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Workforce Training Content – everything Kaizen Events in Office & Service Environments (Part 2 of 2)

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Workforce Training
Content – everything that is required in order to
perform the new process tomorrow


Purpose of event
 Quality, Cost, Delivery, Safety, Morale
 Business needs




Instruction on new process
Handouts for everyone
 New procedure, process map, checklists, visual aids, etc.




Demonstrate new process (if possible)
Discuss on-going support/monitoring, sustainability
plan, audit plan
 Who should they contact for help and/or additional
improvement suggestions?

© 2009 Karen Martin & Associates

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Published in: Business

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