Slides of my presentation at the doctoral consortium of the CONFENIS conference, 19 September 2012, Ghent, Belgium

1. FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION
Business Process Modeling in Support
of Supply Chain Applications
Promotor: Prof. Dr. Geert Poels
Copromotor: Prof. Dr. Ir. Birger Raa
Faculty of Economics and Business Administration Jan Claes | Confenis DC 2012
Department of Management Information and Operations Management 19 September, 2012

2. Topic
Business Process Modeling in Support of
Supply Chain Applications
Inter-organizational modeling
Supplier
Send invoice
Receive SO
Pack goods
Supplier
Logistics
Logistics Deliver goods
Customer
Customer
Pay invoice
Send PO
Receive goods
Faculty of Economics and Business Administration Jan Claes | Confenis DC 2012
Department of Management Information and Operations Management 2 / 17

3. Topic
Supply Chain level Model level
top-down bottom-up top-down bottom-up
orchestration choreography cooperative modeling process mining
Organization level Operation level
Inter-organizational modeling
 Cooperative modeling (manual, top-down)
 Process mining (automatic, bottom-up)
Faculty of Economics and Business Administration Jan Claes | Confenis DC 2012
Department of Management Information and Operations Management 3 / 17

4. Methodology
Qualitative positivist research method
 grounded theory
(developing theory through collection and analysis of data)
RQ1: cooperative process modeling
 behavioral science research
(developing and evaluating theories from observations of reality)
RQ2: process mining
 design science research
(developing and evaluating artifacts to solve a practical problem)
Faculty of Economics and Business Administration Jan Claes | Confenis DC 2012
Department of Management Information and Operations Management 4 / 17

5. FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION
Cooperative Process Modeling
Faculty of Economics and Business Administration Jan Claes | Confenis DC 2012
Department of Management Information and Operations Management 19 September, 2012

6. Cooperative process modeling
Definition
 Working together on the manual construction of an inter-
organizational process model
 Where participants have knowledge on different parts of
the process
Research questions (improve knowledge to
improve training/tools/…)
 RQ1a: what are the characteristics of the process of
cooperative process modeling?
 RQ1b: (how) can we provide guidelines for cooperative
process modeling?
Faculty of Economics and Business Administration Jan Claes | Confenis DC 2012
Department of Management Information and Operations Management 6 / 17

7. Cooperative process modeling
Properties of
textual description
Properties of
modelers
Properties of
RESEARCH
modeling process
Properties of
resulting model
Faculty of Economics and Business Administration Jan Claes | Confenis DC 2012
Department of Management Information and Operations Management 7 / 17

8. Cooperative process modeling
Preliminary work
 Visualization (TAProViz@BPM 2012)
“Visualizing the Process of Process Modeling with PPMCharts“
 Method (BPM 2012 + invitation special issue Information
Systems journal)
“Tying Process Model Quality to the Modeling Process: The Impact of
Structuring, Movement, and Speed“
Faculty of Economics and Business Administration Jan Claes | Confenis DC 2012
Department of Management Information and Operations Management 8 / 17

9. Cooperative process modeling
Faculty of Economics and Business Administration Jan Claes | Confenis DC 2012
Department of Management Information and Operations Management 9 / 17

10. Cooperative process modeling
Future work
 Tying process of process modeling to
the resulting process model (explorative > 2012)
 Tying structured modeling to
understandability (confirmative > 2012)
 Discovered patterns and styles of cooperative
process modeling (explorative > 2013)
 Method for cooperative process modeling
(confirmative > 2013)
Faculty of Economics and Business Administration Jan Claes | Confenis DC 2012
Department of Management Information and Operations Management 10 / 17

11. FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION
Process Mining
Faculty of Economics and Business Administration Jan Claes | Confenis DC 2012
Department of Management Information and Operations Management 19 September, 2012

12. Process mining
Definition
 Automatic as-is process model construction or
analysis
 From historical process data recorded in
information systems
Research questions (enable process mining
with data distributed in multiple event logs)
 RQ2: how to merge event logs for process mining?
Faculty of Economics and Business Administration Jan Claes | Confenis DC 2012
Department of Management Information and Operations Management 12 / 17

13. Process mining
CSV Event
Data Log
CSV Event
Data Log
CSV Event
Data Log
Process Model
Faculty of Economics and Business Administration Jan Claes | Confenis DC 2012
Department of Management Information and Operations Management 13 / 17

14. Process mining
Preliminary work
 Problem definition: survey (BPI@BPM 2012)
 Problem definition: manifesto (BPI@BPM 2012)
 Genetic algorithm for event log merging
(INISET@CAiSE 2011)
 Artificual Immune System for event log merging
(BPI@BPM 2011)
 Rule based method for event log merging
(Information Sciences journal > 2012)
Faculty of Economics and Business Administration Jan Claes | Confenis DC 2012
Department of Management Information and Operations Management 14 / 17

15. FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION
Conclusion
Faculty of Economics and Business Administration Jan Claes | Confenis DC 2012
Department of Management Information and Operations Management 19 September, 2012

16. Conclusion
Plans for current and future work
 Invited special issue Information Systems (2012)
 Merging event logs (2012)
 Process of process modeling (x2) (2012-2013)
 Experiments (explorative & confirmative) (2012)
 Process of cooperative process modelig (x2) (2013)
 Combine or compare process mining and
cooperative process modeling: method (?)
 Case studies (2012-?)
Faculty of Economics and Business Administration Jan Claes | Confenis DC 2012
Department of Management Information and Operations Management 16 / 17

17. Contact information
Jan Claes
jan.claes@ugent.be
http://www.janclaes.info
Twitter: @janclaesbelgium
Faculty of Economics and Business Administration Jan Claes | Confenis DC 2012
Department of Management Information and Operations Management 17 / 17