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Words
matter
What you say … and write
… makes all the difference
Words
change
worlds
“You can change your
world by changing your
words. … Remember,
death and life are in the
power of the tongue.”
— Joel Osteen
Messaging
that works
“With any kind of writing,
advertising included, you
write more clearly and
effectively when you write
to a specific audience.”
Alphabet soup
• Real estate has way too many
acronyms … FSBO, CMA, GRI,
CCIM
• When communicating with
consumers, minimize the
acronyms and industry
jargon
• Instead, use clear, simple
language. Be the translator:
Why should they care?
Get skinny
• In real estate, our issues quickly
become complicated. Strive to
“get skinny” with your message
• Example: Mandatory energy
efficiency retrofits on existing
single-family homes at the point
of sale
Get skinny
• Translated with the get-skinny
method, the message becomes:
Keep Austin affordable
• That’s 14 words to three
An acronym
that’s good
WIIFTWhat’s in it for them?
Right vs. Left
• Effective ads start with
emotion (right brain), then
bring in logic (left brain)
Right vs. Left
• Go short before going long.
Grab their attention.Think
sound bite first
Right vs. Left
• Make sure there’s not only
emotional appeal but also a
clear call to action
6 steps to

better email
1. Know why you’re writing
2. Write backward
3. Help them open it
4. Watch your tone
5. Maintain some formality
6. Make it shorter
Source: Texas REALTOR® magazine
Get more from
your signs
1. Know the sign’s purpose
2. Choose simple typefaces
3. Use contrasting colors
4. Give your message space
5. Have a call to action
Source: REALTOR® blog, TexasRealEstate.com
Watch your

words and deeds
“Trust is the glue of life. It’s
the most essential
ingredient in effective
communication. It’s the
foundational principle that
holds all relationships.”
— Stephen Covey
Change
their world!
WordsMatterPresentation-John R Gormley

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WordsMatterPresentation-John R Gormley

  • 1. Words matter What you say … and write … makes all the difference
  • 2. Words change worlds “You can change your world by changing your words. … Remember, death and life are in the power of the tongue.” — Joel Osteen
  • 3. Messaging that works “With any kind of writing, advertising included, you write more clearly and effectively when you write to a specific audience.”
  • 4. Alphabet soup • Real estate has way too many acronyms … FSBO, CMA, GRI, CCIM • When communicating with consumers, minimize the acronyms and industry jargon • Instead, use clear, simple language. Be the translator: Why should they care?
  • 5. Get skinny • In real estate, our issues quickly become complicated. Strive to “get skinny” with your message • Example: Mandatory energy efficiency retrofits on existing single-family homes at the point of sale
  • 6. Get skinny • Translated with the get-skinny method, the message becomes: Keep Austin affordable • That’s 14 words to three
  • 8. Right vs. Left • Effective ads start with emotion (right brain), then bring in logic (left brain)
  • 9. Right vs. Left • Go short before going long. Grab their attention.Think sound bite first
  • 10. Right vs. Left • Make sure there’s not only emotional appeal but also a clear call to action
  • 11. 6 steps to
 better email 1. Know why you’re writing 2. Write backward 3. Help them open it 4. Watch your tone 5. Maintain some formality 6. Make it shorter Source: Texas REALTOR® magazine
  • 12. Get more from your signs 1. Know the sign’s purpose 2. Choose simple typefaces 3. Use contrasting colors 4. Give your message space 5. Have a call to action Source: REALTOR® blog, TexasRealEstate.com
  • 13. Watch your
 words and deeds “Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.” — Stephen Covey