Joan Anderson is seeking a new role as a personal assistant and provides a summary of her relevant experience. She has over 30 years of experience in administrative roles, including as an office manager and personal assistant to senior executives. She demonstrates strong organizational skills, problem solving abilities, and experience implementing initiatives to improve efficiency.

1. Joan Anderson
55 Trenchard Place
Dunfermline, Fife
KY12 9EW
Tel: 07740 554995
Email: joan.anderson14@aol.co.uk
PERSONAL PROFILE
I am a highly organised person, who enjoys the challenges and variety that being a Personal Assistant to senior executives
brings. I have excellent problem solving and interpersonal skills, allowing for an efficient and effective workplace
environment. Proactive in my approach to my work, I am adaptable, learn quickly and enjoy maintaining high standards for
any organisation. In addition I offer varied experience in other key roles demonstrating the ability to work within challenging
timeframes and to a budget. I pride myself on being a good listener and motivator, and having a natural ability to work well
in a team and on my own. I am dedicated, enthusiastic and committed to excellence. I am available to start early in
February within an exciting and challenging new environment.
I currently work for Aquamarine Power, an SME which has grown over the last 6 years from 10 to 65 people over 3
locations but unfortunately has restructured and is making significant redundancies.
CAREER ACHIEVEMENTS
• Developed and implemented a travel booking system which saved Aquamarine Power over £5000 per year
and provided an enhanced service with travel information going straight into an individual’s Outlook
calendar.
• Developed and implemented a new IT support line providing a cost saving to Aquamarine Power of around
£4000 per year in fees.
• Introduced a new recycling initiative at Aquamarine Power and increased the company’s total recycling by
50% in the first year which contributed toward achieving a Silver award from National Recycling Stars.
• Saved over £55,000 per year by restructuring staff and procedures within the monitoring centre at Evolve
Holdings.
• Developed and implemented a successful performance related pay scheme at Evolve Holdings.
CAREER DEVELOPMENT
PA to the Senior Management Team and Office Manager – Aquamarine Power Ltd, Edinburgh – August 2008 to
present
• Provide PA support to the Senior Management team (x 4)
• Manage the Board, administer Board governance and book all travel for the Board members. First point of contact for
all Board member and stakeholder issues and queries
• Plan and organise office events and companywide meetings
• Diary management, travel booking and other general PA duties
• Do expenses for the Senior Management Team
• Reconcile credit cards receipts
• Manage and provide administrative support to staff in all 3 locations
• Line manager to the administrative team (x 2 staff)
• Facilities management for office and liaisons with Building Manager
• Responsible for facilities in Orkney – transport, accommodation and catering
• Responsible for an annual budget of £250k
• IT support for all our 60 + staff in situ and remotely in our other two locations
• Use and administer Office 365 for the company
• Sourcing and administering video conferencing through the web and conference calling
• Responsible for aspects of HSE and carry out new starts and visitors’ fire tours
PA to the CEO – SFHA, Edinburgh/Glasgow – December 2006 – August 2008
• General PA duties
• Organised and sent out papers for the AGM
• Servicing Board meetings, doing papers and minutes
• Doing Agendas and taking minutes at weekly Management team meetings
• Digital audio typing
PA/Project Administrator – NHS Quality Improvement Scotland, Edinburgh – April 2006 to December 2006
Joan Anderson

2. • General PA duties
• Organising events and administering 6 meeting rooms
• Compiling and distributing meeting packs for weekly meeting
• Updating databases
PA to Honorary Consul for Australia in Scotland – Australian Consulate, Edinburgh – March 2006
• PA duties plus extensive audio typing
PA to Chief Executive – NHS Quality Improvement Scotland, Edinburgh – November 2005 – March 2006
• General PA duties
• Working closely with his Executive Assistant and providing additional support as and when required
PA to Divisional Managing Director – Havelock Europa Plc, Dalgety Bay – October 2005 to November 2005
• General PA duties as before
• Responsible for organising, preparing and sending board packs for monthly Board meetings
• Doing expense reports and petty cash
• Organising lunches and other functions
Monitoring Centre Manager – Evolve Holdings Ltd, Dunfermline – October 2001 to April 2005
• Managed a team of 16 staff in a call centre environment
• Controlled an annual budget of £180k for my department
• Solely responsible for the recruitment, selection and training of new team members
• Organised and implemented new training schedules to ensure high standards were met and maintained
• Responsible for identifying ongoing training and development needs, within the team
• Dealt with all disciplinary and grievance procedures for my department
• Organised shift rotas, and holiday requests for the company as a whole
• helped in Sales, Sales Support, Customer Service and Administration Departments
PA to Chief Executive Officer – BS Computers, Dunfermline – November 1998 to October 2001
• Diary Management and travel booking
• Typing Agendas and minutes
• Drafting letters and presentations on behalf of the CEO
• Screening Mail/email and telephone calls
• Cash and Credit Card expenses
• Organising Corporate events as and when required
Credit Controller – BS Computers, Dunfermline – June 1994 to November 1998
• Credit controlling via the phone and through letter
• Liaising with our Solicitor on any account requiring legal action
• Dealing with all credit application forms and checking them for credit worthiness
• Bank reconciliation
Administration Assistant – BS Computers, Dunfermline – April 1988 to June 1994
• Answering telephones and progressing calls
• Dealing with clients
• Dealing with sales from stock control to invoicing
• Maintaining the purchase ledger
• Expense claims
• Petty cash and credit card reconciliation
Credit Controller – BS Computers, Dunfermline – June 1994 to November 1998
• Credit controlling via the phone and through letter
• Liaising with our Solicitor on any account requiring legal action
• Dealing with all credit application forms and checking them for credit worthiness
• Bank reconciliation
Administration Assistant – BS Computers, Dunfermline – April 1988 to June 1994
• Answering telephones and progressing calls
Joan Anderson

3. • Dealing with clients
• Dealing with sales from stock control to invoicing
• Maintaining the purchase ledger
• Expense claims
• Petty cash and credit card reconciliation
Sales Ledger Clerk/ Purchase Ledger Clerk/ Credit Controller – James Wilson Office Supplies, Dunfermline –
November 1982 to February 1987
• Reception cover
• General Administration duties
• All aspects of Sales and Purchase Ledger
EDUCATION/ADDITIONAL TRAINING
Red Cross First Aid course – expires 20.10.16
Recycling and Waste Management courses with Zero Waste Scotland
Fire Warden Training 1 day course – Lothian and Borders Fire Brigade
Minutes made easy – 1 day course – JG Training
Equality and Diversity Course
Lauder Technical College, Dunfermline
AUDIO TYPEWRITING I - with distinction
OFFICE PRACTICE I - with distinction
SHORTHAND I (60 WPM) - with distinction
RECORD KEEPING with distinction
COMMUNICATION I
TYPEWRITING I
RSA TYPEWRITING I & II
Queen Anne High School, Dunfermline
English, Arithmetic, Modern Studies, A.P.H., Food and Nutrition and Fashion and Fabric
INTERESTS/HOBBIES
Socialising with friends, fine dining and making wedding buttonholes/sprays/bouquets and corsages.
Joan Anderson