Duty Protocol & Crisis Response Fall 2016 UNE RA Training
1. DUTY PROTOCOL & CRISIS RESPONSE
Level Up RA Training Fall 2016
2. • Check in at the main housing office in East every night at
9pm
• Weekday duty runs from 9pm-8am. During this time you
must be in your building(s)
• Weekend duty is 24 hours. The 8:00 AM-9:00PM shift the
following day will be split between you and your duty
partner.
– One person will be on duty from 8am-2pm, the other will
be on duty from 2pm-9pm.
– Other than getting food at an on-campus dining facility,
you are expected to be in your building(s) even during the
8am-2pm & 2pm-9pm shift.
Duty Basics
3. Perform social rounds
Keep your door open when you are in your room
Perform a full walk-through of the building(s) roughly every
hour
Leave a note on your door with your location and return time
if you are not in your room
Host/attend programs (with your AC’s permission)
Visibility & Community Development
4. • Keep them with you at all times
• Keep them on until the AC on duty signs you off
• Radios are to remain on during duty from 8am-9pm on
weekends.
• Monday through Friday, turn in the radio to the main housing
office in East Hall by 12 noon. If it is a weekend duty, please
pass it off to the next person at the appropriate time.
Radios
5. • Keep radios on Channel 2, unless you need to
reach Security on Channel 1
• Do not use names or confidential information
over radios
• – use phone for this purpose
• Avoid non-work-related conversations
Radio Protocol
6. • The AC on duty and/or Security may contact
you in the following ways when you are on
duty:
– Your radio
– Your room phone
– Your cell phone
– In-face by coming to your building/room
Communication
7. • Greet you at check-in, hand out your radios
and debrief you on any important information
you may need to know that evening.
• Be available via radio, the AC Duty Phone, or
their apartment landline for consultation at
any time.
• Stop by your building(s)…especially on the
weekend
When you are on duty, the AC on duty will…
8. • Remain calm and breathe
• Notify (follow the phone chain appropriate for the
incident)
• Document the situation in an Incident Report
• Maintain discretion and responsibility
• Practice self care
Crisis/Emergency Response Basics
9. In the event of…
A life-threatening medical emergency
Violent behavior of any kind
The threat of immediate violence or someone brandishing a
weapon
A bomb threat
The death of a student
Any time you are concerned for the immediate health or welfare
of another person, including yourself
1) Call 911
2) Call Security
3) Call the AC on Duty
Who Do I Call???
10. In the event of…
A fire or smoke emergency
1) Activate the nearest pull
station and evacuate
2) Call 911
3) Call Security
4) Call the AC on Duty
Who Do I Call???
11. In the event of…
A psychological emergency
If you hear about or are directly informed of a sexual assault
You see drugs or drugs paraphernalia
The need for an emergency repair
A power failure
Non-compliance (that is not threatening or violent)
1) Call the AC on Duty
2) Follow her/his directions
Who Do I Call???
12. In the event of…
Evidence of arson
The discovery of a bias-related incident
1) Call Security to initiate an investigation of the
incident
2) Call the AC on Duty
Who Do I Call???
13. Any time you are not sure what to do…
If possible and appropriate, contact a fellow
RA for advice or back-up
Call the AC on Duty for consultation
Who Do I Call???
14. • Use your radio
• Call the AC Duty Cell Phone
• Call their home landline
• ONLY if you have not gotten a response within a
reasonable amount of time, call Security
Contacting the AC on Duty
15. Shelter in Place
Evacuation
Power Outage
Natural Disaster
Dangerous Person on Campus
Follow instructions from Professional Staff
Members and/or Security
Special Responses
16. Remember that our goal is to ensure that residents are safe
You must respond to each and every situation
If you suspect that something is an emergency, do not hesitate to respond
accordingly!
Ask for help or back-up if needed
At her/his discretion, the AC on Duty may give you instructions over the phone/radio
instead of appearing on the scene for every incident. If you strongly feel that you
need her/him on the scene, express that.
Go with your gut…