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ACCORDING TO MY THERAPIST
HOW BRANDS 

CAN WIN
@DANMONHEITDAN MONHEIT
CREATING AN OUTSTANDING, 

END TO END EXPERIENCE 

IS A COMPLETE WASTE OF
TIME
01
LESSON
WE WANT MEMORIES
DANIEL KAHNEMAN
10
08
06
04
02
00
Start End
PEAK ENDRULE
10
08
06
04
02
00
Start End
9—ERS
ALTER & HERSHFIELD IN 2014
25
20
15
10
5
0
45 46 47 48 49 50 51 52 53 54
Numberoffirst-timemarathoners
per500runners
Age
If you’re a runner, ends matter
FIND YOUR LOLLYBAG
TAKE AWAY OPTIONS
02
LESSON
2k 20k 2m
RULES RULES RULES
IYENGAR & LEPPER
2000
6 OPTIONS
40%STOPPED
30%BOUGHT
6 OPTIONS
40%STOPPED
30%BOUGHT
24 OPTIONS
60%STOPPED
3%BOUGHT
CHOICEPARADOX
TAKE AWAY 

SOME JAMS
IGNORE THE FUTURE
03
LESSON
SMALLER AND SOONER
ON A SCALE OF 1 TO 10, WITH 1 BEING NOT AT ALL
SATISFIED AND 10 BEING COMPLETELY SATISFIED,
HOW SATISFIED ARE YOU WITH LIFE AS A WHOLE?
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2012 2013 2014
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2012 2013 2014
7.7
7.6
7.5
7.4
7.3
7.2
7.67
7.39
TEMPORALDISCOUNT
ING
LARGER AND LATER
MINT
ADD A LITTLE
JAMS
TAKE AWAY SOME
LOLLYBAG
FIND YOUR
BRANDS,
BUILT ON
BEHAVIOUR
FOR MORE ABOUT HOW YOUR BRAND CAN WIN, 

OR TO BOOK A (FREE) BEHAVIOURAL WORKSHOP

dan@hardhat.com.au

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