How to do user flow

1. MIRUM AGENCY 2014
by Joan Lumanauw | May, 2015
Session4:
TASK & FEATURE ANALYSIS

2. Now that we know the principles of Usability
How do we implement it?

3. Discover Define Design Validate Develop
Stakeholder
Interview
Business
Requirement
Doing
Output
User
Research
Success
Metrics
Target
Audience
Goals &
Objectives
Competitors
Brand
Vision
User
Personas
Needs Triggers
Motivations
Goals
Creative
Ideation
Idea
Campaign/
Product
Source
User
Journey
Experience
Mapping
CTA
Usability
Testing
Validated
Prototype
Production
Graphic
Design
Code
Launch
Real Users Real Users
User-Centered Design Process
Activity
Requirement
Gathering
UX Design
Feature
Analysis
IA
UI
Task
Analysis
Sitemap &
Prototype
User
Flow

4. Goals
Discover Define
Stakeholder
Interview
Business
Requirement
Doing
Output
User
Research
Success
Metrics
Target
Audience
Goals &
Objectives
Competitors
Brand
Vision
User
Personas
Needs Triggers
Motivations
Creative
Ideation
Idea
Campaign/
Product
Source
User
Journey
Experience
Mapping
CTA
Real Users
Activity
Design Validate Develop
Requirement
Gathering
UX Design
User
Flow
Feature
Analysis
IA
UI
Usability
Testing
Validated
Prototype
Production
Graphic
Design
Code
Launch
Real Users
Task
Analysis
User-Centered Design Process
This is where usability starts
Sitemap &
Prototype

5. Task Analysis
Requirement
Definition
Feature
Analysis
Requirements Gathering Process

6. What steps must a user take to reach our goals.
TASK ANALYSIS

7. Defines what we want
the users to do
Defines how we want
them to do it
Task AnalysisBusiness Analysis

8. Common sense is your no.1 tool.
1. Slow down and walk through the
process from a users perspective.
Imagine that the users are you at your least sober
moment.
3. Break down the tasks into more step-by-
step detailed subtask.
• When are they likely to get frustrated?
• How can we anticipate their needs?
• How can we speed up their learning process?
Task Analysis
2. Identify all the major task a user needs
to accomplish.

9. A user flow often reveal the hidden complexity of everyday activity
The Output: User Flow

10. Task Analysis & User Flow
In pairs, conduct a task analysis and compare the user
flow of booking a hotel room in these two websites.
Exercise 2.1

11. A list of all the information, features, capabilities users
require to complete the tasks
REQUIREMENT DEFINITION

12. Essential
Simple Complex
Nice to have
In pairs, map out all the
requirements of both website
and put them on the feature
priority diagram.
Feature Analysis
Exercise 2.2

13. ANY QUESTIONS?