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Current State Documentation Options Go Kaizen Events in Office & Service Environments (Part 2 of 2)

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Current State Documentation
Options
Go to the gemba! – OBSERVE
Review Performance data
Draw Spaghetti diagrams
Documentation / job aid review
Videotape / photos
Worker interviews
Work samples
Metrics-Based Process
Mapping (MBPM)
© 2009 Karen Martin & Associates

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Published in: Business

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