This document discusses how IT asset management (ITAM) needs to evolve to support the digital enterprise. Assets are changing rapidly with virtualization, cloud computing, and the Internet of Things. Effective digital service management requires understanding both the services provided and the underlying assets. The document recommends aligning ITAM with digital services by using both traditional and new data collection methods, embedding ITAM into digital services, and taking a proactive approach to compliance and cost optimization. IT asset managers are well-positioned to provide oversight to CIOs in the new digital business environment.
Inflection point in 2016 where SaaS overtakes On-Premise for CRM software
Based on anonymized usage data from over 17 million users
“10-20 times” what IT executives expect.
162 distinct collaboration services
51 development services
49 file sharing services
42 content sharing services
30 social media services.
Based on anonymized usage data from over 17 million users
“10-20 times” what IT executives expect.
162 distinct collaboration services
51 development services
49 file sharing services
42 content sharing services
30 social media services.
Highlight all the feeds into this
We are in the early innings of the movement to the cloud, so it is unlikely that this flattening is due to decreased supply or demand of cloud services. Instead, this flattening is likely the result of IT’s efforts to educate employees on the perils of high-risk cloud services, the consolidation of services in a particular category to lower cost and risk, and greater awareness among employees on the care required when dealing with corporate data.