1. “Providing Reliable IT for our customers to succeed”

2. Our Benefits
 Private preferred network of 850+ managed technicians
& certified engineers covering 98% of the US
 Including Alaska and Hawaii
 Next Business Day SLA’s with 4 hour onsite response
uplift available
 Real-time event portal and web based work order
system
 Event Management – Every ticket is managed end-end
for upmost customer/partner experience

3. Engagement Process
 Julie Higham– Account Executive (jhigham@reliable-
it.net) 781-547-8369
 Account Manager to send brief overview of opportunity
 Initial 20-30 minute scoping call with AM and Customer
 Reliable IT will provide a SOW within 24-48 hours
depending on opportunity scope
 Our Service Delivery team provides professional delivery
on the project for your customer – Start to finish
 Reliable IT can provide portal access training to any of
your customers to submit requests direct to our team.
 Perfect fit for Retainers or Block Hour SOW’s!!!!

4. RIT On-Demand Services
 Provide on-site and remote services availability
nationally
 Provide services to fill gaps for skill sets or territory
coverage
 On-Demand Services include (Remote/On-Site):
 Hardware/Software repair
 Laptops, desktops, Servers, POS, and Printers
 U.S Based 8x5 Live Helpdesk
 Installs – Moves, Adds, Changes
 Network Infrastructure – router, switch, server, firewall
deployment and repair
 Cabling install and repair
 Desktop deployments and rollouts

5. Professional Services
National onsite and remote support
 Project Management
 IT Staff Augmentation
 Help Desk Services, Data Center Design, Business
Continuity & Disaster Recovery
 Certified Microsoft Gold Partner & Certified VMware
Partner
 Server Administration & Help Desk Support both on-
site/remote
 24x7 Server and storage management
 Managed threat protection
 VOIP Design, Implementation, and Support
 Cabling installs and repair
 “Smart Hands” working with remote engineers

6. Network & System Services
IT Consulting and Professional Service
Implementation
 Audit & Assessment, Planning & Analysis
 Network and/or Wireless Assessments Available
 Design & Implementation, Documentation
 Database Solutions
 High Availability & Load Balancing Solutions, Server
Based Computing
 Storage Solutions, IP Telephony, & VOIP Implementation
and Block Time Support
 Business Continuity/Disaster Recovery, LAN/WAN
Support

7. Network Operations Center
(NOC)
24x7x365 Management and Monitoring
 Proactive performance, escalation, and remediation of
detected events
 Monitoring of the following:
 Network
 Systems
 Applications
 VOIP Systems
 Database
 Storage
 UPS
 Asset Management
 Managed Services

8. Managed Services
 Managed Colocations
 Onsite or Offsite Support
 Managed on Premise or Cloud Based Backups
 Complete Managed Care Packages
 Network & Server Based Administration for Managed
Network Devices:
 Firewall
 Switches
 Routers
 Servers

9. Data Center & Disaster
Recovery Services
 Secure Controlled Space
 Redundant UPS Systems
 Flexible Rack Solutions
 Web Server & Application Hosting
 Messaging & Database Hosting
 Business Continuity & Disaster Recovery

10. Security Services
IT Consulting on security policies, and
compliance issues
 Policy Development
 Complete Risk Assessment & Audits
 Regulatory & Compliance Auditing
 Vulnerability Testing
 Penetration Testing, Network/Host Intrusion, Intrusion
Prevention & Detection Systems
 Application Security Solutions
 Antivirus Solutions & Anti Spam Solutions
 Security Authentication Solutions

11. Vendor Approved Support
 Cisco Gold Partner
 Microsoft Gold Partner
 HP Silver Partner
 Apple ASP (Depot Only)
 VMware
 IBM
 Aruba
 Citrix
 Palo Alto
 Nimble Storage
 Riverbed
 Symantec
 Fortinet
 SOPHOS
 Carbonite
 Dell
 Lenovo
 EMC
 NetApp
 Juniper
 Maintenance and Extended
Warranty Service for Servers
& PC’s, Printers, and
Peripherals
*We provide the services to support these IT vendors