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Wikis For Nonprofits

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A basic wiki primer. Examples are nonprofit but info applies to any organization. Covers:
What are the attributes of a wiki?
How do wikis differ from other commonly used communication and collaboration tools?
What kind of problems can a wiki solve? What are its uses?
What are examples of these use cases? (with screenshots)
How can you build a successful wiki?

Published in: Business
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Wikis For Nonprofits

  1. 1. Wikis for Nonprofits: Could a Wiki Help Your Organization? Julie Spriggs
  2. 2. You are asked to do more with less. © Dave Belfer-Shevett (dbs@homeport.org)
  3. 3. Your mission is engaging, and exhausting.
  4. 4. The amount to do can be overwhelming. The amount to do can be overwhelming. http://flickr.com/photos/zen/1121085610/
  5. 5. But you want to do it to make a greater impact. Image courtesy: Kraus-Fitch Architects http://www.krausfitch.com/
  6. 6. A wiki can help. Nils Peterson
  7. 7. Wikis are easy to use, often free, and allow collaboration, knowledge retention, search, and real-time centralization of information. http:// en.wikipedia.org/wiki/Wiki
  8. 8. Here is how a wiki works. http://blip.tv/file/get/Leelefever-WikisInPlainEnglish801.wmv
  9. 9. A wiki is distinct from other commonly used communication and collaboration tools.
  10. 10. Collaboration on complex documents and finding the right version of a document can be difficult. Wikis can facilitate this. Courtesy "Intellipedians"  US Intelligence Community
  11. 11. Ideas and plans are hidden in dispersed email inboxes. Wikis allow groups to coordinate and centralize. Copyright © 2008, Valdis Krebs http:// orgnet.com/email.html
  12. 12. Whiteboard ideas get lost. Wikis help you retain, organize, and then find all those great thoughts. flickr.com/photos/lisamac/293093751
  13. 13. Project management systems can be complex and costly. Wikis can be free, flexible, and easy to learn.
  14. 14. As well, wikis connect ideas, people, data and build community . http:// en.wikipedia.org/wiki/Community
  15. 15. You can use wikis for tasks critical to your organization.
  16. 16. example: COLLABORATIVE DOCUMENT CREATION – a report http:// scpsvisioning.wikispaces.com/Board+Presentation
  17. 17. example: COLLABORATIVE DOCUMENT CREATION – a report
  18. 18. example: COLLABORATIVE DOCUMENT CREATION – a report
  19. 19. example: COLLABORATIVE DOCUMENT CREATION – a report
  20. 20. example: COLLABORATIVE DOCUMENT CREATION – how to manual Other topics: Website development (21) ; Innovation stuff (6); Technology (5); Documentation (7); Misc (6).
  21. 21. example: PROJECT MANAGEMENT – planning a conference
  22. 22. example: PROJECT MANAGEMENT – planning a conference
  23. 23. example: PROJECT MANAGEMENT – planning a conference
  24. 24. example: PROJECT MANAGEMENT – planning a conference
  25. 25. example: PROJECT MANAGEMENT – planning a conference
  26. 26. example: PROJECT MANAGEMENT – planning a conference http://np2020.wikispaces.com/
  27. 27. example: PROJECT MANAGEMENT – planning a conference http://np2020.wikispaces.com/Conference+Notes http://np2020.wikispaces.com/Conference+Notes
  28. 28. example: PROJECT MANAGEMENT – an event Most current view of page History of page
  29. 29. example: PROJECT MANAGEMENT – an event
  30. 30. example: PROJECT MANAGEMENT – an event Most current view of page History of page
  31. 31. example: KNOWLEDGE BASE – organizational
  32. 32. example: KNOWLEDGE BASE – organizational
  33. 33. example: KNOWLEDGE BASE – organizational
  34. 34. example: KNOWLEDGE BASE – organizational
  35. 35. example: KNOWLEDGE BASE – intraorganizational for practitioners Thoughtfarmer
  36. 36. example: KNOWLEDGE BASE – glossary
  37. 37. example: INTRANET - department Home page
  38. 38. example: INTRANET - department Calendar
  39. 39. example: INTRANET - department Collaborative document creation More annual report
  40. 40. example: INTRANET - department Policies
  41. 41. example: INTRANET - department Department content- Presentations
  42. 42. example: INTRANET- department Content- Organization’s press releases
  43. 43. example: INTRANET - department Organization archived content- Blog
  44. 44. example: INTRANET - department Permissions
  45. 45. example: EXTRANET – organizing constituents
  46. 46. example: EXTRANET – organizing constituents
  47. 47. example: EXTRANET – disaster management End of examples
  48. 48. To ensure your wiki thrives, create a platform for success. Andreas Feininger
  49. 49. tip: Define the scope of the wiki and S tructure it Office of Disability Services Policies and Procedures Manual DAWN Source “Structure, Populate, Review, Invite, Garden”: Michael Idinopulos in his blog: Transparent Office
  50. 50. tip: Scope: In-the-flow wikis may be adopted more readily. In-the-flow wiki Source: Michael Idinopulos in his blog: Transparent Office http://michaeli.typepad.com/my_weblog/page/2/ =Used during the daily flow of work to get work done For example: for project management, collaborative document creation, collaborative workspace =Out of the daily flow of work= Capturing knowledge and insights that people collect in the course of their work. Above-the-flow wiki
  51. 51. tip: Sometimes in addition to creating a s tructure of pages and links, you also need templates for pages.
  52. 52. tip: Seed it ( P opulate it) with content, R eview it and discuss your adoption strategy Source “Structure, Populate, Review, Invite, Garden”: Michael Idinopulos in his blog: Transparent Office
  53. 53. tip: Seed it ( P opulate it) with content, R eview it and discuss your adoption strategy 1. 2. Source “Structure, Populate, Review, Invite, Garden”: Michael Idinopulos in his blog: Transparent Office
  54. 54. tip: I nvite others to read and start participating. Source “Structure, Populate, Review, Invite, Garden”: Michael Idinopulos in his blog: Transparent Office
  55. 55. tip: G arden it…and find people for key roles Champions Gardeners Wiki master Page stewards
  56. 56. Notifications allow a community to monitor the wiki
  57. 57. You are asked to do more with less.
  58. 58. A wiki can help.
  59. 59. Source: SPRIG: “Structure, Populate, Review, Invite, Garden”: Michael Idinopulos in his blog: Transparent Office
  60. 60. <ul><li>What kind of wiki might </li></ul><ul><li>you want to launch? </li></ul>
  61. 61. <ul><li>Thanks to: Mark Topping, Alex Wilkinson, Anand Sethupathy and others at NPower NY </li></ul><ul><li>Bloggers: Michael Idinopulos: Transparent Office ; Bill Ives, Portals and KM ; Beth Kanter 1 , Beth’s Blog: How Nonprofits Can Use Social Media ; Michele Martin, The Bamboo Project , Ross Mayfield, Ross Mayfield’s Weblog ; Laura Quinn, Idealware 2 . </li></ul><ul><li>Images: Dave Belfer-Shevett, Nils Peterson, Laura Fitch, Architect, Chris Rasmussen, Intellipedia, Valdis Krebs, Lisa Mac, Bluepudding, Wikipedia, flickr, Library of Congress, Colleen Lewis of Columbia ODS, wikispaces, Indiana NPower, Andreas Feininger </li></ul><ul><li>Screenshots and Interviews: Chris Condayan of American Society of Microbiology, Jon Stahl of ONE/Northwest, Tera Wozniak and Susan Morales-Barias of the Johnson Center, Julie Van Dore of Common Ground, Eric Skiff of clipmarks, Jeremy Wallace of picnet, Darren Gibbons of Thoughtfarmer, Brian Satterfield 3 , techsoup.org </li></ul><ul><li>Interviews: Cindy Rockwell of Customer Vision, Eric Frazer of Behavioral Health Intelligence, Jeremy Wallace of Picnet, Peter Campbell of Earth Justice, Hong Hunt of the San Francisco Goodwill, Andrew Houghton of VolunteerMatch, Richard Petty of Independent Living Research Utilization, Laurel of Atlassian, Kristine Molnar of Pbwiki, Anushka Ratnayake of kiva.org, Sanjay Patel, Edie Rabin, Joel Stern, Michael Ross of Aidmatrix, Frank Moore of the New York Academy of Medicine </li></ul><ul><li>One of Beth Kanter’s posts led me to the American Society of Microbiology wiki. </li></ul><ul><li>Laura Quinn’s Idealware article led me to ONE/Northwest’s wiki. </li></ul><ul><li>Brian Satterfield’s article on techsoup.org led me to the Johnson Center’s conference wiki. </li></ul>

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