote and Sell Your Mobile App

  • 1. How Consumers Engage with Apps Jamie Turner Author | Speaker | Founder ! Follow Jamie on Twitter @AskJamieTurner !
  • 3. What’s the Purpose of Marketing?
  • 4.
  • 5.
  • 6.
  • 11. Secret #1: People buy for emotional reasons
  • 12. Secret #2: Sometimes, people don’t know why they prefer brands
  • 13. Secret #3: The female and male brains process information differently Female Brain Male Brain
  • 14. Secret #4: Different parts of the brain control different decisions Prefrontal Cortex Amygdala
  • 15. Secret #5: People process information non-linearly Aoccdrnig to a rscheearch at Cmabrigde Uinervtisy, it deosn't mttaer what oredr the ltteers in a word are, the olny iprmoatnt tihng is taht the frist and lsat ltteer be in the rghit pclae. The rset can be a taotl mses and you can sitll raed it wouthit a porbelm.
  • 16. Secret #6: The brain wants to create as much dopamine as possible
  • 17. Secret #7: Novelty is the single most important factor in capturing our brains attention
  • 18. Secret #8: As much as 95% of our thoughts happen subconsciously
  • 19. Which Woman Was More Appealing to You?
  • 20. Secret #9: There are 13 Important Emotional Triggers for Marketers • Sex • Weight Loss • Greed • Longevity • Flattery • Exclusivity • Fear • Fame • Self-Improvement • Uncertainty • Love • Doubt • Better Health
  • 21. How Has Mobile Changed Our Lives?
  • 22. How Has Mobile Technology Changed Our Lives?
  • 23. We Used to Take Pictures This Way...
  • 24. Now, We Take Pictures This Way....
  • 25. We Used to Take Notes This Way...
  • 26. Now, We Take Notes This Way....
  • 27. We Used to Surf the Web This Way...
  • 28. Now, We Surf the Web This Way...
  • 29. We Used to Read Newspapers This Way...
  • 30. Now, We Read Newspapers This Way....
  • 31. We Used to Listen to Music This Way...
  • 32. Now, We Listen to Music This Way....
  • 33. We Used to Play Games This Way...
  • 34. Now, We Play Games This Way....
  • 35. We Used to Watch Video This Way...
  • 36. Now, We Watch Video This Way....
  • 37. We Used to Navigate This Way...
  • 38. Now, We Navigate This Way....
  • 39. We Used to Get Discounts This Way...
  • 40. Now, We Get Discounts This Way....
  • 41. We Used to Shop This Way...
  • 42. Now, We Shop This Way....
  • 43. We Use to Re-Fill Prescriptions This Way...
  • 44. Now, We Re-Fill Prescriptions This Way....
  • 45. New Research with Mobile Developers
  • 46.
  • 47. What Kind of Apps are Being Developed? • While Web Apps remain #1, mobile has surpassed desktop as the #2 most common application type being built today. ! • Of developers and testers who are building apps, almost one third are currently building Mobile Apps.
  • 48. How Long Have You Been Building Apps? • Slightly over 53% of those building mobile apps entered into the space within the past two years
  • 49. Why Are You in the Mobile App Space? • Over 1/3rd say they have entered the mobile app space in order to stay competitive (39.6%) and to meet customer demand (38.52%).
  • 50. What Platforms are you Developing for? • 61.5% of companies are planning to build 2 or more Mobile Apps in the next 12 months for multiple platforms! – The number one platform being built for is Android, followed by iOS, and Windows! – Around 51% plan to release daily, weekly, or monthly updates to their mobile apps.
  • 51. What Are Your Biggest Challenges? Those  Currently  Building  Mobile  Apps Building  quality  products 20.55% Staying  ahead  of  the  technology  curve 17.09% Staffing,  building  the  right  team 13.39% Lacking  time  and/or  resources 11.20% Profitability 11.09% Bringing  apps  to  market 10.16% Competition 9.70% Lacking  tools  and  technology 6.81%
  • 52. What Are the Top Characteristics of a Quality App? Consumers agree with Developers and Testers on the Top 4 Characteristics of Mobile App Quality Developers  and  Testers   Consumers Functionality 20.83% Functionality 25.94% Simplicity 20.15% Speed 19.55% Speed 16.22% Simplicity 16.17% Practicality 13.44% Practicality 12.41% Interactivity 11.04% Creativity/Originality 11.65% Creativity/Originality 9.88% Interactivity 7.52% Defect  rate 4.61% Defect  rate 4.51% Share-­‐ability 3.84% Share-­‐ability 2.26%
  • 53. Errors and functionality are the #1 reason for dissatisfaction with a mobile app Reasons  consumers  become  dissatisfied  with  a  mobile  app The  app  crashed  or  displayed  an  error 22.67% It  was  too  slow  to  load 16.44% It  didn’t  function  as  expected 22.22% It  had  a  poorly  designed  interface 12.89% It  drained  my  battery 13.33% It  requires  a  network  connection 8.89% Other,  please  specify: 2.22% No,  I  have  never  had  a  bad  experience  with  an  app   that  I  can  recall 1.33%
  • 54. A 10-Step Program to Help You Get Your App Discovered and to Help You Make Some Money as a Result
  • 55. How Apps Are Used Games (64%) Maps (51%) Entertainment (34%) Source: Nielsen Weather (60%) Music (44%) Banking (32%) Social Networking (56%) News (39%)
  • 57. How Do You Discover Apps? This is Your Secret Weapon TV (1.6%) Mobile Advertising (7.3%) Newsletters (2.0%) App Stores (21.6%) Source: GetJar Online (53%) Social Media (5.8%) Recommendations from Friends (8.8%)
  • 59. Step #1: Think Backwards
  • 60. Step #2: Select Keywords Carefully
  • 61. Step #3: Steal Ideas from Your Competitors
  • 62. Step #4: Test Your Names and Icons Yes No
  • 63. Step #5: Get Featured on App Review Sites • PocketFullOfApps • PocketGamer • Mashable • AppShopper • TechCrunch • AppAdvice • BusinessInsider • AndroidAndMe • Wired • iPhoneLife • GameSpot • AppCraver • AppScout • BestAppsForKids • TechRadar • AppPicker • EuroGamer • AppGamer • GameZebo • AppAddict
  • 64. Step #6: Remember that Social Media isn’t a silver bullet
  • 65. Step #7: Use Sophisticated Tools to Track Results
  • 66. Step #8: Run Burst Campaigns • Calculate the number of downloads you’ll need to get featured in the App stores • Run paid ad campaigns in flights to drive downloads in bursts • Take your foot off the pedal after the bursts Time Paid Ads Net Customer Base
  • 67. Step #9: Use Mobile Ad Networks to Hyper-Target • Planned and bought through an ad agency or via mobile advertising network • Popular networks include iAd (Apple), Millennial Media (Independent), Ad Mob (Google) and others
  • 68. Step #10: Focus on Customer Retention • Add new features • Run competitions • Add new platforms • Build loyalty • Brand advocators • Find new customers • Special offers Source: GetJar
  • 69. Develop Innovative Events and Promotions Lorinda Brandon
  • 70. Develop Innovative Events and Promotions Lorinda Brandon
  • 72. Action Steps Consumer Insights Review Competition Audience Hot Buttons Price, Place and Promote
  • 73. Action Steps Consumer Insights Review Competition Audience Hot Buttons Price, Place and Promote
  • 74. Download this presentation at www.60SecondMarketer.com/blog
  • 75. Contact Me Follow me here: 60SecondMarketer.com/blog @AskJamieTurner ! Contact me: Jamie.Turner@60SecondMarketer.com 678-313-3472 !