This is more useful to learn

3. • Religious beliefs and rituals
• Family and social structure
• Cultural Norms, Traditions
• Historical Background
• Politics and Government
• Economics and Industry

4. • First impression is the best impression
• You represent the organization
• Introduce yourself well
• Memorize names of client representative. If you find it difficult to
understand, ask the name again.
• Handshakes
- No moist / sweaty hands
- Firm handshake (gentle if the other person is a lady)
- Handshake to last only for a short while

5. • Appropriate protocol
• Shirt – Light pastel shades
• Trousers – Dark colors
• Shoes – Black / Brown (Polished)
• Socks – Color to match with shoes / trousers
• Slim wallet
• A respectable pen
• Party wear – Dark shirt, light colored trousers
• Different attire everyday during a week
Your personal appearance makes a lot of difference to your
level of confidence …

6. • Shave / shower regularly
• Neat hairdo
• Use deodorant / perfume regularly
• Avoid herbal hair oils
• Clean and Ironed Handkerchief
• Make use of mouth fresheners

7. • Always carry and use your Business Cards
• Vision, Mission, Values … a must know
• History & Culture: Your company and client organization
• Clear idea on expectations from your manager
• Ask for help / clarifications

8. • Speak slowly and clearly
• Watch your tone of voice … not to be too loud
• Ask for clarification if you don’t understand something
• Watch personal space … stand a foot away from other person
• Speak in the universal language (English) when at workplace
• Say “excuse me” if you accidentally bump into someone

9. • Begin the calls with “Good Morning/Evening..”
• Identify yourself
• Keep conversation to the minimum
• Don’t speak too loudly or disrupt people around you
• During meetings, turn your cell phone off / put on silent mode
• If you must take a call during a meeting, excuse yourself
and walk out
• Please do not make any personal calls from the client site

10. • Always sit up when seated on the table
• Avoid making strange noises on the table
• If you have to leave the table in between the meals then always excuse
yourself
• While not eating, hands should be either on your lap or rest your wrist on
the edge of the table
• Avoid reading at the table
• Always request the person closest to pass on the dish that you
desire to have

11. • Using fork and knife (Work inwards)
• Elbows not to be rested on table while eating
• Season food according to your taste
• Eat with your mouth closed
• Social Drinking:
- Never drink on empty stomach
- At a cocktail party, hold the glass in your left hand and
leave the right hand free for handshaking
- Do not drive after drinking

12. • Always come in neat and clean and follow dress code
• Do not discuss personal matters at the work place
• Be discreet when coughing and yawning
• Use positive language
• Be direct in communication
• If you have called a meeting, be there first