1. Jo-Ann Channell, LPN
jo.ann_channell@yahoo.com
Home-508-248-6643
Cell- 774-200-6979
12 Potter Village Cross Road
Charlton, MA 01507
SUMMARY OF QUALIFICATIONS
• A high energy, enthusiastic and dependable individual w ho excels in challenging and competitive environments.
• Strong negotiating skills. Persuasive, persistent, and resolute.
• Skilled in problem solving and troubleshooting.
• Demonstrated ability to analyze business issues.
• Described as having the ability to effectively multitaskin challenging situations and meet critical deadlines.
• Talented and determined individual w ho achievesresults. Personable but firmprofessionalwith a good sense of
humor and a strong sense of commitment tow ard success.
• Adept at public speaking and translating jargon into understandable terms.
• Reputation as a dependable and accountable employee. Competent in setting priorities and meeting deadlines.
ACCOMPLISHMENTS
• Over 15 years of MedicalSoftw are consulting experience Payer and Provider.
• Involving skills required for pre-sales, product development, implementation, project management, post implementation,
account management and end user training to Payer and Provider.
• Consultative experience including: assessing client needs, recommending solutions, implementing solutions, and
quantifying results. MeaningfulUse measures 2011-2015.
• Demonstrated diplomacy and forbearance in dealing w ith customers.
• Excellent record of completing assigned duties, setting and maintaining the highest of standards, complete discipline to
the taskat hand, and proven ability to lead and motivate others.
• Proficiency in Microsoft Access, Excel, Pow erPoint , Word, Adobe Photoshop, Sharepoint, Snagit ( for document
creation ) WebEx , Salesforce, Concur, LMS/Mzinga/Know ledge Planet, Allscripts Workflow 11.x Certified, LytecMD
Certified, Greenw ayMedicalCertified and some know ledge of Clarity, SAP, Pivotal, Visio and MS Project, GE Centricity
9.0.
• Extensive experience as a Licensed Practical Nurse under ideal and challenging conditions.
EXPERIENCE
MICA, INC 2015
Clinical Consultant
Contract w orkw ith client of Allscripts11.4. Go live support, training and Meaningful Use w orkflows.
ALLSCRIPTS- Raleigh,NC 2011- 2015
Senior Clinical MU Consultant
Training w orkflowsto staff and providers, creation of job Aides, Go Live support, training, w ebinar creations, assistedEducation to
create eLearnings utilizing current clinicalw orkflow. Optimization assessments forMultiple Specialty and Primary Care, Careguide
mapping utilizing Careguide mapping tool, expertise/Clinicalimplementation planning, adoption of Allscripts Enterprise EHR,
template design & creation, application experience to provide custom analysis and solutions to clients. Meaningful Use Team 2012 –
2015. Implementation team for 11.4 in regards to Meaningful Use 2 package 2014-2015, Meaningful Use (MU) 1 and 2 w orkflows,
CQM w orkflows, ICD-10 know ledge. Attestation Analysisfor MU2012-2015.
ENTRUST HC - COLUMBUS OH 2010-2011
Senior Consultant
Education (training) Consultant focused mainly on EMR Allscripts Enterprise 11.x for a client in Long Island, NY, current w orkflow
analysis and Gap analysis. GE Centricity 9.x creation of job aides and training materials adapted to end user. Created hand-outs on
the systemas needed. Medical staff / support staff training. GreenwayMedicalCertified chart prep training, go live support. Post
implementation follow up, training material creation, w orkflow analysis, ePrescribe. MeaningfulUse documentation for Entrust HC.
COMPLETE HEALTHCARE SOLUTIONS- CHS PALMER, MA 2009-2010
EMR Department Manager
McKesson LytecMD-Training, Work flow analysis, vitalclinicalfunctions that directly relate to patient health, including w riting and
refilling prescriptions ( e-Prescribe through Sure Scripts), drug interaction, printing , ordering tests , review ing results, tasking, notes,
implementation assistance. Worked hand in hand w ith Physicians, Healthcare Providers, Nurses, MA, support staff to ensure their
mastery of the technology and hands on approach to give go-Live support. Creation of job aides and training materials adapted to
end user. Created hand-outs on the systemas needed. Train the trainer sessions, support staff training, Provider training (one on
one) and Medical staff training in class or in office wherever needed.
Managing Department of 4 trainers.

2. THE ABREON GROUP, PITTBURGH, PA 2009
Education (Training) Consultant focused mainly on EMR Allscripts for a client in San Diego CA. Work flow analysis, vitalclinical
functions that directly relate to patient health, including w riting and refilling prescriptions ( e-Prescribe through Sure Scripts), drug
interaction, printing , ordering tests , reviewing results, tasking, notes, implementation assistance. Worked hand in hand w ith
Physicians, Healthcare Providers, Nurses, MA, support staff to ensure their mastery of the technology and hands on approach to
give go-Live support. Creation of job aides and training materials adapted to end user. Created hand-outs on the systemas needed.
Train the trainer sessions, support staff training, Provider training (one on one) and Medical staff training in class or in office
w herever needed.
INGENIX, WALTHAM, MA 2006 to 2008
Instructional Design and Development Coordinator/ Trainer/ Training Coordinator
Develop, run, and disseminate requested reports, identify additionalfeatures that w ould provide value-add and manage the
implementation. Manage and enhance Course Add process, manage announcement content on both announcement portlet and
page, assist IDs w ith WBT content uploads as needed, Workw ith business unit to determine best strategy for course
availability/security, Manage all user setup; manage security roles and groups, Develop efficient and effective working relationships
w ith LMS vendor and users, Monitor license usage, reporting on quarterly basis. Instructor of Symmetry products via WebEx;
Training Coordinator for Waltham Office of Ingenix and InstructionalDesign and Development Coordinator utilizing blended
trainings, WebEx, recorded sessions, WBT, Know ledge Planet (Mzinga) LMS , Pow erPoint and onsite trainings.
FALLON CLINIC, CHARLTON, MA 2005 to 2006
Office Nurse
Worked in a busy Internist office. Charting, Physicals, Scheduling, Immunizations, Suture removal, Lab stocking, Lab results, Urine
testing, phlebotomy, EKG’s, Medication stockdispensing and reordering, Prescription refills, phone triage, call back, insurance and
schoolforms, Nursing support to Internists and Nurse Practitioner.
WESTON PEDIATRIC, WESTON, MA 2004 to 2005
Worked in a busy Pediatric office. Charting, Physicals, Scheduling, Immunizations, Suture removal, Lab stocking, Lab results, Urine
testing, phlebotomy, EKG’s, Medication stockdispensing and reordering, Prescription refills, phone triage, call back, insurance and
schoolforms, Nursing support to Internists and Nurse Practitioner.
INTELLISOFT GROUP, NASHUA NH 2003 to 2004
Senior Trainer
Work w ith clients post sales through training completion. Training via WebEx and in our training facility. SuccessfulAccount and
Project management of active client implementations. Post implementations services including follow up w ith client including
assessment and evaluation of company’s needs.
HARVARD VANGUARD, BEDFORD, MA 2003
LPN Office Nurse
Worked in a busy Internist office. Charting, Physicals, Scheduling, Immunizations, Suture removal, Lab stocking, Lab results, Urine
testing, phlebotomy, EKG’s, Medication stockdispensing and reordering, Prescription refills, phone triage, call back, insurance and
schoolforms, Nursing support to Internists and Nurse Practitioner.
MCKESSON / MCKESSONHBOC / IMCKESSON / HBOC / HPR, New ton, MA 1996 to 2003
Client Service Manager/ Senior Trainer
Active in development of new release of software. Worked with internalstaff and customers frompre-implementation stage through
end user production. Post implementation services to select clientele including assessment for additionalservice contracting.
Successfulproject management of active implementations for client and company. Training customers on use of credentialing
software. User Conference presenter.
JOHN HANCOCK FINANCIAL SERVICES, Andover, MA / Boston, MA 1993 to 1996
Managed Care Credentialing Coordinator/ trainer
Active in the development and implementation of referralunit; netw orkdevelopment team focusing on provider Credentialing;
directories; ID cards.
EDUCATION
• ESSEX AGRICULTURAL AND TECHNICAL INSTITUTE, Haw thorne, MA, 1983
Nursing
 Successfully completed practicalnurse training and licensed by state of Massachusetts.
 MU Administrator Certified 2014-2015
 MU Certified 2013-2014
 ASTD Certified e-Learning
 ASTD Certified Advanced e-Learning
 Greenway Medical Certified
 LytecMD certified