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Clarity First: Overview (1 of 5 webinars)
Clarity First Summer Webinar Series
2
www.TKMG.com/webinars
3
Why Clarity?
4
CLARITY
FOCUS
DISCIPLINE
ENGAGEMENT
THE
OUTSTANDING
ORGANIZATION
5
AMBIGUITY
6
Ambiguity Leads to Missteps, Errors, and Rework
Ambiguity is Frustrating
7
8
What is Clarity?
9
10
11
COHERENCE
PRECISION
ELEGANCE
12
13
14
15
16
“MELTDOWN”
17
CAN I
PARK HERE?
18
19
20
21
22
180+
COGNITIVE
BIASES
23John Manoogian - Wikimedia
IUMRINC TO GQNGIUSIQNS
JUMPING TO CONCLUSIONS
25
26
Which Clarity Type Are You?
Consistently pursues
CLARITY PURSUER
Type 1: Intentional deceit
CLARITY AVOIDER
Type 1: Unaware
CLARITY BLIND
Consistently pursues
clarity as an information
provider and recipient
CLARITY PURSUER
Type 1: Intentional deceit
Type 2: Strategic ambiguity
Type 3: Willful ignorance
CLARITY AVOIDER
Type 1: Unaware
Type 2: Aware; cannot perceive
CLARITY BLIND
29
PURPOSE PRIORITIES PROCESS PERFORMANCE PROBLEM
SOLVING
PURSING ORGANIZATIONAL CLARITY:
THE FIVE P’S
www.clarityfirstbook.com
30
PURPOSE PRIORITIES PROCESS PERFORMANCE PROBLEM
SOLVING
THE FIVE P’S
31
WHY DO YOU DO WHAT YOU DO
31
32
32
From Clarity First,
Karen Martin, 2018
33
PURPOSE PRIORITIES PROCESS PERFORMANCE PROBLEM
SOLVING
THE FIVE P’S
34
DEFINE
TRUE
NORTH
35
35
• A clear, focused,
disciplined, and deeply
engaging approach to
• achieving measurable
business goals that
• enable the organization
to realize its strategy and
• stay true to its purpose.
Strategy Deployment: Defined
36
PURPOSE PRIORITIES PROCESS PERFORMANCE PROBLEM
SOLVING
THE FIVE P’S
37
Understand Value Stream Performance
Percent Complete & Accurate (%C&A)
1 2 3
80% 95%50%
38
Rework = Correct, Add, or Clarify
Standard Work for ALL Key Processes
39
40
41
CLEAR PROCESSES
 Documented
 Current
 Followed
 Consistently monitored
 Regularly improved
42
PURPOSE PRIORITIES PROCESS PERFORMANCE PROBLEM
SOLVING
THE FIVE P’S
43
43
44
LEVEL 3 SCORECARD
45
0
2
4
6
8
10
12
14
16
18
20
0
5
10
15
20
25
5:00
5:15
5:30
5:45
6:00
6:15
6:30
6:45
7:00
7:15
7:30
7:45
8:00
8:15
8:30
8:45
9:00
9:15
9:30
9:45
10:00
10:15
10:30
10:45
11:00
11:15
11:30
11:45
12:00
12:15
12:30
12:45
13:00
13:15
13:30
13:45
14:00
14:15
14:30
14:45
15:00
15:15
15:30
15:45
16:00
16:15
16:30
16:45
AverageStaffingLevel
AverageDailyVolume
Customer Arrival Times
Are you staffing to demand?
# REPORTED SAFETY RISKS
OR ?
47
48
49
PURPOSE PRIORITIES PROCESS PERFORMANCE PROBLEM
SOLVING
THE FIVE P’S
50
51
Clarity and YOU
51
THE
CLARITY
PAUSE
53
54
55
56
57
58
www.clarityfirstquiz.com
59
www.clarityfirstbook.com
What could you
accomplish with
greater clarity?

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Clarity First: Overview (1 of 5 webinars)