FedEx implemented several innovative HR practices that helped make it one of the most employee-friendly companies. These practices included people-service-profit philosophy, survey feedback programs, leadership development, succession planning, and rewards programs. Employees were highly committed even during financial difficulties and were given growth opportunities. FedEx also emphasized two-way communication, grievance resolution, and retention strategies like keeping employees happy so they stayed. As a result, FedEx saw very low turnover rates compared to industry averages and enhanced its reputation as an employee-focused organization.