Project Mangement - overview of the Quality Management knowledge area within project management. Describes the 3 processes within Project Quality Management and the process groups impacted. Blog: https://agile-mercurial.com YouTube: https://www.youtube.com/channel/UCPM82of2YuqIR1SgLGHa1eg Twitter: https://twitter.com/agile_mercurial Tumblr: https://agilemercurial.tumblr.com/

1. PROJECT QUALITY
MANAGEMENT
KNOWLEDGE
AREA

2. OVERVIEW OF THE QUALITY
MANAGEMENT KNOWLEDGE AREA
• The activities and processes that define the quality
responsibilities of the project
• Defines what quality level is acceptable and how acceptable
quality is determined
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3. PROCESSES OF THE PROJECT QUALITY MANAGEMENT
KNOWLEDGE AREA
8.1 PLAN QUALITY
MANAGEMENT
8.2 MANAGE QUALITY 8.3 CONTROL QUALITY

4. IMPORTANT
TERMS

5. QUALITY
THE CHARACTERISTICS
OF A PRODUCT THAT
MEET OR FULFILL THE
STATED AND DEFINED
REQUIREMENTS

6. DELIVERABLES THAT
HAVE THE SAME
FUNCTIONAL USE
BUT DIFFERENT
CHARACTERISTICS
GRADE
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7. THE MEASUREMENT
OF HOW EXACT OR
PRECISE THE
PRODUCT MEETS
REQUIREMENTS
PRECISION
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8. THE MEASUREMENT
OF HOW CORRECT
SOMETHING IS
WHEN COMPARED
TO THE
REQUIREMENTS
ACCURACY
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9. IMPORTANT TERMS
• Gold Plating
• Giving more to customers than the agreed upon requirements
• Marginal Analysis
• Investigating the point where expected benefits equals the
incremental costs to achieve quality
• At some point, more quality does not equal more value
• Continuous Improvement
• The act of continuously looking for small improvements to
quality
• Just in Time (JIT)
• The rate of demand controls the rate of production
• May be called Kanban within Agile JIT Delivery systems

10. IMPORTANT TERMS
• Total Quality Management (TQM)
• A philosophy that encourages a total
organizational approach to quality involving
all of the employees working to continuously
improve
• Cost of Poor Quality (COPQ)
• Increased costs with rework
• Causes increased delays with lower customer
satisfaction

11. QUALITY PIONEERS
• W. Edwards Deming
• Joseph Juran

12. W. EDWARDS
DEMING
Developed the Plan-
Do-Check-Act or the
Deming Cycle
The 14 points to
quality management

13. JOSEPH JURAN
Created the 80/20 Rule –
or the Pareto Principle
• 80% of outputs are defined by
20% of the inputs
• Also called the law of the vital
few
Defined quality as a
“fitness for use”

14. PHILIP CROSBY
Conceptualized the Cost of
Poor Quality
Believed that quality was
how well something
conformed to the
requirements

15. 8.1 PLAN
QUALITY
MANAGEMENT
OCCURS DURING THE PLANNING PROCESS
GROUP

16. PLAN QUALITY MANAGEMENT
PROCESS
Work concerned with identifying those
requirements related to quality or the necessary
standards for the project to demonstrate
compliance with quality requirements

17. 8.1 PLAN QUALITY
MANAGEMENT
• OCCURS DURING THE PLANNING PROCESS GROUP
• PROVIDES THE GUIDANCE TO MANAGE THE
QUALITY IN THE PROJECT
• THE QUALITY MANAGEMENT PLAN IS AN OUTPUT
• SHOULD INCLUDE OR DEFINE ANY QUALITY STANDARD
NEEDED TO BE MET
• MEASURING AND VALIDATING PRODUCT DELIVERABLES

18. QUALITY MANAGEMENT
Cost Benefit Analysis Compares the benefits of meeting quality
requirements compared to the costs
Cost of Quality (COQ) The cost of meeting the quality requirements
Cost of Conformance Cost spent avoiding quality failures
Cost of Nonconformance Costs associated with correcting quality failures

19. QUALITY MANAGEMENT
Benchmarking Examine past projects to find improved
practices on current projects
Design of Experiments (DOE) Define or determine variances to improve
quality
Statistical Sampling Examine part of the product population for
quality assessment

20. OUTPUTS OF PLAN
QUALITY
MANAGEMENT
• Quality Management Plan
• Required Quality Activities / Quality Checklists
• Quality Metrics
• Reliability
• Frequency of Defects
• Failure rate
• Process Improvement Plan
• Project Document and Project Plan Updates

21. 8.2 MANAGE
QUALITY
OCCURS DURING THE EXECUTING PROCESS
GROUP

22. MANAGE QUALITY PROCESS
The process of verifying that the proper quality
processes are being followed during project
execution

23. 8.2 MANAGE QUALITY
• OCCURS DURING THE EXECUTING PROCESS GROUP
• ENSURE QUALITY CONTROL MEASURES IDENTIFY IN THE
QUALITY MANAGEMENT PLAN ARE IMPLEMENTED
• WORK TO IMPROVE QUALITY PROCESSES
• OUTPUTS
• PROJECT DOCUMENT UPDATES
• PROJECT PLAN UPDATES
• CHANGE REQUESTS

24. MANAGING
QUALITY
• Verification that quality
control measures are
being followed
Quality
Audits
• The act of working to
understanding a process
and looking for weak
areas that can be
improved
Process
Analysis

25. 8.3 CONTROL
QUALITY
OCCURS DURING THE MONITORING &
CONTROLLING PROCESS GROUP
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26. CONTROLLING QUALITY PROCESS
Process concerned with monitoring the results
of quality activities and determine if changes
needed to be made to those quality activities to
better meet the requirements

27. 8.3 CONTROL QUALITY
• OCCURS DURING THE MONITORING & CONTROLLING PROCESS GROUP
• RECORDS THE RESULTS OF QUALITY ACTIVITY
• IDENTIFYING CAUSES IMPACTING QUALITY
• WORKING TO TAKE ACTION TO ELIMINATE QUALITY ISSUES
• VERIFY THAT DELIVERABLES MEET THE QUALITY REQUIREMENTS
• GOLD PLATING, OR TOO HIGH OF QUALITY MAY ALSO BE AN ISSUE
THAT NEEDS TO BE CORRECTED

28. SOURCES
A Guide to the Project
Management Body of
Knowledge – PMBOK 6th
Edition
https://www.pmi.org/
Joshua Render
https://agile-mercurial.com