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Cca pan european offering
- 1. CCA International Pan European Offering
- 2. ONE SOURCE Multilingual, Traditional Services Centralised Fulfilment services Phone & Email Multilingual & Traditional Services CCA One source is built upon the unified interaction across the entire CCA group while clients benefit from a single point of contact work can be right sourced across several different contact centre locations meaning that local languages can be upheld while unified reporting, contact, communication and clarity of message are ensured without the need for multiple partners. Any language across Europe and globally with one single provider. Quality locality cost customer services Quality, locality and cost sensitivity combining London, Barcelona and Eastern Europe into a single offering and single price point. Customer services and case management One contract, one contact. One outsourcer - CCA Quality locality cost customer services
- 3. ONE SOURCE Multichannel & Social Media CCA smart data management ensuring data is worked at its optimum and value is added across channels. Web chat y conavegación Multichannel & Social Media CCA One source consists of multi-channel services with introduction of SM Monitoring, Engagement, Escalation, Reporting and Analysis. Particular focus on evolving consumer contact channels and proactive SM activity. Monitorización de medios sociales, customer engagement, análisis y planificación de estrategia Aprovechamiento de la experiencia sin los costes añadidos de creación de nuevos departamentos o formación Un único contacto con el cliente para múltiples localizaciones Quality locality cost customer services
- 4. ONE SOURCE Marketing Management Unified CRM technology unified CRM Market strategy management brand value create content brand value create unified content CRM Brand value coordination Content Creation Marketing Management CCA One source consists of everything you would need to communicate with clients/customers including a marketing agency offering providing content creation, coordination and strategic DIGITAL planning & marketing integration as enhanced service offering. Quality locality cost customer services
- 5. ONESOURCE Pan European Offer Any Language Including: English, Spanish, French, German, Dutch, Bulgarian, Estonian, Irish, Portuguese, Croatian, Finnish, Italian, Romanian, Czech, Latvian, Slovak, Danish, Lithuanian, Slovenian, Greek, Maltese, Hungarian, Polish, Swedish, Chinese, Japanese, Thai, Korean Barcelona, London, Casablanca & Eastern Europe Any Channel email White mail phone Marketing Social media Content Creation Click to chat Fulfilment brand value create unified content CRM Any Activity Including Sales, Customer Care, Technical Support, Helpdesk, B2B, B2C, B2G, Quality Aftercare, Nurturing, Complaints, locality Data Management cost customer services
- 6. ONESOURCE Pan European Offer Any Language Including: English, Spanish, French, German, Dutch, Bulgarian, Estonian, Irish, Portuguese, Croatian, Finnish, Italian, Romanian, Czech, Latvian, Slovak, Danish, Lithuanian, Slovenian, Greek, Maltese, Hungarian, Polish, Swedish, Chinese, Japanese, Thai, Korean Barcelona, London, Casablanca & Eastern Europe Any Channel email White mail phone Marketing Social media Content Creation Click to chat Fulfilment brand value create unified content CRM Any Activity Including Sales, Customer Care, Technical Support, Helpdesk, B2B, B2C, B2G, Aftercare, Nurturing, Complaints, Data Management Quality locality cost customer services