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Navigating Difficult Conversations Through Play - 2022.pptx
- 3. What Just Happened? • Helped people get out of their head • Established this as a safe, non-judgmental, playground • Set expectations: The more you play, the more you will benefit from this • Created a shared experience for the group RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 5. RediscoverYourPlay.com @jeffharryplays Why Are Important Conversations So Difficult To Have? Topics We Are Covering The Benefits & Impact Difficult Conversations Can Have On Your Organization Provide Tips To Create A Safe Space To Have Difficult Conversations Identify Actions That Can Be Implemented Immediately RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 6. WHICH IS BETTER? 1 2 RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 7. WHICH IS BETTER? 1 2 RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 8. When Was The Last Difficult Conversation You Had At Work? Last Week 1 Last Month 2 Last Year 3 RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 9. Write Down What Happened During This Difficult Conversation Refer Back To This Discussion As We Explore New Ways To Tackle Challenging Conversations RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 12. • Play (No Business Plan) • Followed Our Curiosity & Intuition (Picked Fun Places & People) • Focused on relationships over short-term profits • Learned to have tough conversations Built The Largest LEGO-Inspired STEM Organization In The U.S. RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 13. Make Work Suck Less By… Healing Workplaces & Building Psychological Safety With Positive Psychology & Play RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 14. WHY IS IT SO CHALLENGING TO HAVE A DIFFICULT CONVERSATION? WE WERE NEVER TAUGHT HOW TO NAVIGATE A DIFFICULT CONVERSATION RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 15. WHAT WAS MORE IMPORTANT TO LEARN IN SCHOOL? RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 16. WHERE DO WE LEARN HOW TO HAVE CIVILIZED DISCOURSE? RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 17. WHY IS IT SO CHALLENGING TO HAVE A DIFFICULT CONVERSATION? Because We Want The Conversation To Go Perfectly & Expectations Are The Thief of Joy RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 18. WHY IS IT SO CHALLENGING TO HAVE A DIFFICULT CONVERSATION? Difficult Conversations Are Messy RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 19. What Is Play? Play Is Any Joyful Act That Has No Specific Purpose or Result… Where You Are Fully Immersed In The Moment RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 20. What Is Play? Play Is The Opposite of Perfection. Play is rooted in curiosity, experimentation, a sense of wonder. RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 21. WHICH IS BETTER? 1 2 RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 22. 1 2 3 WHICH IS BETTER? RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 24. The Goal Is To Win! • 1 Minute To Give Your Best Argument For • Switch! • 1 Minute To Give Your Best Argument Against • Decide Who Is The Winner RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 31. WHY IS IT SO CHALLENGING TO HAVE A DIFFICULT CONVERSATION? WE RARELY EVER GET TO PRACTICE BEFORE HAVING “THE DIFFICULT CONVERSATION” RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 32. We Are Talking About Practice… RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 34. HOW TO DEAL WITH TOXICITY AT WORK THROUGH PLAY RediscoverYourPlay.com @jeffharryplays
- 35. WHAT MAKES TEAMS MOST SUCCESSFUL? RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 36. What Are Some New Revenue Generating Ideas That Will Impact The Organization? Dramatically Improves Morale Increases Innovation & Productivity Reduces Absenteeism and Turnover Increases Revenue Have More Difficult Conversations RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 37. FOR NAVIGATING DIFFICULT CONVERSATIONS THROUGH PLAY RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 38. What Attributes of Play Can You Embrace In A Difficult Conversation? • Being Present • Process Over Results • Experimental & Open To Practice • Growth-Oriented / Kaizen RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 39. Play Tool #1: Focus On Issue, Not The Person • Focus on the miscommunication & breakdown of the process • Egalitarian over Supremacy • Use this tool to determine if you are ready Do You Want To Be Right Or Do You Want To Understand? RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 40. Play Tool #1: Focus On Issue, Not The Person If You Are Trying To Win… You Will Lose. RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 41. Play Tool #2: Create A Safe Space/Playground • Reduce Power Dynamics As Much As Possible • Neutral Ground: Physically & Mentally • Focus on facts and objectives, not opinions claimed as facts • Be aware of shaming or attacking a person’s character RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 42. Play Tool #3: Be Curious & Humble • What Do You Want To Get Out Of This Conversation? • Are You Open To Understanding Their Story? • Are You Open To Letting Go Of The Result? • Ask Open-Ended Questions Vs. Leading Questions RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 43. 3-Hour Conversation To Gain Understanding • Acknowledged their experience & feelings even if you disagreed • Do not conflate all people into a single demographic • Recognize when you are describing yourself as the hero in your own story RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 44. Play Tool #4: Active Listening RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 45. RediscoverYourPlay.com @jeffharryplays MANAGER ENTRY LEVEL STAFF Under-Performing Employee Overly-Demanding Boss Every Employee That Manager Had To Fire Every Employee Who Took Advantage Every Boss Who Ever Managed That Manager Every Previous Boss Every Teacher That Was Mean To Them Every Authority Figure Who Told Them They Were Lazy RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 46. How Are You Changing Their Experience? The OZ Principle RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 49. How Will You Approach That Conversation You Are Avoiding? What Will You Do Differently Applying What You Learned Today? RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays
- 50. How Will You Approach That Conversation You Are Avoiding? RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays Layout The Scenario Explain The Challenge You Are Facing Determine The Strategy Play It Out
- 52. Who Will Decide The Future of Work? RediscoverYourPlay.com/difficultconversationslinks @jeffharryplays Pre-Pandemic Leadership Post-Pandemic Leadership Shared Humanity Collaboration Inspiration Intuition Individualism Control Ego Competition
- 53. Let’s Navigate Difficult Conversations Together jeff@rediscoveryourplay.com
Editor's Notes
- Two part exercise. Part 1: A-Hole to every one If you did like it why do you think that is? If you didn’t what about it made it feel that way? Part 2: High fives to everyone How did two environments feel?
- Two part exercise. Part 1: A-Hole to every one If you did like it why do you think that is? If you didn’t what about it made it feel that way? Part 2: High fives to everyone How did two environments feel?
- Two part exercise. Part 1: A-Hole to every one If you did like it why do you think that is? If you didn’t what about it made it feel that way? Part 2: High fives to everyone How did two environments feel?