Personally created, content mapping template using a methodology of defining a buyer persona and its lifecycle stage markers to develop appropriate content and buyer persona information for marketing segmentation.
Lifecycle Stage + Buyer Persona = Content Mapping Template
1. USING A BUYER PERSONA + LIFECYCLE STAGES = CREATING A BUYER PERSONA
with a
CONTENT MAPPING TEMPLATE
Created by Jessie Axel in 2015. All Rights
Reserved.
2. : .......……………...Intro What Is Content Mapping have to do with Buyer Personas?
Slide 3
: & …………………………………………A Crash Course Buyer Personas Lifecycle Stages
Slide 4
……………………………………………………………......How to Use the Template
………………..Slide 8
! ……………………………………………………………….YOUR TURN Blank Templates
………...Slide 15
Created by: Jessie Axel in 2015. All Rights Reserved.
STEP BY STEP GUIDE
3. :Intro What Is Content Mapping have to
do with Buyer Personas?
, .When it comes to content one size rarely fits all To ensure that your company's
,content is effective at generating and nurturing leads you need to deliver the right
content, to the right people, at the right time. Content mapping is the process of
.doing just that
,With content mapping the goal is to target content according to )A the
( ’characteristics of the person who will be consuming it that s where buyer personas
),come in and )B ( . .how close that person is to making a purchase i e their
lifecycle stage).
4. &Buyer Personas Lifecycle
Stages
, .Buyer personas are fictional generalized representations of your ideal customers
( ) ,They help you understand your customers and prospective customers better and
, ,make it easier for you to tailor content to the specific needs behaviors and concerns
.of different groups
The strongest buyer personas are based on market research as well as on insights
( , , .).you gather from your actual customer base through surveys interviews etc
, ,Depending on your business you could have as few as one or two personas or as
. ’ , ’ !many as 10 or 20 If you re just getting started with personas don t go crazy You
.can always develop more personas later if needed
5. ,When developing buyer personas here are some of the questions you should think
:about
•What is their demographic information?
•What is their job and level of seniority?
•What does a day in their life look like?
•What are their pain points? What do you help them solve?
•What do they value most? What are their goals?
•Where do they go for information?
• /What are their most common objections to your product service?
&Buyer Personas Lifecycle
….Stages continued
6. The buyer persona you target with your content is just one half of the content
.mapping equation In addition to knowing who ,someone is you need to know where
( . . ).they are in the buying cycle i e how close are they to making a purchase? This
location in the buying cycle is known as a lifecycle stage.
, ’For the purposes of this template we re divvying up the buying cycle into three
:lifecycle stages Awareness, Consideration, & Decision.
Lifecycle Stages
7. :Awareness ,In the awareness stage a person has realized and expressed
.symptoms of a potential problem or opportunity
:Consideration ,In the consideration stage a person has clearly defined and given a
.name to their problem or opportunity
:Decision , ,In the decision stage a person has defined their solution strategy
, .method or approach
..Lifecycle Stages continued
8. , ’To help you map out content topics by buyer persona and lifecycle stage we ve put
.together a simple grid system
( )Your buyer persona plus a key problem or opportunity that persona needs help with
- , - .goes on the y axis while the three lifecycle stages are fixed on the x axis In the
, ’ .next few slides we ll walk you through an example
LIFECYCLE STAGE
BUYERPERSONA
Using the Template
9. ,
As an example this
.
template looks blankUse a new blank
template to map outcontent for each
PROBLEM or
OPPORTUNITY thatyour buyer personas
.
need help with
11. Louie is new to gym
.ownership He needs to
,buy some gym equipment
but is unsure where to
,begin how much he
, .should spend etc
Louie Gym Owner
12. Louie is new to gym
.ownership He needs to
,buy some gym equipment
but is unsure where to
,begin how much he
, .should spend etc
• ’Beginner s Guide to
Buying Gym Equipment
[ ]Ebook
• :New or Used When to
Stretch Your Gym
&Equipment Budget
When to Splurge
[ ]Infographic
Louie Gym Owner
13. Louie is new to gym
.ownership He needs to
,buy some gym equipment
but is unsure where to
,begin how much he
, .should spend etc
• ’Beginner s Guide to
Buying Gym Equipment
[ ]Ebook
• :New or Used When to
Stretch Your Gym
&Equipment Budget
When to Splurge
[ ]Infographic
• Gym Equipment Budget
[Template Excel
]spreadsheet
• Purchasing Timeline for
:Gym Equipment What
Should You Buy First?
[ ]PowerPoint worksheet
Louie Gym Owner
14. Louie is new to gym
ownership. He needs to buy
some gym equipment, but is
unsure where to begin, how
much he should spend, etc.
• Beginner’s Guide to
Buying Gym Equipment
[Ebook]
• New or Used: When to
Stretch Your Gym
Equipment Budget &
When to Splurge
[Infographic]
• Gym Equipment Budget
Template [Excel
spreadsheet]
• Purchasing Timeline for
Gym Equipment: What
Should You Buy First?
[PowerPoint worksheet]
• Request a quote
• Phone assessment of
equipment needs
Louie Gym Owner
15. .
Please take the below blank
content mapping templates
!to get you started
Please take the below blank
content mapping templates
!to get you started
Lifecycle Stages
Editor's Notes
Remember, these are real human people that you in “essence” are profiling. For example, how would you define the Buyer Persona for a Soccer Mom? Take one of the templates, use Soccer Mom as the PERSONA NAME and complete the template. You can also, name your Soccer Mom. I would name her Charlie and in the LIFECYCLE STAGE under one of the sub menu titles, I would personally write Soccer Mom. I would prefer you do the latter variation if you feel that you can. If not, use Soccer Mom as your Persona Name just like I explained in the first variation.
Summation: My template would state that Melissa is my Persona Name and that she is a soccer mom somewhere in the Life Cycle Stage.
To continue working on my template, I would jot down some more notes and ideas about Melissa. She is likely to drive a mini van unless she is the new cool Soccer Moms who drives an SUV. Maybe she does drive an SUV? I even think she fits the “hipster” type mom deal and might do yoga and definitely is into natural thing when it comes to food and eating healthy, especially for her family, First off, I am working under the chosen assumption, that her Buyer Persona market segment is a large part of the company's target market and is either a very well developed and defined persona or that this particular Persona is simply not very developed. Defined and let-alone even well known/established to decision makers exists this large revenue producing market segment that are some of our biggest brand warriors. To make matters worse, we all had no clue even that this Soccer Mom Buy Persona and Market Segment is actually one of the biggest key markets we have at 32%.
If I do not know and understand Melissa as a person, consumer, client, HUMAN BEING, and just a PERSON who is one of our CONSUMERS, then how can I tailor to her and her market and truly engage, participate and build a trusting customer service benefit answering company offering a service to her and those like her? Good thing we found out when we did, just imagine the amount of potential opportunities we now have in our toolbox to successfully produce large quantifiable and qualitative results from this highly developed and defined content mapping template producing valuable insight into my target base Buyer Personas.
REMEMBER: HUMANS, not robots.