Jamie Turner, co-author of "How to Make Money with Social Media" presented these slides at SXSW in March of 2011. If you're looking for more information on social media case studies, social media ROI or social media best practices, you'll find it here.
4. Introductions: Jamie Turner
• Co-author of How to Make Money
with Social Media available at fine
bookstores (and a few crappy ones,
too)
• Worked with AT&T, CNN, The Coca-
Cola Company, Cartoon Network
and other major brands
• Chief Content Officer of BKV’s 60
Second Marketer
• Regular contributor on Mashable
10. Social Media Business Models
Branding: Use social media as a branding tool to build awareness and
connect with customers
11. Social Media Business Models
E-Commerce: Drive prospects to an e-commerce landing page and convert
those prospects to customers
12. Social Media Business Models
Research: Use social media as a research tool to generate customer input
and feedback
13. Social Media Business Models
Customer Retention: Use social media as a customer retention tool to reduce
churn
14. Social Media Business Models
Lead Generation: Drive leads to a website and re-market to those leads,
ultimately converting them to customers
E-Newsletter YouTube Channel
Email Marketing
Forums Speeches
Your Company
Live Events
Twitter
eBooks Virtual Events
Mobile Apps Blog Postings
Webinars
16. The Social Media ROI Cycle
The 3 Stages of the Social Media
ROI Cycle
Setting up, running and optimizing an
effective social media campaign
1
happens in three stages:
•Stage 1: Launch
2 •Stage 2: Management
•Stage 3: Optimization
3
Source: Jamie Turner, co-author of How to Make Money with Social Media and Chief Content Office of BKVʼs 60 Second Marketer
17. The Social Media ROI Cycle
Launching the
Big 4
Stage 1: Launch
1 •Approach: Executional
•Focus: Short-Term
2 •Objective: To Have a Social Media Presence
•Results: Negligible
3
Source: Jamie Turner, co-author of How to Make Money with Social Media and Chief Content Office of BKVʼs 60 Second Marketer
18. The Social Media ROI Cycle
Qual.
Quant.
Big 4 plus
More
Creative
New initiatives
1
2
Stage 2: Management
•Approach: Tactical
•Focus: Mid-Term
•Objective: Customer Engagement
3
•Results: Increased Traffic
Source: Jamie Turner, co-author of How to Make Money with Social Media and Chief Content Office of BKVʼs 60 Second Marketer
19. The Social Media ROI Cycle
Stage 3: Optimization
•Approach: Strategic
•Focus: Long-Term
•Objective: Social Media ROI
•Results: Revenue Growth
1
2
ROI Big 4 plus
More
3 Conversion/
Optimization Creative
Quant.
Qual.
New initiatives
Source: Jamie Turner, co-author of How to Make Money with Social Media and Chief Content Office of BKVʼs 60 Second Marketer
20. Where is Your Company?
Stage 1: Launch
Stage 2: Management
Stage 3: Optimization
22. Calculating Customer Lifetime Value
The revenue generated by a customer
during his or her lifetime with your brand.
CLV for Scott’s Lawn Care:
$80 per month x 12 months x 3.0 years
CLV = $2,880
Allowable Cost Per Sale:
$2,880 x 10% = $288
23. Calculating Customer Lifetime Value
Scott’s Direct Mail:
200 pieces x 0.5% = 1 new customer
$1.44 per piece x 200 = $288
Allowable Cost Per Sale = $288
1 customer for every $288 spent
Scott’s Annual Direct Mail Spend:
$2.8 million = 2 million pieces x 0.5% =
10,000 new customers per year
24. Calculating Customer Lifetime Value
Testing Direct Mail vs. Social Media
$2.8 million x 10% = $280,000 to test a social media
campaign
Social media campaign costs:
Labor: $140,000
Production: $100,000
Miscellaneous: $ 40,000
Total: $ 280,000
Social media success:
$280,000 spent in direct mail = 1,000 new customers
$280,000 spent in social media = ?
26. To Learn More, Google “Jamie Turner”
How to Make Money with
Social Media now available
at fine bookstores (and a
few crappy ones, too).
Follow me here:
60SecondMarketer.com/blog
@60SecondTweets
Contact me:
Jamie.Turner@60SecondMarketer.com