A simple fact of nature is that people don't want to disappoint people that like. By becoming more relatable with your patients, you will see your outcomes improve and revenues increase.
1. THREE WAYS YOU CAN
BECOME MORE
RELATABLE TO
YOUR PATIENTS
2. MORE RELATABLE?
One of the key buzz phrases within patient
satisfaction is that healthcare providers need to
become more relatable. But what does that
really mean? It means that you make an
attempt to befriend your patient- find some
common grounds to show that you care about
them as a person.
3. BUILD SOCIAL MEDIA RELATIONSHIPS
The first way to become more relatable is to
humanize yourself in their eyes.
Open a Facebook account that you only use for
business purposes (different than a fan page) and
friend your patients.
Wish them Happy Birthday, comment on their cute
kids, and kid them about the photos of their
dinners. It will show that you have a sense of
humor and are interested in their private lives.
Don’t worry if you are not tech savvy. Someone
in your office is and can handle it for you.
4. ADD PERSONAL NOTES IN YOUR CHARTS
Knowing the names of your patients’ spouse and
children and asking about vacations and
hobbies are great ways to connect with your
patient. And you do not need to have instant
recall to do that. You can simply make notes
about them and input them into their chart.
The personal notes will be there when you enter
the room. It shows that you care about what is
important to them.
5. DEVELOP A FRIENDLIER FRONT OFFICE ENVIRONMENT
Be sure that your patients are greeted by your
receptionist.
Take your customized, ad-free HDTV-based
patient education system and customize it with
announcements, “global” birthday wishes and
segments on fun hobbies and trips that would
interest your clients.
Anything that will get them engaged to learn
how to live healthier and how you can help.
6. BEING RELATABLE IS NOT HARD
It just takes some planning on how to approach your
patients in a genuine way. The best part is that
patients that are more engaged with you will send
their friends and family.
Imagine, you will be paid to be nice. Not a bad deal.
7. TO LEARN MORE, CONTACT US AT 856-520-8655
OR JIM@HALOHEALS.COM