Advanced self-service capabilities and innovative new business processes are fine and good, but if your employees aren’t buying the concept of tech-driven service delivery, you can be sure they’re not selling it, either. Some never will, but others just need effective tools and training to come up to speed.
In this session, you’ll learn how the most successful branch transformations have turned tentative employees into enthusiastic tech ambassadors.
Join Jean-Pierre Lacroix, President of SLDNXT, for this insightful panel discussion on engaging employees in your branch transformation.
3. No prior tech innovation
has had as significant an
impact on both bankers
and consumers as mobile
banking.
Replacing the biggest
relationship pain-point with
unprecedented ease and
convenience.
4. • Technology has not only
changed the way people
bank . . .
• It is changing the way
people think
6. Yet, consumers
have not been
behaving as we
were told they
would.
Customers now use
more touchpoints,
interacting more often
than before.
SLDNXT Stealth Attrition National US Study, 2017
9. Losing financial advice equity
and flight risk to non-banks.
15%
21%
17%4%
19%
22%
3%I don't really think about it
A good place to have a checking
account
A way to manage day to day
financial needs
A resource for professional
financial insight and advice
A trusted relationship that has
long-term benefits
A place I have to use to access
my money
I do not have a primary financial
institution
How do you view your relationship with your primary financial
institution? Please select one from the list below that is the most appropriate.
41%
23%
36%
Other traditional financial
institutions
Non-traditional financial
institutions (Rocket Loans,
Lending Club, etc.)
Online only banks (direct
banking)
Thinking to the future, do you see yourself somewhat to
seriously considering banking services other than your
current providers?
SLDNXT Stealth Attrition National US Study, 2017