John O'Hara is creatively driving solutions that dramatically improve customer delight and engagement.

1. John O’Hara
Customer Success Strategist

2. Hi, I’m John.
I’m creatively driving solutions that dramatically improve
customer delight and engagement. I have over 10 years
experience building teams, innovating processes and coaching
for results.
I grew up in the San Francisco Bay Area, enjoy travel, and love
spending time with my wife and kids.

3. Skills & expertise
Customer Advocacy
Solutions Consulting
Excellent Written and Verbal
Communication
Lean Design Thinking
Group Facilitation

4. Employment history
Ordained Minister
AGNCN: Sacramento, CA
April 2001 - April 2010
Route Sales Rep
Bimbo Bakeries: Concord, CA
April 2010 - January 2013
Banker
Wells Fargo: San Francisco, CA
January 2013 - February 2014
Retention Manager
Demandforce: San Francisco, CA
February 2014 - June 2015

5. Innovation Catalyst
The Innovation Catalysts are
a global community
committed to deep customer
empathy, ideation and rapid
experimentation.
The Innovation Catalyst
Program infuses design
thinking into the mindset of
Intuit employees worldwide.

6. FY15 Innovation
Catalyst Site Leader
San Francisco

7. Contact
John O’Hara
jfohara@gmail.com
www.linkedin.com/in/jfohara