This presentation is based on a KaiNexus webinar about leadership behaviors that create a sustainable culture of continuous improvement. This webinar is the second of a two part leadership series. You can watch the full webinars here: Part 1: http://info.kainexus.com/continuous-improvement/continuous-improvement-leadership/webinars/continuous-improvement-leadership-behaviors Part 2 (this presentation): http://info.kainexus.com/continuous-improvement/continuous-improvement-leadership/webinars/more-continuous-improvement-leadership-behaviors Find out what you as a leader should be doing to spread continuous improvement in your organization!

1. Mark Graban
VP of Customer Success
mark@kainexus.com
MORE Leadership Behaviors that Create a
Culture of Continuous Improvement
Dr. Gregory Jacobson
Chief Product Officer
greg@KaiNexus.com
(Skip to slide #43 to watch this webinar)

2. Characteristics of a Culture of
Innovation & Improvement
Effective
Leadership
Systematic
Methodology
Enabling
Technology
(Skip to slide #43 to watch this webinar)

3. (Skip to slide #43 to watch this webinar)

4. (Watch this webinar)

5. The Original List - Webinar
(Watch this webinar)

6. Our Original List - eBook
(Watch this webinar)

7. Original 25 Behaviors
• State your belief in Kaizen
• Explain why Kaizen is
important
• Empower, but be a
servant leader
• Participate in Kaizen
yourself
• Ask for Kaizen ideas (and
opportunities)
• Don’t require everything
to be an event or a
project
• Emphasize small ideas
• Ask for more than just
cost savings
(Watch this webinar)

8. Original 25 Behaviors
• Look at the process
instead of blaming people
• Keep asking for Kaizen
• Don’t hide ideas (be
transparent)
• Quickly respond to every
idea
• Work to find something
to implement
• Turn “bad ideas” into
better ideas
• Coach, but don’t nitpick
• Help people see the
bigger picture (don’t
suboptimize)
(Watch this webinar)

9. Original 25 Behaviors
• Turn complaints into ideas
• Help create time for people
to take action
• Help share and spread ideas
• Don’t forget the “SA” in
PDSA
• Don’t overdo the “P” in
PDSA
• Be prepared to fail (and
learn from failure)
• Be careful with rewards and
quotas
• Give people recognition for
ideas (effort, not just
results)
• Compile the results and
celebrate them
(Watch this webinar)

10. Behavior 26
Set goals
for improvement
(but not quotas)
(Mark)
(Watch this webinar)

11. Behavior 27
Don’t be
inadvertently
threatening
when asking
(Mark)
(Watch this webinar)

12. Hi, are
you busy?
(Watch this webinar)

13. Behavior 28
Put it
in the
system!
(Mark)
(Watch this webinar)

14. Behavior 29
Don’t say
“that’s not
really a problem”
(Mark)
(Watch this webinar)

15. Behavior 30
Ask employees to think
rather than
giving them answers
(Mark)
(Watch this webinar)

16. Behavior 31
Prioritize learning
over
financial benefits
(Mark)
(Watch this webinar)

17. Behavior 32
Don’t try
to escalate
everything
(Mark)
(Watch this webinar)

18. Behavior 33
Don’t accept
“send a reminder email”
as a “solution”
(Mark)
(Watch this webinar)

19. Behavior 34
Have a bias for action
when you can
“click undo”
(Mark)
(Watch this webinar)

20. Behavior 35
Emphasize and
try small(est)
tests of change
(Mark)
(Watch this webinar)

21. Behavior 36
Senior leaders
need to
go and see
(Mark)
(Watch this webinar)

22. Behavior 37
Senior leaders
need to
celebrate and encourage
(Mark)
(Watch this webinar)

23. Behavior 38
Eliminate barriers
rather than
accepting excuses
(Mark)
(Watch this webinar)

24. Behavior 39
Make a
little time
for improvement
each day
(Mark)
(Watch this webinar)

25. Make Time for Kaizen
“Nobody will be
criticized or punished
for taking time to
work on Kaizen!”
Marwan S. Abouljoud, M.D.
• Chief Medical Officer Henry Ford Medical Group
• Transplant Institute Director
(Watch this webinar)

26. Behavior 40
Get
physicians*
involved
(Mark)Note: May not apply to all industries 
(Watch this webinar)

27. Behavior 41
Spread out
the improvement
workload
(Mark)
(Watch this webinar)

28. Behavior 42
Embrace
innovation &
creation
(Mark)
(Watch this webinar)

29. (Watch this webinar)

30. Behavior 43
Practice kaizen
at home
(because you
CHOOSE to)
(Mark)
(Watch this webinar)

31. Hair Bow Drawer
Before After
My five year old’s hair bow drawer
was a mess. We used to dig for
matching colors and shades.
A couple of years ago, I received three small containers as part of a gift. I
decided to use them for my daughter’s hair bows. I then put the other colors
in zip lock baggies. I also have a tin for other hair pieces. Now if she messes
them up, she cleans them up. As you can see, she has many hair bows now.
I keep two of each color on her hair brush for when we are taking a trip or in
a hurry and have to fix her hair away from home. The color we need is
always there.
The Effect
Time is saved in the mornings, especially now that she is in school.
Name Supervisor Date Savings
Shirley Fox Sherri Walker 6-20-07
From Healthcare Kaizen

32. Behavior 44
Have fun
with
Kaizen
(Mark)
(Watch this webinar)

33. Behavior 45
Get started
before
you’re perfectly
ready to
(Mark)
(Watch this webinar)

34. (Watch this webinar)

35. Behavior 46
Look for
cost savings
as an end result
(Mark)
(Watch this webinar)

36. “… none of us look at it as, “OK, how are we trying to
save money or increase throughput?” That is what
we’re doing, but that’s not how we think of it.”
(Watch this webinar)

37. Why Engagement
Matters in Healthcare
Employee
Engagement
Patient
Satisfaction
Quality &
Outcomes
Financial
Results
Patient
Volume
“THE RELATIONSHIP BETWEEN EMPLOYEE SATISFACTION AND HOSPITAL PATIENT EXPERIENCES,”
by Petier, Dahl, and Mulhern
(Watch this webinar)

38. (Watch this webinar)

39. Building the Culture
Define
Model
Observe
Coach
Celebrate
(Watch this webinar)

40. (Watch this webinar)

41. (Watch this webinar)

42. MORE Leadership
Behaviors that Create a
Culture of Continuous
Improvement
To learn about more leadership
behaviors that create a culture of
continuous improvement, watch
this free webinar:
Watch Now

43. Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks

44. Thanks!
• Web:
– www.kainexus.com
– blog.kainexus.com
• Past Webinars:
– www.kainexus.com/webinars
• Social media:
– www.twitter.com/kainexus
– www.linkedin.com/company/kainexus
– www.facebook.com/kainexus
Mark Graban
@MarkGraban
mark@KaiNexus.com
Dr. Gregory Jacobson
Chief Product Officer
greg@KaiNexus.com