1. Jason Pannell 646-431-5399
98 Mills Street #4, Dover Plains, NY 12522 theblackstorm401@gmail.com
Summary
Resourceful and accomplished Office Manager with extensive office operations and
personnel expertise. Proficient in Spanish and English written and oral communication. 45
years old and married for 17 years.
• Microsoft Office Suite proficiency
• Extensive Excel experience
• Meticulous attention to detail
• Professional and mature
• Strong problem solver
• Resourceful
• Understands grammar
• Proofreading
• Schedule management
• Fluent written and spoken Spanish
• Dedicated team player
• Strong interpersonal skills
• IT Support
• Mail management
• Meeting planning
• Report writing
Accomplishments
• Coordinated all department functions for team of 150+ employees.
• Substituted for work coordinators who cared for the needs of between 20 and 30 female
staff members.
• Trained office personnel on highly detailed scheduling tasks.
• Assisted the department computer contact in testing new software and resolving specific
issues of the users.
• Arranged yearly assistance for elderly tenants to clean their apartments with a staff that
changed each year.
• Addressed Spanish and English audiences of more than 5000 people at different times.
• Arranged lessons and gave constructive counsel and commendation to 115 Spanish
adults and children in a structured school environment before an audience of
approximately 130 people on a weekly basis.
Experience
Watchtower, Brooklyn, NY
February 2003 to March 2016
Office and Project Manager / IT Support
Assisted with the development of spreadsheets to assist with scheduling aspects and day to
day upkeep of implemented systems. Assisted others with technical issues with their
computers and other office equipment. Drafted meeting agendas and executed follow-up for meetings
and team conferences. Managed the receptionist area, including greeting visitors and responding to
telephone and in-person requests for information. Designed electronic file systems and maintained
electronic and paper files. Planned meetings and prepared conference rooms. Proofread and made final
revisions on reports and correspondence from coordinators. Made copies, sent faxes and handled all
incoming and outgoing written and electronic correspondence. Facilitated working relationships with co-
tenants and building management. Properly routed reports through the signature process. Managed daily
office operations and maintenance of equipment. Maintained and reserved the executive conference room
calendar. Coordinated notification for tenants and departments regarding maintenance projects via e-mail,

2. Jason Pannell 646-431-5399
98 Mills Street #4, Dover Plains, NY 12522 theblackstorm401@gmail.com
signs and notices delivered through the mail.
Watchtower, Brooklyn, NY
May 1995 to February 2003
Cleaning Crew Manager
Created schedules for workers and updated task descriptions for the manual. Trained new
personnel and monitored their morale and attitude to help them succeed. Helped young men to
communicate effectively and respectfully with female staff members. Monitored and ordered
cleaning supplies for the crew and the housekeeping staff of approximately 30 members. Made and
implemented suggestions to improve work conditions. Participated and trained others in security
response for 9 separate residence buildings. Member and coordinator of the fire brigade.
Education
High School Diploma; Spanish and Architecture,1988
Coconino High School - Flagstaff, AZ, USA
College preparation courses during senior year (AP Calculus and AP English). Member of the National
Honors Society. Spanish classes through the junior year, and later 4 years Spanish course for oratory.
College training as a New York EMT in 1995, and 3 years’ experience on a rotational duty schedule.
TESOL Related Training
TESOL, SLATC, CCPS, and TESOL TUTOR certification.
References
References are available upon request.