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Marketing Innovation –
Sensory Branding
Simon Harrop,
Founder Brand Sense
simonharrop
Blog: www.simonharrop.com
Copyright © 2014 BRAND sense academy
Sensagram exercise
Sight
Taste
Sound
TouchSmell
1
2
3
4
5
0
Choose a brand in your group
Copyright © 2014 BRAND sense academy
8 500
…TV ads per year!
6
Copyright © 2014 BRAND sense academy
0000002
…by the age of 65!
Copyright © 2014 BRAND sense academy
8 Hours
YEARS
Days a WEEK7
6
Hours EACH day
Copyright © 2014 BRAND sense academy
YEAR
RECALL
19901965
34%
8%
The declining effectiveness
of broadcast media
Copyright © 2014 BRAND sense academy
Vision overload
Copyright © 2014 BRAND sense academy
Daily branded messages
have increased by over
Over 3,000
in 1997
560
in 1971
source: Data Smog, David Shenk
400%
Copyright © 2014 BRAND sense academy
83% [Insert picutre of person
with binoculars]
Of all information people
receive is visual
Copyright © 2014 BRAND sense academy
The danger
of relying
on vision alone
Copyright © 2014 BRAND sense academy
Why multi-sensory?
% Identifying
Each Sense as “Very
or Important”
% Spend
Against the Senses by
Fortune 500 Companies
Sight 58% 84.2%
Sound 41% 12.1%
Smell 45% 1.9%
Touch 25% 0.9%
Taste 31% 0.9%
Copyright © 2014 BRAND sense academy
Source: BRANDsense, Martin Lindstrom
Sight TasteSmell TouchSound
Why multi-sensory?
Copyright © 2014 BRAND sense academy
Brands and emotions –
Beyond the Functional
Copyright © 2014 BRAND sense academy
“The decision process in brand
adoption, engagement and loyalty is
70% emotional.”
Robert Passikoff
Copyright © 2014 BRAND sense academy
Where brand preference comes from
The ladder of
intimacy
conscious
nonconscious™
rational
emotional
Copyright © 2014 BRAND sense academy
Price ($) 30,880 31,225 28,300 29,170
Engine 2793cc 24-valve
Six cylinder variable valve
timing
2997cc 24-valve
Six cylinder variable valve
timing
2967cc 24-valve
Six cylinder variable valve
timing and inlet manifolding
2959cc 24-valve
Six cylinder variable inlet
manifolding
Power 198bhp at 5500 rpm 218 bhp at 5800 rpm 240 bhp at 6800 rpm 226 bhp at 6200 rpm
Torque 207 lb ft at 3500 rpm 219 lb ft at 3800 rpm 221 lb ft at 4500 rpm 202 lg ft at 5000 rpm
Transmission 5 speed manual
Rear wheel drive
5 speed auto
Rear wheel drive
5 speed manual
Rear wheel drive
6 speed manual
Front wheel drive
Weight 1440 kgs 1720 kgs 1628 kgs 1510 kgs
Max Speed 147 mph 143 mph 146 mph 150 mph
0 – 60 MPH 7.3 secs 8.0 secs 6.8 secs 7.6 secs
Fuel Economy 28.5 mpg 24.8 mpg 22.7 mpg 22.6 mpg
Copyright © 2014 BRAND sense academy
Price ($) 30,880 31,225 28,300 29,170
Engine 2793cc 24-valve
Six cylinder variable valve
timing
2997cc 24-valve
Six cylinder variable valve
timing
2967cc 24-valve
Six cylinder variable valve
timing and inlet manifolding
2959cc 24-valve
Six cylinder variable inlet
manifolding
Power 198bhp at 5500 rpm 218 bhp at 5800 rpm 240 bhp at 6800 rpm 226 bhp at 6200 rpm
Torque 207 lb ft at 3500 rpm 219 lb ft at 3800 rpm 221 lb ft at 4500 rpm 202 lg ft at 5000 rpm
Transmission 5 speed manual
Rear wheel drive
5 speed auto
Rear wheel drive
5 speed manual
Rear wheel drive
6 speed manual
Front wheel drive
Weight 1440 kgs 1720 kgs 1628 kgs 1510 kgs
Max Speed 147 mph 143 mph 146 mph 150 mph
0 – 60 MPH 7.3 secs 8.0 secs 6.8 secs 7.6 secs
Fuel Economy 28.5 mpg 24.8 mpg 22.7 mpg 22.6 mpg
Copyright © 2014 BRAND sense academy
Sight
Touch
Smell
Taste
Sound
Intimacy
The human spiral to intimacy
Copyright © 2014 BRAND sense academy
Sight
Product sound
Brand music
Sonic logoSound
Smell
Taste
Intimacy Touch
Pack materials
Product texture
Signature
aroma
Product
fragrance
Flavour
Mouth feel
Logo
Image
Typography
Colour
Designing intimate branded experiences - Somatic markers
Copyright © 2014 BRAND sense academy
1915
Copyright © 2014 BRAND sense academy
1915
Copyright © 2014 BRAND sense academy
Remove the logo
and what’s left…?
Copyright © 2014 BRAND sense academy
x
SoundSmell
Smash
Your
Brand™
Smell
Copyright © 2014 BRAND sense academy
Smashable?
You bet!
Copyright © 2014 BRAND sense academy
Smash Ronald’s
house!
Copyright © 2014 BRAND sense academy
Branded shape…
Copyright © 2014 BRAND sense academy
You are
ABSOLUTly right
Copyright © 2014 BRAND sense academy
Welcome to our
Kingdom – the place
where creativity and
fantasy go hand in hand
spreading smiles and
magic at every generation…
Copyright © 2014 BRAND sense academy
Those happy memories
BRAND
sense
by Martin Lindstrom
Copyright © 2014 BRAND sense academy
Can you hear the
sound of a chip?
Copyright © 2014 BRAND sense academy
The power
of a colour
Copyright © 2014 BRAND sense academy
Awaken some
childhood memories?
Original
Copyright © 2014 BRAND sense academy
Who’s that?
Copyright © 2014 BRAND sense academy
Smashable?
Copyright © 2014 BRAND sense academy
Consistent….
Copyright © 2014 BRAND sense academy
Across all channels
Copyright © 2014 BRAND sense academy
Down to the
very detail
Copyright © 2014 BRAND sense academy
Turning
irrelevant stuff
into “cute” stuff
Copyright © 2014 BRAND sense academy
Motivating staff too!
Copyright © 2014 BRAND sense academy
1 2 3 4 5 6 7 8 9 1 0
Smash Your Brand
(Somatic Markers)
1 2 3 4 5 6 7 8 9 1 0
1 2 3 4 5 6 7 8 9 1 0 1 2 3 4 5 6 7 8 9 1 0
1 2 3 4 5 6 7 8 9 1 0 1 2 3 4 5 6 7 8 9 1 0
1 2 3 4 5 6 7 8 9 1 0 1 2 3 4 5 6 7 8 9 1 0
1.
Which signals
do you “own”?
2.
What would you
like to “own”?
3.
Identify your
priority top 3
4.
Take it to the extreme
5.
Secure an ownership
6.
Establish a sensory
brand manual
7.
Be patient
8.
Test your ownership
Super-additivity
1+1=3
fMRI Research DM vs Digital
Identical visual message
30 participants scanned
Message presented on paper
and on a screen
Sense of ‘place’
We can locate
printed words and
pictures in space which
makes them more ‘real’
More emotions
More emotional with
physical material
Emotions are important for
brands
Influence media choice?
Paper is special !
more ‘real’ for the brain
internalised more
more emotions involved
better decision making
The Lick Process
Some of our tools
Typical results
•
• 28% brand switch
• 35% sales uplift
• 16% 8 weeks later
• Driving brand loyalty
Case Study
Copyright © 2014 BRAND sense academy
Your brand tomorrow?
Copyright © 2014 BRAND sense academy
Thank You
I’d love to continue the discussion
on this innovative field of brand
marketing………..
www.simonharrop.com/blog
: Simon Harrop

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Scent Branding in a Multi-Sensory Context——simon

  • 1. Marketing Innovation – Sensory Branding Simon Harrop, Founder Brand Sense simonharrop Blog: www.simonharrop.com
  • 2. Copyright © 2014 BRAND sense academy Sensagram exercise Sight Taste Sound TouchSmell 1 2 3 4 5 0 Choose a brand in your group
  • 3. Copyright © 2014 BRAND sense academy 8 500 …TV ads per year! 6
  • 4. Copyright © 2014 BRAND sense academy 0000002 …by the age of 65!
  • 5. Copyright © 2014 BRAND sense academy 8 Hours YEARS Days a WEEK7 6 Hours EACH day
  • 6. Copyright © 2014 BRAND sense academy YEAR RECALL 19901965 34% 8% The declining effectiveness of broadcast media
  • 7. Copyright © 2014 BRAND sense academy Vision overload
  • 8. Copyright © 2014 BRAND sense academy Daily branded messages have increased by over Over 3,000 in 1997 560 in 1971 source: Data Smog, David Shenk 400%
  • 9. Copyright © 2014 BRAND sense academy 83% [Insert picutre of person with binoculars] Of all information people receive is visual
  • 10. Copyright © 2014 BRAND sense academy The danger of relying on vision alone
  • 11. Copyright © 2014 BRAND sense academy
  • 12. Why multi-sensory? % Identifying Each Sense as “Very or Important” % Spend Against the Senses by Fortune 500 Companies Sight 58% 84.2% Sound 41% 12.1% Smell 45% 1.9% Touch 25% 0.9% Taste 31% 0.9%
  • 13. Copyright © 2014 BRAND sense academy Source: BRANDsense, Martin Lindstrom Sight TasteSmell TouchSound Why multi-sensory?
  • 14. Copyright © 2014 BRAND sense academy Brands and emotions – Beyond the Functional
  • 15. Copyright © 2014 BRAND sense academy “The decision process in brand adoption, engagement and loyalty is 70% emotional.” Robert Passikoff
  • 16. Copyright © 2014 BRAND sense academy Where brand preference comes from The ladder of intimacy conscious nonconscious™ rational emotional
  • 17. Copyright © 2014 BRAND sense academy Price ($) 30,880 31,225 28,300 29,170 Engine 2793cc 24-valve Six cylinder variable valve timing 2997cc 24-valve Six cylinder variable valve timing 2967cc 24-valve Six cylinder variable valve timing and inlet manifolding 2959cc 24-valve Six cylinder variable inlet manifolding Power 198bhp at 5500 rpm 218 bhp at 5800 rpm 240 bhp at 6800 rpm 226 bhp at 6200 rpm Torque 207 lb ft at 3500 rpm 219 lb ft at 3800 rpm 221 lb ft at 4500 rpm 202 lg ft at 5000 rpm Transmission 5 speed manual Rear wheel drive 5 speed auto Rear wheel drive 5 speed manual Rear wheel drive 6 speed manual Front wheel drive Weight 1440 kgs 1720 kgs 1628 kgs 1510 kgs Max Speed 147 mph 143 mph 146 mph 150 mph 0 – 60 MPH 7.3 secs 8.0 secs 6.8 secs 7.6 secs Fuel Economy 28.5 mpg 24.8 mpg 22.7 mpg 22.6 mpg
  • 18. Copyright © 2014 BRAND sense academy Price ($) 30,880 31,225 28,300 29,170 Engine 2793cc 24-valve Six cylinder variable valve timing 2997cc 24-valve Six cylinder variable valve timing 2967cc 24-valve Six cylinder variable valve timing and inlet manifolding 2959cc 24-valve Six cylinder variable inlet manifolding Power 198bhp at 5500 rpm 218 bhp at 5800 rpm 240 bhp at 6800 rpm 226 bhp at 6200 rpm Torque 207 lb ft at 3500 rpm 219 lb ft at 3800 rpm 221 lb ft at 4500 rpm 202 lg ft at 5000 rpm Transmission 5 speed manual Rear wheel drive 5 speed auto Rear wheel drive 5 speed manual Rear wheel drive 6 speed manual Front wheel drive Weight 1440 kgs 1720 kgs 1628 kgs 1510 kgs Max Speed 147 mph 143 mph 146 mph 150 mph 0 – 60 MPH 7.3 secs 8.0 secs 6.8 secs 7.6 secs Fuel Economy 28.5 mpg 24.8 mpg 22.7 mpg 22.6 mpg
  • 19. Copyright © 2014 BRAND sense academy Sight Touch Smell Taste Sound Intimacy The human spiral to intimacy
  • 20. Copyright © 2014 BRAND sense academy Sight Product sound Brand music Sonic logoSound Smell Taste Intimacy Touch Pack materials Product texture Signature aroma Product fragrance Flavour Mouth feel Logo Image Typography Colour Designing intimate branded experiences - Somatic markers
  • 21. Copyright © 2014 BRAND sense academy 1915
  • 22. Copyright © 2014 BRAND sense academy 1915
  • 23. Copyright © 2014 BRAND sense academy Remove the logo and what’s left…?
  • 24. Copyright © 2014 BRAND sense academy x SoundSmell Smash Your Brand™ Smell
  • 25. Copyright © 2014 BRAND sense academy Smashable? You bet!
  • 26. Copyright © 2014 BRAND sense academy Smash Ronald’s house!
  • 27. Copyright © 2014 BRAND sense academy Branded shape…
  • 28. Copyright © 2014 BRAND sense academy You are ABSOLUTly right
  • 29. Copyright © 2014 BRAND sense academy Welcome to our Kingdom – the place where creativity and fantasy go hand in hand spreading smiles and magic at every generation…
  • 30. Copyright © 2014 BRAND sense academy Those happy memories BRAND sense by Martin Lindstrom
  • 31. Copyright © 2014 BRAND sense academy Can you hear the sound of a chip?
  • 32. Copyright © 2014 BRAND sense academy The power of a colour
  • 33. Copyright © 2014 BRAND sense academy Awaken some childhood memories? Original
  • 34. Copyright © 2014 BRAND sense academy Who’s that?
  • 35. Copyright © 2014 BRAND sense academy Smashable?
  • 36. Copyright © 2014 BRAND sense academy Consistent….
  • 37. Copyright © 2014 BRAND sense academy Across all channels
  • 38. Copyright © 2014 BRAND sense academy Down to the very detail
  • 39. Copyright © 2014 BRAND sense academy Turning irrelevant stuff into “cute” stuff
  • 40. Copyright © 2014 BRAND sense academy Motivating staff too!
  • 41. Copyright © 2014 BRAND sense academy 1 2 3 4 5 6 7 8 9 1 0 Smash Your Brand (Somatic Markers) 1 2 3 4 5 6 7 8 9 1 0 1 2 3 4 5 6 7 8 9 1 0 1 2 3 4 5 6 7 8 9 1 0 1 2 3 4 5 6 7 8 9 1 0 1 2 3 4 5 6 7 8 9 1 0 1 2 3 4 5 6 7 8 9 1 0 1 2 3 4 5 6 7 8 9 1 0 1. Which signals do you “own”? 2. What would you like to “own”? 3. Identify your priority top 3 4. Take it to the extreme 5. Secure an ownership 6. Establish a sensory brand manual 7. Be patient 8. Test your ownership
  • 43. fMRI Research DM vs Digital Identical visual message 30 participants scanned Message presented on paper and on a screen
  • 44. Sense of ‘place’ We can locate printed words and pictures in space which makes them more ‘real’
  • 45. More emotions More emotional with physical material Emotions are important for brands Influence media choice?
  • 46. Paper is special ! more ‘real’ for the brain internalised more more emotions involved better decision making
  • 48. Some of our tools
  • 49.
  • 50. Typical results • • 28% brand switch • 35% sales uplift • 16% 8 weeks later • Driving brand loyalty
  • 52.
  • 53. Copyright © 2014 BRAND sense academy Your brand tomorrow?
  • 54. Copyright © 2014 BRAND sense academy Thank You I’d love to continue the discussion on this innovative field of brand marketing……….. www.simonharrop.com/blog : Simon Harrop