Introduction to SAP Cloud for Customer
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This presentation includes an overview of the main features and benefits of the latest SAP CRM solution offered on demand: SAP Cloud for Customer. Also known as SAP Customer OnDemand. This new solution has been designed from the grounds up to help increase sales efficiency, by working the way sales people work. It includes three components: Cloud for Sales (Sales OnDemand), Cloud for Service (Service OnDemand) and Cloud for Social Engagement (Social OnDemand) The latest and greates CRM from SAP, now offered in the Cloud!
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Introduction to SAP Cloud for Customer
- 1. @ 2013 myCloudDoor. All rights reserved. 1 The CRM for the Future: Sales, Customer Service and Social SAP Cloud for Customer Overview The SAP Cloud Series by myCloudDoor
- 2. @ 2013 myCloudDoor. All rights reserved. 2 CONTENTS 1. What is SAP Cloud for Customer 2. SAP Cloud for Customer Design Principles 3. SAP Cloud for Customer Sales Processes 4. Social Collaboration and Social Selling 5. Customer Service Basics 6. Analytics, Mobility and email Integration 7. Integration with SAP ERP 8. SAP Cloud Project Methodology 9. Business Value of SAP Cloud Solutions 10. SAP Customer References 11. myCloudDoor – Your trusted SAP Cloud partner
- 3. @ 2013 myCloudDoor. All rights reserved. 3 1. What is SAP Cloud for Customer The new full featured CRM from SAP, now in the Cloud • SAP Cloud for Customer is a software solution from SAP, designed from the grounds up to help customers increase sales effectiveness (SAP Cloud for Sales), respond better to customer requests (SAP Cloud for Services) and engage with them using social medial channels (SAP Cloud for Social Engagement) • It’s a full featured Customer Relationship Management (CRM) solution to help customers now and allowing for growth in the future SAP Business Suite Mobility ERP CRM SAP Cloud for Social Engagement SAP Cloud for Sales SAP Cloud for Services SAP Cloud for Customer Cloud Integration
- 4. @ 2013 myCloudDoor. All rights reserved. 4 2. SAP Cloud for Customer Design Principles Sell more effectively with today’s empowered customers Sales Productivity Sales Process & Intelligence Analytics CollaborationUser Experience Integration SAP Cloud for Customer ERP/CRM/BI
- 5. @ 2013 myCloudDoor. All rights reserved. 5 2. SAP Cloud for Customer Design Principles Industry 1st sales solution designed to help sales people sell › Engaging › Connected › Insightful › Cost Effective
- 6. @ 2013 myCloudDoor. All rights reserved. 6 2. SAP Cloud for Customer Design Principles Gives your sales people the right tools to grow your business • Engaging User-centric experience drives increased adoption and more effective selling • Connected Easy access to information in your business systems and knowledge across your sales teams, social networks and online sources enables higher quality customer interactions at faster speed • Insightful Accurate information and analyses enable you to focus on the right things to optimize performance • Cost effective Competitively-priced, cloud subscriptions make it easy to expand user community to include everyone who impacts deals
- 7. @ 2013 myCloudDoor. All rights reserved. 7 3. SAP Cloud for Customer: Sales Processes Accounts and Sales Intelligence • Manage accounts and related information (opportunities, activities, contacts, leads) efficiently • Gain a 360-degree customer view • Obtain additional customer intelligence with InsideView integration • Uncover new sales opportunities quickly and accelerate sales cycles • Create target groups and marketing campaigns and keep track of your responses • Create leads and opportunities Make fast account updates and get complete customer insight
- 8. @ 2013 myCloudDoor. All rights reserved. 8 3. SAP Cloud for Customer: Sales Processes Opportunity Management • Easily track opportunity stage and status • Maintain account info, products, activities, competitors, documents and win more quickly • Gain access to accurate ERP Pricing, Quotes, Sales Orders and more through native integration • Close deals faster using efficient sales team collaboration • Discover the right assets for each selling situation using SAVO integration Comprehensive view of opportunity activities enables more effective selling
- 9. @ 2013 myCloudDoor. All rights reserved. 9 4. SAP Cloud for Customer: In-Context Social Collaboration Use integrated Feed for instant, efficient collaboration with team members and sales network Crowd source and share sales best practices, relevant information in context of accounts and opportunities Connect with your team and sales network while on the road with support for mobile devices Plan and prepare for customer interactions more effectively Share relevant documents to support sales efforts Collaborate more effectively with your team and sales network
- 10. @ 2013 myCloudDoor. All rights reserved. 10 4. SAP Cloud for Customer: Social Selling • Turn every cold call into a warm introduction • Learn your customers’ key concerns and hear what they’re talking about online • Engage with your customers more personally though social media Find warm leads faster & create conversations with impact
- 11. @ 2013 myCloudDoor. All rights reserved. 11 5. SAP Cloud for Customer: Customer Service Basics Agent Workspace Usability & Flexibility at your fingertips • Providing an outstanding Customer Service was never easier • Help increase your customer’s loyalty
- 12. @ 2013 myCloudDoor. All rights reserved. 12 5. SAP Cloud for Customer: Customer Service Basics Handle warranties with ease Usability & Flexibility at your fingertips • Download or create new warranties • Covered and uncovered incidents Categories • Warranty to Product Determination • Warranty status, validity, dates, and so on
- 13. @ 2013 myCloudDoor. All rights reserved. 13 6. SAP Cloud For Customer Insightful Sales Analytics Features and Benefits – Track real-time sales performance with pre-built dashboards – Readily use embedded reports to track sales cycles, win/loss, revenue and competitive trends – Review forecasts and easily create configurable reports based on need – Identify key deals to focus on to make your number with what-if analysis – Dig deeper into data using Microsoft Excel add-in – Gain greater insight through integrated access to analyses done with SAP Business Warehouse Real-time customer information and sales analytics
- 14. @ 2013 myCloudDoor. All rights reserved. 14 6. SAP Cloud for Customer: Full-Featured Mobile Applications • Manage customer relationships on iPhone, BlackBerry, Android and iPad - anytime, anywhere • Increase productivity through access to real-time business information • Collaborate with sales team on important topics • Track Business Performance through real-time Analytics • Deploy freely—mobile applications included in subscription with no extra costs Be Prepared for Every Interaction with Real-Time Sales Information
- 15. @ 2013 myCloudDoor. All rights reserved. 15 6. SAP Cloud for Customer in the iPad Increase your effectiveness on the go iPads Apps Available: • SAP Customer OnDemand App • SAP Customer Insight App Business Benefits • Mobilize your sales force with a modern iPad app that gives them fast access to the latest customer intelligence, upcoming activities, sales performance and back-office account information
- 16. @ 2013 myCloudDoor. All rights reserved. 16 6. SAP Cloud for Customer: Microsoft Outlook Integration • Increase productivity with convenient access to SAP Cloud for Sales with your customer information and productivity features within Outlook • Automatically sync emails, appointments and tasks bi- directionally – no double data entry Easily access key sales information in your favorite Office application
- 17. @ 2013 myCloudDoor. All rights reserved. 17 7. SAP Cloud for Customer: Integration Native SAP ERP and CRM Integration • Provides sale professionals with cost-effective, no-hassle, access to Pricing, Quotes, Sales Orders and more through Native SAP ERP integration • Extend investment with collaborative, social sales solution that natively integrates to SAP CRM Accounts, Opportunities, Contacts and more Get real-time back-office information from existing SAP investments
- 18. @ 2013 myCloudDoor. All rights reserved. 18 7. SAP Cloud for Customer Integration to ERP 6.0 End-to-end master data synchronization and process integration Bidirectional synchronization of customers and contacts master data Unidirectional synchronization of product/material master data from ERP User triggered real-time ERP price requests for accurate opportunity pricing Trigger real time creation of ERP Sales Quotations Trigger real time creation of ERP Sales Order Real time review of relevant Sales Documents for Opportunity Real time review of relevant Sales Documents for an Account SAP Cloud for Customer Contacts Opportunity Accounts/ Prospects Contact Customer Sales order Product category Material Category Pricing Quotation SAP ERP 6.0 Products Material
- 19. @ 2013 myCloudDoor. All rights reserved. 19 8. SAP Cloud Project Delivery Methodology No room for free-style consulting VERIFYPREPARE REALIZE LAUNCH Production Systems Setup Solution Testing Cutover Planning Solution Walkthrough Data Migration Cutover Execution Business Process Confirmation Key User Enablement Scope Verification Project Management Change Management and End User Training Go-Live Solution Configuration Solution Acceptance Readiness Acceptance Custom Content Specifications Custom Content Development Integration Readiness Cloud Integration
- 20. @ 2013 myCloudDoor. All rights reserved. 20 9. Value and Benefits of SAP Cloud Solutions – 1 The value of Cloud Computing
- 21. @ 2013 myCloudDoor. All rights reserved. 21 9. Value and Benefits of SAP Cloud Solutions - 2 SAP Cloud Implementations vs. On Premise On Premise Implementations SAP Cloud Implementations Strong Focus on IT (infrastructure, …) Strong Focus on Business Blue Print Out-Of-the-Box Solution, Best Practices High Level of Customization Fine-Tuning Large implementation teams, mostly on-site Small teams, mostly remote Longer Term Implementation, typically more expensive (mostly T&M) Quick Implementation, affordable (mostly Fixed Price) System landscape consisting out of Test, Quality and Productive Systems with separate setups. Transport management required to move changes from one system to another System Landscape consisting of a Test and Productive systems only. No transport management required Applications and business processes are accessible via Transactions. Knowledge of transactional sequences are necessary to handle business processes Guided procedures and work centers are guiding the business process. Easy handling of business processes. Knowledge of transaction codes is not necessary Forms and form adaptation is handled via SAP Script or Easy Form Painter Forms and form adaptation is handled via Adobe Lifecycle Designer Reporting (additional project) via ALV or embedded or explicit called Excel. Complex reporting via BI Reporting (embedded and part of the project) via embedded Excel. Complex reporting with Crystal reports UI enhancements, like new fields, labels, etc. via ABAP programming through developers Easy UI adoptions on UI’s, reports or forms via embedded adaption possibility
- 22. @ 2013 myCloudDoor. All rights reserved. 22 10. SAP Customers References
- 23. @ 2013 myCloudDoor. All rights reserved. 23 11. SAP Cloud for Customer: Additional Resources • Click here for additional resources on SAP Cloud for Customer such as: • Solution Documents • Whitepapers • Presentations • Product recorded demos • Customer Testimonials • Demo trial requests • And much more…
- 24. @ 2013 myCloudDoor. All rights reserved. 24 • Official reselling, service and solution partners of SAP in North America, Latin America and Europe • Doing SAP Consulting, Services and Projects since 1994 • myCloudDoor is the consortium of leading SAP consulting companies to exclusively dedicate our resources, synergies, industry and solution knowledge and experience to focus on SAP Cloud Software Solutions and Services. • We are an ONLY SAP ONLY CLOUD company. • The values that guide us are: Quality, Professionalism, Dedication and Commitment to our Customers Success. • Our objective is that your project with SAP Cloud solutions translate into business benefits for your company. • We do projects globally – that’s what Cloud is about! 12. myCloudDoor – Your SAP Cloud Trusted Partner The SAP Cloud Solutions Specialists
- 25. @ 2013 myCloudDoor. All rights reserved. 25 12. myCloudDoor – The company Doing projects globally myCloudDoor Consulting Inc, Headquarters MIAMI, FL, USA USA and Canada myCloudDoor Mexico Ltda Mexico DF, MX Mexico and Central America myCloudDoor Latinoamerica LLC MIAMI, FL, USA SSSA and Caribbean myCloudDoor Iberia, S.L. Madrid Spain and Portugal myCloudDoor Colombia Medellin Peru, Colombia and Ecuador myCloudDoor Human Capital WW - Global Serving SAP Employee Central Worldwide myCloudDoor Solutions, S.L. WW - Global SAP Cloud Integration and Development Local Country Offices Global Sales and Services Offices Experts in Services and Implementation of SuccessFactors Solutions Global Service Center for development, integration and adaptations of all SAP Cloud Solutions
- 26. @ 2013 myCloudDoor. All rights reserved. 26 12. Why myCloudDoor is a good partner for you Because you have to be our next success story • SAP extensive experience since 1994 • Quality and Commitment with our customer success • We are specialists: SAP Cloud software services and solutions is all we do • Successful Customer References • Proven Methodology • Global presence and projects • Our responsibility is to help you before, during and after your implementation project • We have the largest number of certified SAP Cloud Professionals Cloud
- 27. @ 2013 myCloudDoor. All rights reserved. 27 We thank you very much for your attention If you have questions, need more info, documents, assessment, advice or a demo, please do not hesitate to contact us. It’s free and there is NO commitment at all @myCloudDoorNews www.youtube.com/myCloudDoor www.linkedin.com/company/myclouddoor www.facebook.com/myCloudDoor USA, Mexico, Canada, Latin America, Europe Info@myCloudDoor.com +1 305 421 6357 www.myCloudDoor.com myCloudDoor at G+
Editor's Notes
- To review what you just saw, here is a recap of 6 key areas of Sales OnDemand that set us apart.User experience: designed from the ground for salespeople, it’s easy and to use, and fast to get things done. Adoption rate will be high.Collaboration: You go one place to plan/prepare with your internal team & extended network, get coaching help from managers, get updates, competitor information etc. Sales Process & Intelligence: tracking acct/oppty/activity status is done in seconds. You get great real-time sales intelligence, guiding selling, customer contacts and insight to customer preferences.Sales Productivity: Google maps built in for quick planning and navigation to customer meetings. Sales information and contacts/appointments/messages effortlessly in synch with your Outlook calendar.Analytics: Out of the box reporting removes the headaches of countless hours in Excel. You can also easily tailor a library of pre-delivered reports and create new reports that meet your specific needs.ERP & CRM Integration: Only SAP can provide native SAP ERP integration for no-hassle, out-of-box visibility to Quotes, Sales Orders, Shipments & more. You can also extend your existing investment in SAP CRM by giving sales people an easy-to-use, collaborative/social/insightful solution that’s fast-to-deploy but also taps into and stays in synch with your existing SAP CRM solution.
- To review what you just saw, here is a recap of 6 key areas of Sales OnDemand that set us apart.User experience: designed from the ground for salespeople, it’s easy and to use, and fast to get things done. Adoption rate will be high.Collaboration: You go one place to plan/prepare with your internal team & extended network, get coaching help from managers, get updates, competitor information etc. Sales Process & Intelligence: tracking acct/oppty/activity status is done in seconds. You get great real-time sales intelligence, guiding selling, customer contacts and insight to customer preferences.Sales Productivity: Google maps built in for quick planning and navigation to customer meetings. Sales information and contacts/appointments/messages effortlessly in synch with your Outlook calendar.Analytics: Out of the box reporting removes the headaches of countless hours in Excel. You can also easily tailor a library of pre-delivered reports and create new reports that meet your specific needs.ERP & CRM Integration: Only SAP can provide native SAP ERP integration for no-hassle, out-of-box visibility to Quotes, Sales Orders, Shipments & more. You can also extend your existing investment in SAP CRM by giving sales people an easy-to-use, collaborative/social/insightful solution that’s fast-to-deploy but also taps into and stays in synch with your existing SAP CRM solution.
- And that is what we have strived to provide with SAP Sales OnDemand. A sales-oriented solution that is:Engaging – fast to use, easy-to-use, from whatever device they want to useConnected – connected to the people they need crowdsource sales best practices from internal experts and successful sales reps; natively connected to core business systems in order to evaluate the complete customer picture. No matter where they are, they are connected to the information they need. Insightful – providing new insights in real-time, helping sales reps find ways to get more value out of their time and for management to align resources to drive the most success. Insight that helps gain the complete customer view. Cost-effective – more cost-effective than other cloud-based sales applications (e.g. SFDC)
- And Sales OnDemand is having a big impact on our customer’s business. It is helping them in 4 major ways.Engaging – The engaging experience is driving faster and deeper adoption than they see with other sales tools. This results in the business getting more value from the investment quicker.Connected – Sales OnDemand makes the organization more connected. This included collaborative selling for teams as well as the right connections with existing ERP and other systems. As a result, they are seeing improvements in the quality of customer interactions which is driving more business.Insightful – The analytics capabilities in the system provide deeper insight into customers, products, competitors, and sales performance. And, they are more confident in the accuracy of the information due to the increased adoption.Cost Effective – Not only are they getting more value from more usage, but our customers tell us our solution is one of the most cost effective available. Many of them are expanding their user community, involving other people that are involved in the sales process (like marketing managers), who they could never afford to equip before.If you are looking at alternatives, we encourage you to use these 4 criteria; Engaging, Connected, Insightful, and Cost Effective; to guide your decision making. We are confident that we’ll lead the way.
- To review what you just saw, here is a recap of 6 key areas of Sales OnDemand that set us apart.User experience: designed from the ground for salespeople, it’s easy and to use, and fast to get things done. Adoption rate will be high.Collaboration: You go one place to plan/prepare with your internal team & extended network, get coaching help from managers, get updates, competitor information etc. Sales Process & Intelligence: tracking acct/oppty/activity status is done in seconds. You get great real-time sales intelligence, guiding selling, customer contacts and insight to customer preferences.Sales Productivity: Google maps built in for quick planning and navigation to customer meetings. Sales information and contacts/appointments/messages effortlessly in synch with your Outlook calendar.Analytics: Out of the box reporting removes the headaches of countless hours in Excel. You can also easily tailor a library of pre-delivered reports and create new reports that meet your specific needs.ERP & CRM Integration: Only SAP can provide native SAP ERP integration for no-hassle, out-of-box visibility to Quotes, Sales Orders, Shipments & more. You can also extend your existing investment in SAP CRM by giving sales people an easy-to-use, collaborative/social/insightful solution that’s fast-to-deploy but also taps into and stays in synch with your existing SAP CRM solution.
- And this sampling of our customers are the source of much of these ideas and innovations
- And this sampling of our customers are the source of much of these ideas and innovations