This presentation is based on a KaiNexus webinar about how continuous improvement software improves daily lean management. You can watch the full webinar here: http://info.kainexus.com/improvement-disciplines/lean/daily-lean-management-with-kainexus/webinars In this webinar, you'll learn about the importance of strategy deployment, gemba walks, and rounding in a culture of continuous improvement. See how KaiNexus takes organization beyond the huddle board and other offline tools.

1. Mark Graban
VP of Customer Success
mark@kainexus.com
Daily Management with KaiNexus: From
Huddle Boards to Web-Based Technology
Dr. Gregory Jacobson
Chief Product Officer
greg@KaiNexus.com
(Skip to slide #40 to watch this webinar)

2. Lean is More Than Tools
(Skip to slide #43 to watch this webinar)

3. Lean Hospitals
• Management System:
– Strategy deployment
– Process audits / rounding
– Performance measures
– Kaizen & staff ideas
– Daily standup meetings
(“huddles”)
(Skip to slide #43 to watch this webinar)

4. Two Great Books
(Watch this webinar)

5. Strategy Deployment
(Watch this webinar)

6. Strategy Deployment
• “Management compass”
• Gets the organization aligned
around “true north”
• Aligns metrics & improvement
• Create focus
• Visual & transparent
(Watch this webinar)

7. True North /
Balanced Scorecard
• Safety
– Falls
– Infection rates
• Quality
– Preventable morality
– Waiting time for appointment
• People
– Engagement index
– Staff injuries
• Finance
– Operating margin
– Productivity
• Customer
– Customer loyalty score
(Watch this webinar)

8. How KaiNexus Helps
• Tag OIs to
“strategic
initiatives”
(Watch this webinar)

9. How KaiNexus Helps
• Tag OIs to
“strategic
initiatives”
• Run reports on
those strategic
initiatives
• Everything is in
one place,
accessible
(Watch this webinar)

10. Process Audits / Rounding(Watch this webinar)

11. “Gemba Walks”
“...Kaplan tours the
hospital daily looking
for problems and
solutions. Everyone is
encouraged to look
for changes to make
work more efficient.”
(Watch this webinar)

12. Process Audits &
Management Rounding
• Traditional:
– “Caught you” and
“write you up”
• Lean:
– Inquiring: Ask why?
– Different = better?
• YES  Hey! That’s a
Kaizen!
(Watch this webinar)

13. Visual Management of Rounding
(Watch this webinar)

14. Is Rounding Happening?
(Watch this webinar)

15. Michael Lombard, MBA, PMP
• Corporate Director of
Operational Excellence at
Cornerstone Healthcare Group
• 10 years Lean, 5 years healthcare
• Kata Learner & Coach
@mikelombard
(Watch this webinar)

16. Images by Mike Rother
(Watch this webinar)

17. How KaiNexus Helps
• Identify problems /
opportunities / solutions
(Watch this webinar)

18. How KaiNexus Helps
• Identify problems /
opportunities / solutions
• Track data about % of
patient rounding
completed
(Watch this webinar)

19. How KaiNexus Helps
• Identify problems /
opportunities / solutions
• Track data about % of
patient rounding
completed
• Search existing OIs
(Watch this webinar)

20. Performance Measures(Watch this webinar)

21. The Problems With Typical Metrics
• Monthly
• Long lag times
• High-level financial metrics
• Away from the workplace
(Watch this webinar)

22. Daily Visual Metrics
• Why Daily Metrics?
– Fast feedback
– Problem solving opportunities
• Track issues on the charts
• Why Visual Metrics?
– “Keeping score”
– “How are we doing today?”
(Watch this webinar)

23. Performance Measures
• Traditional:
– Judge people or teams
as “good” or “bad”
• Lean:
– Lean Leaders, like
leaders anywhere, want
to see measurable
results
– But, they know that the
result comes from the
process
(Watch this webinar)

24. How KaiNexus Helps
(Watch this webinar)

25. Kaizen /
Continuous Improvement
(Watch this webinar)

26. Kaizen & Continuous Improvement
(Watch this webinar)

27. Michael Lombard
@mikelombard
(Watch this webinar)

28. Kaizen Boards
(Watch this webinar)

29. Challenges With Boards
• Visibility is only local within the team
• Can’t be used by distributed teams
• Hard to share & spread ideas
• Hard to tabulate benefits
• Hard for senior leaders or P.I. specialists to see
who needs help
(Watch this webinar)

30. How KaiNexus Helps
(Watch this webinar)

31. Daily Huddles
(Watch this webinar)

32. Daily Huddles
• The “whole” team
• Stand up!
• 10 minutes
• Rotate leadership
• Standard agenda
(Watch this webinar)

33. Huddles in a Hospital Lab
(Watch this webinar)

34. Huddle Standard Agenda
• Safety topic
• Patient schedule for the day
• Do we anticipate any potential
obstacles?
• Is anything out of the ordinary
happening at the facility?
• Staffing for the day
• Improvement opportunities – what
are we tracking and what is our goal?
• Staff time to share future
improvement ideas
Credit: Healthcare Performance Partners: http://www.leanhealthcareexchange.com/?p=4198
(Watch this webinar)

35. How KaiNexus Helps
• Brian Taber, PT, MSPT, DPT
(Watch this webinar)

36. Wrap Up
(Watch this webinar)

37. The Lean In Daily Work Model is a
System
• Visual metrics in the
absence of team
huddles & leadership
gemba walks quickly
becomes wallpaper…
Credit: University of Michigan Health System
(Watch this webinar)

38. The Lean In Daily Work Model is a
System
• Team huddles &
leadership gemba
walks in the absence
of visual metrics
quickly becomes a
social event…
Credit: University of Michigan Health System
(Watch this webinar)

39. Daily Lean Management
with KaiNexus: From
Huddle Boards to Web-
Based Technology
To learn managing daily Lean with
KaiNexus, watch this free webinar:
Watch Now

40. Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks

41. Thanks!
• Web:
– www.kainexus.com
– blog.kainexus.com
• Past Webinars:
– www.kainexus.com/webinars
• Social media:
– www.twitter.com/kainexus
– www.linkedin.com/company/kainexus
– www.facebook.com/kainexus
Mark Graban
@MarkGraban
mark@KaiNexus.com
Dr. Gregory Jacobson
Chief Product Officer
greg@KaiNexus.com