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Implementation = Training Why training Kaizen Events in Office & Service Environments (Part 2 of 2)

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Implementation = Training
Why training





Communicate new process
Distribute new procedures, aids, tools, etc.
Create confidence & competence among workers
Build sustainability

Potential training audience




Workers and their supervisors / managers
Downstream customers (if impacted by change)
Upstream providers (if input they provide will be
changed)

© 2009 Karen Martin & Associates

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Published in: Business

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