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Workforce Training Facilitation – Just-in-time, Kaizen Events in Office & Service Environments (Part 2 of 2)


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Workforce Training
Facilitation – Just-in-time, just-the-facts
Must be mandatory & interactive

Face-to-face if possible
 May require multiple sessions

If geographically dispersed, person-to-person with
support of:

Conference calls
Voice mail
Email (instructions, procedures, etc.)

Designated mentors for on-going support
Channel for post-training feedback, Q&A, etc

© 2009 Karen Martin & Associates


Published in: Business