1. Kareem Mohamed Abdou Ali
New Maadi – cairo
00201020142154
E-mail Address:Mr_Karim_ali@yahoo.com
Age: 32
Marital status: Single
OBJECTIVE_______________________________________________________________________________________________
_
A full-time position in your company where I can demonstrate my technical and business skills and contribute to
the company as an IT Professional .
EDUCATION_ __________________________________________________________________________
From 07/2010 to 04/2011 American Universtey in Cairo (AUC) Cairo, Egypt
MCITP (Microsoft Certified Information Technology Professional )
From 01/2008 to 04/2009 American Universtey in Cairo (AUC) Cairo, Egypt
CCNA (Cisco Certified Network Associate )
From 09/2001 to 09/2005 Egyptian Civil Aviation University (6 October Airport N.C.A.T.O) Cairo, Egypt
Bachelor in Information System ,
EXPERIENCE _________________________________________________________________________
Senior IT Operations Engineer
ELSEWEDY POWER SYSTEM PROJECTS
December 2015 – Present (6 months) 5th Settlement, New Cairo, Cairo, Egypt
• Checks pre-installation requirements and site preparations for new hardware installations.
• Troubleshooting applications.
• Create users.
• Install all applications according to user’s needs.
• Install all new hardware system and software for networks.
• Document network/system problems and resolution for future reference.
• Monitor system performance and implement performance tuning.
• Manage user accounts permissions.
• Monitor & Resolve tickets.
• Manage Domain Controller.
• Control system employing in server/client applications.
• Troubleshoots data communication issues (dial-up and Internet).
• Manage and administrate office 365 environment .
From 05/2013 – 05/2015 . MG “ Contractor for Abraj for energy services “ , Muscat , Oman
Position Held: IT SITE Technical Support Engineer
• Perform first-level IT support-related activities on issues regarding the use of IT
hardware and software, networks, wireless communications devices, and all IT

2. related equipment in Head office , RIG Sites , filed users .
-Responsible, for installing, maintaining, troubleshooting and fixing break downs
of all IT related hardware and software.
• Working mainly in Rig sites for owner company dealing with Abraj : PDO , OXY ,
Omanoil , Daleel , Petrogas .
• Have experience in dealing with rig sites and field user troubleshooting on site or
remotely
• Respond to customer needs regarding IT and technical issues
From 01/2013 – 04/2013 .Bayanat Information Technology , Muscat , Oman
Position Held: IT Technical Support Engineer
• Perform first-level IT support-related activities on issues regarding the use of IT
hardware and software, networks, wireless communications devices, Digital
Signage, Kiosks and all IT related equipment
-Responsible, for installing, maintaining, troubleshooting and fixing break downs
of all IT related hardware and software.
• Participating in new product testing, , representing the customers technical
needs, creating support logs and working with 2nd level Vendor Support team to
resolve the issues. Works with the IT Support team to help resolve customer’s
technical questions
• Responds to customer/client requests or events as they occur
• Develops solutions to problems utilizing formal education and judgment
From 09/2009 to 12/2012 Fawry for Banking and Payment Technology Cairo, Egypt
Position held: Data Center Operations Engineer
• Builds, upgrades, configures, provisions and installs servers from scratch
spanning several different platforms and configurations.
• Performs basic monitoring, troubleshooting and repair of all aspects of servers,
operating systems and hardware.
• Responds to customer impacting events.
• Upgrades and downgrades servers.
• Removes hardware from server environments.
• Monitors all Electrical, Mechanical and Emergency Generator systems and
reports issues as appropriate.
• Performs routine maintenance activities on customer server environments.
• Assists in the planning of server environment
From 04/2008 to 08/2009 TE Data (Egypt largest ISP Company ) Cairo,
Egypt
Position held: Technical Support Engineer
• Handling calls for TE DATA Arabic & English customers.
• Troubleshooting the Network over the phone (DSL problems:
ADSL& Mail & Domain).
• Handling customer's inquiries completely and accurately.
Resolve customer's complaints and problems.
• Observing the agents, solve all kind of problems facing the agents or
the work.
• Install DSL, configuring routers and DSL Support, Network administration &
Technical support.

3. From 01/2008 to 04/2008 Egynet Cairo, Egypt
Position held: Technical Support Engineer
Handling calls for TE DATA Arabic & English customers.
• Troubleshooting the Network over the phone (DSL problems:
ADSL& Mail & Domain).
• Handling customer's inquiries completely and accurately.
Resolve customer's complaints and problems.
• Observing the agents, solve all kind of problems facing the agents or
the work.
• Install DSL, configuring routers and DSL Support, Network administration & Technical
support.
PROJECTS
ACCOMPLISHED________________________________________________________________________________
Design and Deployment and health check of Fawry Service (Gateway and core-banking service) on the Following:
1- National bank of Egypt (NBE)
2- Banque De Caire (BDC)
3- Bank Misr (BM)
4- Bank of Alexandria (BOA)
5- Arab African International Bank (AAIB)
SUMMARY SKILLS_______________________________________________________________________________________
COMPUTER SKILLS: MS Word, Excel, PowerPoint, Access, Internet use, Server Administration , HTML, CSS , PHP .
Help desk technical support representative, with five years’ experience working with end-users and professionals.
Adheres to high level of service ethics, demonstrating customer-oriented communication skills and quick grasp of client
requirements.
Provides technical support and problem solving services on the following areas:
• Windows 7, Windows XP, Windows Server 2008.
• MS Office 2013 and Office 2010 suites.
• Microsoft SharePoint.
• IP Peripherals – Cisco switches, routers and firewalls.
• Protocols – TCP/IP, DNS, DHCP, SMTP, FTP , HTTP
• IBM Tivoli Monitoring and IBM Tivoli products
• MCITP Certified MCITP Certified (Microsoft Certification ID : 9101812) , Date : 5/5/2012 .
• LANGUAGES: Fluent in English, Arabic with basic knowledge in Indian (writing, reading and speaking) .
SOFT SKILLS: Leadership, Communication, Team-Building, Organizational, Management, Public Speaking .
INTERESTS AND
HOBBIES__________________________________________________________________________________
• Sports
• Artistic
• Cultural
• Social
• Meeting new Friends