Today we’re here to talk to you about Concur’s revolutionary approach to managing spend and fostering the kind of breakthroughs—the kind of innovation—you simply can’t find anywhere else.
The more complex the world gets in terms of technologies and software, the harder it is to actually DO the work. The result is that you spend more time focused on figuring out how to get things done rather than doing the things that are core to the needs of the business.
At Concur, we look at the day-to-day tasks that get in the way of productivity—and we see a better way to do things. We think about the way the world should work, so you can focus on what matters most.
How should the world work?
Information should flow freely across boundaries, not be locked into a silo or system. Technology should empower and delight your employees, not feel like a burden.
In the beginning, we looked at ways to streamline expense reports. We automated and simplified the process, so it was easier for everybody.
Then, we brought travel and expense together—because they belong together. And we continue to disrupt the traditional process—with everything from electronic receipts and apps that let you snap a photo of a receipt (so we can get rid of paper receipts altogether) to integrating invoices and other types of spend together with T&E—all in an effort to get rid of the tedious tasks that get in the way of real work.
At Concur, we approach the problem of managing spend holistically, which has led us to move beyond automation and create a connected solution that enables organizations to manage all of their spending.
Concur seamlessly: Integrates travel, expense and invoice data within a Concur system Enables the flow of data from outside the system – connecting to spend whenever and wherever it happens Works with the most popular enterprise resource planning (ERP), human resources and accounting systems Supports an ecosystem of partner applications and services that use Concur data to help organizations manage compliance, risk, spend and the traveler experience …creating a single, connected system for managing spend.
The Concur solution is the only way organizations can truly get a handle on total spending, as well as find the areas of savings they’ve never been able to address before.
Why? Because you can’t manage all your spending if you can’t connect all your spending. And it takes an open platform -- and applications and services that connect seamlessly to that platform -- to capture spend wherever it happens, whenever it happens.
Concur services connect to travel suppliers, online travel agencies, credit card companies, vendors–every place and way that employees spend money, capturing spend wherever and whenever it happens.
Our customers capture what is booked within Concur Travel, what is booked offline (through one of many travel agents that work with Concur) and what is booked on air, hotel and car rental websites. And our travel solution integrates with Concur Expense so that all of this data flows into employee expense reports. Most customers see at least 10% savings in their travel programs, without making their employees travel any differently. And, the expense report practically writes itself before the employee is back in the office. Eventually, the need for expense reports will disappear entirely with automatic capture of employee spending wherever and whenever it happens.
Total spend management requires connections between existing business systems and the tools companies use to manage travel, expense and accounts payable.
Concur services integrate effortlessly with the most popular enterprise resource planning (ERP), human resources (HR) and accounting systems. Custom connections also can be created to integrate Concur services with any other business system.
Concur provides even greater visibility and control by continually expanding the ecosystem of partners whose applications and services extend the value of the Concur platform – helping customers manage compliance, enhance traveler experiences and optimize spend.
These partner applications focus on six key areas:
Risk and compliance Helping customers monitor for compliance with the Foreign Corrupt Practices Act (FPCA) and other anti-corruption legislation.
Tax management Helping companies improve travel-related tax management by automatically calculating and collecting value added tax (VAT) refunds after international travel. Typically, 50% of VAT is unclaimed. Partners, like Blackspark, can also identify employees who trigger payroll tax obligations as a result of extended travel outside of their home state or country.
Spend optimization Company phone bills can be fed to Concur as individual expenses to identify unnecessary spend. Hotel and flight prices can be closely monitored for refunds, and cost-effective airport parking can be arranged in advance.
Industry solutions Partner applications and services use Concur data to manage unique requirements of specific industries. For example, streamlining compliance for healthcare and life sciences organizations, or linking time and expenses for professional services organizations.
Meetings & eventsMeeting and event partners integrate travel and expense data to provide one view of event spend. Companies can even direct event registrants from the registration site to policy-compliant, event-travel booking in Concur.
Traveler experience The traveler experience can be greatly enhanced with partner apps that provide trip planning, translation, safety tips and suggestions for optimizing free time in a new city. And Concur makes the expense process even easier with e-receipts from popular vendors and apps that track mileage and spending on gift cards. Examples: Uber automatically sends receipts to Concur; integration with Google Maps or MileIQ allows mileage to be captured (typically mileage is 15% overstated).
To control spending, you need to see it. We believe that organizations deserve accurate, timely visibility into total company spend.
Concur provides visibility into total company spend down to each detailed transaction, so you can stop bad decisions before they happen, manage better budgets and forecast more accurately.
Concur services: Capture spend as—or even before—it happens. Offer timely, actionable insights that enable organizations to drive greater compliance to policies and stop bad spending decisions before they happen. Provide the data to manage, plan and forecast more accurately. Help employees make smarter spend decisions.
And what does Transparent look like?
Intelligence from Concur integrates travel, expense, ERP, invoice and credit card data into a single source to give you accurate, proactive insight into spend as it happens.
Easy-to-use dashboards deliver a clear look at what’s being spent where, enabling easy tracking of key performance indicators (KPIs) and a simple way to monitor trends/comparisons of the key metrics that matter to managers, executives, procurement, travel administrators and finance managers.
It also enables you to schedule automatic delivery of reports and key performance indicator (KPI) dashboards to the decision-makers and budget owners in your organization with the data customized to each audience’s unique needs.
Another example of transparency is Concur Risk Messaging.
This product provides a consolidated overview of employee location and country-specific risk levels on a dynamic, interactive map, with the ability to filter and sort by geography and risk level. It uses a two-way communication system to deliver tailored or trigger-based phone, text or email messages directly to employees—whether they’re on the road, at their desk or anywhere in between. Companies can support their duty of care responsibilities with a simple click.
Concur makes travel, expense and invoice management work without all of the work, making details and processes effortless, so it’s easier for everyone to focus on what matters most.
Concur’s web and mobile solutions help employees be productive anywhere, anytime.
Apps from Concur partners improve the business travel experience by providing trip planning, translation, safety tips, and suggestions for optimizing free time in a new city. The expense process is made even easier with e-receipts from popular vendors and apps that track mileage and spending on gift cards.
Credit card charges, e-receipts, invoices are automatically captured, making spend data more timely and accurate.
TripLink captures travel – no matter where it’s booked – and checks to make sure reservations comply with company travel policies.
Concur Invoice automatically routes invoices and manages approvals, turning three weeks of invoice wrangling into a few days of automated online turnaround.
The Concur mobile app lets users manage key expense, travel and invoice-related tasks—wherever they are, and right from their smartphone—from booking and managing itineraries to capturing receipts, submitting expense reports and approving invoices.
Concur virtually eliminates the hassle of tracking and managing paper receipts with: Electronic receipts from airlines, hotels, restaurants and car companies that integrate directly with Concur Expense and pre-populate itemized charges into expense reports. The ExpenseIt app from Concur enables travelers to snap a photo of a receipt, then automatically creates, itemizes and categorizes an expense entry. The Concur mobile app enables uses to take a photo of a receipt and add it to the Receipt Store within Concur.
TripIt Pro from Concur is a sleek and simple app that keeps track of your itineraries regardless of where travel was booked; it lets you easily share itineraries with your social circles; and it offers flight alerts, alternate flight options, tracking for frequent traveler point programs, and airfare refund monitoring.
Concur is the leading global provider of spend management solutions and services. We have more than 23,000 clients located in over 150 countries. More than half (305) of the Fortune 500 companies are Concur clients; over 70% of BTN’s Corporate Travel 100 companies use Concur. Our services are used by more than 27 million people, with more than 14 million users of our mobile solutions.
Concur processes 55 million transactions, worth over $50 billion in T&E spend in a year. Over 10% of US T&E spend is processed by Concur solutions. We give excellent service daily to almost a million users who are booking trips and creating expense reports – even paying corporate credit cards and reimbursing employees. Let’s take a look at a typical day …
With Concur, you can change the way you manage spend, and gain valuable insights that help you: Improve spending decisions. Increase savings by as much as 10%. Reduce risk with greater visibility into employee travel/location and tools to communicate with employees, enabling more effective management of duty of care compliance. Improve employee satisfaction with an effortless experience for travelers, managers, the accounts payable team—everybody. Future-proof your investment: How businesses spend is different today than it was yesterday, and it’ll change by tomorrow. Just a few years ago did companies care about bring your own device (BYOD) or ancillary fees? Imagine what they’ll be facing tomorrow and in the years to come. With an open platform approach, organizations are prepared to adapt to changes in technology, changes in behavior, changes in business models. Simply put: they’re equipped to keep two eyes and both hands on what and how their business is spending.
The Concur solution is the only way to make all this happen, because it’s the only way to pull all of these pieces together.
Alternative display of pillars
Intro to Concur Presentation
Concur is now part of SAP
The Concur Solution:
A revolutionary way to manage
spending and foster innovation.
We work too hard doing things that
don’t get the job done.
focus on what matters most.
At Concur, we think about the way the world should work to help you
An effortless experience.
• Improve productivity of your entire team.
• Increase compliance while reducing risk.
• Get more accurate and timely spend
• Improve efficiency of accounts payable.
All data, January 2015
A typical day at Concur.
Users log into
Trips & expense
USD sent to banks
Manage spending wherever and whenever it
Improve spending decisions.
Improve employee satisfaction.
Future-proof your investment.