This document outlines requirements for an enterprise social network platform. It includes requirements for core functionality like authentication, blogs, files, forums, groups, search and security. It also includes requirements for customization, integration, administration and reporting tools. The goal is to empower employees to collaborate more effectively and drive innovation through better communication and engagement within the organization.

1. KINSHIP enterprise Pty Ltd
Enterprise Social Network
Platform Requirements
Discussion document for
Our Clients
Version 1.0
17 Jan 2014
KINSHIP enterprise
p 1300 KINSHIP www.kinshipdigital.com ABN: 47 144 475 696

2. Contents
Empower, collaborate and transform your organisation with KINSHIP enterprise.
Contents ........................................................................................................................................................ 2
Administration ............................................................................................................................................... 3
Overview ........................................................................................................................................................ 4
Establishing the Business Case ....................................................................................................................... 4
Example Value Map (Sales engagement / collaboration) .............................................................................. 5
Service Environment (platforms, process, people) ........................................................................................... 5
Emphasis of Enterprise Social Network: ....................................................................................................... 5
Detailed Enterprise Social Network Functionality Requirements: .................................................................. 6
Authentication ......................................................................................................................................... 6
Blogs ....................................................................................................................................................... 7
Customization ......................................................................................................................................... 9
Files....................................................................................................................................................... 12
Forums .................................................................................................................................................. 13
Groups .................................................................................................................................................. 15
Integration and Add-Ons ........................................................................................................................ 17
Membership........................................................................................................................................... 18
Search ................................................................................................................................................... 19
Security ................................................................................................................................................. 20
Social engagement................................................................................................................................. 21
Tools ..................................................................................................................................................... 22
Wikis...................................................................................................................................................... 24
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3. Administration
Distribution
ORGANISATION
Name
Position
KINSHIP enterprise
Thys Basson
Project Director
KINSHIP enterprise
Mike Green
CEO
Copyright
This document remains the property of KINSHIP enterprise. It cannot be copied or disclosed
to any party without the express permission of KINSHIP enterprise.
Contact
Any queries relating to this document should be addressed to:
Name:
Thys Basson
Phone:
1300 KINSHIP
Mobile:
0416 513 507
Email:
thys@KINSHIPenterprise.com
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4. Overview
Empower, collaborate and transform your organisation with KINSHIP enterprise.
With our help, your organisation will collaborate, innovate and achieve great results,
while reducing the cost of doing so.
•
Increase employee efficiency and innovation
•
Stringent governance to ensure a high adoption of Social with no fear
•
Nurture a culture of collaboration to break down internal barriers
This kind of business advantage is only achievable by adopting innovative and relevant
social business strategies and tools.
KINSHIP enterprise empowers you and your employees to:
•
Listen to and better engage internal audiences
•
Easily and openly communicate with people up, down and across your organisation
for productive collaboration and engagement with business goals
•
Improve agility by connecting with the right people to share information, reducing
costs and time to value
•
Tailor, scale and enhance platform functionality to continue to evolve with
business needs and social opportunities
The result? An agile, insightful and collaborative organisation.
Establishing the Business Case
Provide research and collation of subject area with input from you to ensure relevance to
your strategic objectives:
•
Candidate roadmap (e.g. employee onboarding, retention, channel support,
learning,...) for implementing the anticipated requirements with alignment to your
priorities;
•
Identification of your ESN business value maps for prioritised candidates;
•
Assessment of the types of functions which should be delivered via an Enterprise
Social Network and their impact on candidate user adoption;
•
A description of the leading vendor solutions and an assessment of their ability to
on your deliver candidate;
•
Key decision criteria including investment, functionality, speed to market and
regulatory / security compliance relevant to each vendor solution; and
•
Case Studies / research references to support key assertions above.
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5. Example Value Map (Sales engagement / collaboration)
Service Environment (platforms, process, people)
Emphasis of Enterprise Social Network:
•
Social engagement, enabling engagement with community-generated and thirdparty content that enable employees to:
o
o
Rate
o
Rate and review
o
Like
o
Report abuse
o
Mention users, groups and applications using @
o
•
Comment
Tag content, including the use of #hashtags
Employee reputation based on their contributions within the community, including:
o
Expert authors within groups
o
Expert contributors across the entire community
o
Group expertise and roles and rank badges showcased in the user profile
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6. •
Content relevancy based on how others find it valuable (via its crowd-sourced
quality score)
•
More engaging activity stream with in-line video viewing and file viewing, and
optional document preview.
•
More compelling multimedia viewing with video transcoding and HTML5
•
Better one-to-one or limited audience private messaging/conversations
•
Expanded community interaction via mobile devices, including voting on polls,
private messaging, liking and discovering experts via showcased reputation
•
Expanded theming and extensibility options
Detailed Enterprise Social Network Functionality Requirements:
Authentication
Feature
Enterprise Social Network
Active Directory integration
x
OAuth provider
x
Log in with Salesforce.com credentials
x
Single sign-on modules
x
Windows Authentication extension
x
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7. Blogs
Feature
Enterprise Social Network
About blog
x
Add blog or blog post to favourites
x
Add blogs to existing site
x
Aggregate/mirror content form other feeds
x
Anonymous user controls
x
Atom syndication
x
Author assignment for mirrored blog feeds
x
Auto-creation of blog on new user account
x
creation
Blog and file mashups
x
Blog content pages
x
Blog database tables are separated for improved
x
performance
Blog theme customization
x
Blog via email
x
Comments moderation options
x
Configurable value for maximum number of
x
comments per page
Configurable value for maximum number of
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8. Feature
Enterprise Social Network
posts per blog
Copy content pages
x
Custom list widgets
x
Custom post URLs
x
Email notifications
x
FeedBurner support
x
File storage per blog
x
Managed tag list
x
Multiple authors
x
Multiple blogs
x
Ping service support
x
Podcasting (enclosure for iTunes feed
x
generation support)
Quick Post
x
Related content
x
Recent posts list
x
RSS syndication of posts and comments
x
Scheduled posts
x
Search, sort, and navigate directly to blog
x
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9. Feature
Enterprise Social Network
Sortable blog list
x
Spam protection on contact requests
x
Support for multiple images and attachments
x
Upload files via content editor
x
URL snippet support
x
Writing via Windows Live Writer with Active
x
Directory authentication
Threaded comments
x
Customization
Feature
Enterprise Social Network
30-minute time zones and regional variances
x
Advertisement widget with role-specific viewing
x
All widgets utilize public API
x
Background image
x
Configurable pre-packaged widgets via Control
x
Panel
Configurable widgets (components) across the
x
site on every page
Configure or remove (in Widget Studio or plugin
x
manager) status message option from Quick
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10. Feature
Enterprise Social Network
Post widget
Colour of text and links
x
Content replacement configuration (text
x
translation to emoticons)
Customizable copyright
x
Customizable email templates
x
Customizable terms of service
x
Customize profile fields
x
Dynamic theming with widgeted UI
x
Editable key site terms for "group(s)" and
x
"friend(s)"
Email templates use nVelocity extensions and
x
public API
Enterprise theme replaces Evolution2 as
x
Telligent Enterprise default theme
Export themes as new themes
x
Extensible footers (site, group, blog)
x
Extensible group tabs
x
Extensible headers (site, group, blog)
x
Headers and footers can be imported or
x
exported from the front UI
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11. Feature
Enterprise Social Network
Highlighted featured content widget
x
Language-specific custom site terms
x
Localizing default language for site
x
Lock widgets on user dashboard
x
Merge customized widget changes selectively via
x
Widget Studio into factory default widgets as you
upgrade from version to version
Plugin registration
x
Silverlight for WMV, VMA, and/or MP3 files
x
User-configurable dashboard
x
Widgets converted for configuration in Widget
Studio
x
Widget management UI
x
Widget Studio widget caching layer
x
Widget wrapper definition by theme, including
the creation of new wrappers
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12. Files
Feature
Enterprise Social Network
Add gallery or file to favourites
x
Download from external site
x
File count and file size quotas
x
File database tables separated for improved
x
performance
File download disclaimer
x
File extension restrictions
x
File gallery
x
File ratings
x
HTML5 support for files
x
Index files for searchability
x
Media and video support
x
Media gallery database tables are separated for
x
improved performance
MP4 embedding
x
Multiple file upload support
x
Number of downloads and views
x
Post comments and tags
x
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13. Feature
Enterprise Social Network
Quick Post
x
Related content suggestion
x
Render files in thumbnails or list view
x
RSS syndication
x
Upload progress indicator and multiple upload
x
queuing
Video embedding
x
Video-encoding
x
Video height and width auto-detection
x
Video transcoding
x
Forums
Feature
Enterprise Social Network
Add threads or posts to favourites
x
Anonymous user controls
x
Capture forum thread to wiki
x
Email subscriptions to forum or forum threads
x
Embeddable code for Telligent Enterprise-hosted
x
discussion within an external web site or content
management system
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14. Feature
Enterprise Social Network
Forum database tables separated for improved
x
performance
Forum moderation
x
Links to media in forum emails
x
Merge threads
x
Move posts to different forums
x
Multiple forums
x
Mute threads
x
Popular post criteria
x
Post and reply via email distribution lists
x
Question & Answer (distinction from discussion
x
forums)
Quick Post
x
Reader's poll support
x
Related content
x
Reply posted without page load
x
RSS for all threads in a forum or a particular thread
x
RSS for all forum content in a group
x
Split posts into new threads
x
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15. Feature
Enterprise Social Network
Suggest an answer and verify an answer
x
Thread list with sort and filter options
x
User roles can have different permissions for
different forums
x
Groups
Feature
Enterprise Social Network
Add roles as members
x
Configurable group role permissions
x
Contact group owners
x
Create, edit, delete groups
x
Custom theme capabilities
x
Email Digest of group activity
x
Follow or unfollow groups
x
Group avatars
x
Group database tables separated for improved
x
performance
Group-driven navigation
x
Group forum, blog, media/file gallery (with basic
x
functionality)
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16. Feature
Enterprise Social Network
Group owner can delete group
x
Group messages
x
Group wiki
x
Highlight featured content
x
Joinless groups
x
Multiple forums, blogs, media/file galleries, and
x
wikis (with advanced functionality)
Public (open or closed) or private (listed or
x
unlisted/invite only) groups
Quick Post functionality with Ajax
x
Sub-group hierarchy support
x
Subgroup navigation drops off top-level groups
x
User can manage own email digest subscriptions
x
Widget support
x
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17. Integration and Add-Ons
Feature
Enterprise Social Network
Centralized file storage (a provider-based solution
x
supporting either the file system or Amazon S3)
Language packs
x
Mail Gateway
x
Microsoft Lync integration
x
Microsoft SharePoint integration
x
RSS and job server
x
Tag pages marked as "no index, no follow"
x
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18. Membership
Feature
Enterprise Social Network
Account activation options (invitation only,
automatic approval, administrator approval, etc.)
Activity message list
x
x
Activity story stream with direct engagement and
multimedia viewing
x
Admin-configurable user profile fields and layout
x
Ban users
x
Blog/forum/media gallery favourite list
x
Configurable activity logging
x
Create, edit, delete users
x
Customizable user roles
x
Default friends on user creation
x
Follow user activity
x
Lost password recovery methods
x
Member point system
x
Member ratings visible to community members
x
New user welcome message
x
My Files, My Friends, My Groups
x
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19. Feature
Enterprise Social Network
Remote avatars
x
Reply to user status messages
x
Robust user hover
x
Site default avatar sets
x
Tag myself and find other like-minded people
x
User-specific status messages
x
User-to-user messaging
x
User-uploaded avatars
x
Wiki favorite list
x
Search
Feature
Enterprise Social Network
Advanced search
x
Extensible search
x
Faceted search
x
Filtering in search results
x
List of places and content matching search term and
content
Microsoft FAST search
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x
x
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20. Feature
Enterprise Social Network
Search by all user profile fields
x
Search by username
x
Search for comments
x
Search for groups
x
Search for status messages
x
Search indexing
x
Search must be installed
x
Search pages marked as "no follow"
x
Search results show forum thread status
x
View users by role
x
Word wheel for search results based on what you're
typing
x
Security
Feature
Enterprise Social Network
IP address banning
x
HTML scrubbing required for comments
x
Log important events to the Windows event log
x
instead of only to internal event log
Spam blocker tools
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x
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21. Feature
Enterprise Social Network
User banning
x
User impersonation
x
Username filters
x
Word replacement filters
x
Social engagement
Feature
Enterprise Social Network
@Mention support
x
#Hashtag support
x
Activity stream
x
Comment on posts and other comments
x
Conversations
x
Engagement with third-party content
x
Extensibility to third-party applications
x
Friends
x
Like posts and comments
x
Quality author scoring
x
Quality content scoring
x
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22. Feature
Enterprise Social Network
Rate posts and comments
x
Employee can upload user file in status message
x
Employee can start conversation with friends
from conversation list
x
Report abuse on all types of content
x
People reputation for expertise
x
Tools
Feature
Enterprise Social Network
Add widget controls
x
Additional configurable site permissions
x
Administrator-only dashboard tab
x
Aggregate behaviour controls
x
Application caching
x
CSModules are configurable via plugin
x
Configurable auto-delete task for activity messages
x
Conversation pages load 40x faster due to reduced
real-time markup translation
Core API build for Related Content widget exposed in
public API
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x
x
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23. Feature
Enterprise Social Network
Custom navigation
x
Email domain controls
x
Event logs
x
Exceptions report
x
Exceptions report page shows server where an
exception occurred
x
File folder management
x
Google Analytics support
x
Internal API queues and schedules tasks
x
Jobs report
x
Licensing counts only active and banned users
x
License management
x
Message database tables are separated for improved
performance
Product meta tags to show major version no. and
license type
x
x
REST API support
x
Send mass email
x
Support of non-production licenses
x
Support of wildcard domains
x
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24. Feature
Enterprise Social Network
Tasks must run in Job Scheduler
x
URL redirect support
x
Version-specific licensing
x
Widget-specific markup moved to theme-specific
x
implementations
Wikis
Enterprise Social
Feature
Network
Add wiki or wiki page to favourites
x
Basic wiki syntax support
x
Capture from forum thread
x
Comments
x
Default wiki for a group and default page for a wiki
x
Delete page and recovery
x
Email notifications for changes to wikis
x
Embedded images/video
x
In-page table of contents with anchors and anchor
linking
Lock pages
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x
x
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25. Enterprise Social
Feature
Network
Move wikis between groups and sub-groups
x
Multi-level table of contents
x
New page creation and edit
x
Quick Post
x
Ratings
x
Related content
x
Revert page to previous version
x
Revision history with comparison
x
Style sheet for printing
x
URL linking
x
Wiki database tables are separated for improved
performance
x
Wiki editing conflict resolution
x
Wiki page autosave
x
WYSIWIG editing
x
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