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Kaizen Event Report
Executive Sponsor
Value Stream Champion
Facilitator
Team Lead
Event Objectives

Allen Ward
Sally McKinsey
Dave Parks
Sean Michaels

Event Name Order Fulfillment Process
Event Dates 11/26 - 11/28/2008

Key Improvements Implemented

1

Reduced lead time from time requistion is received until it is input from
approx 11 days to 2 days.

Engineers and maintence given access to ERP and
trained how to create requisitions

2

Reduce number of approvals form 5 to no more than 2

Before Photos, Graphs and/or Data

ERP coding changed only department manager
authorization is required if total spend is less than
$5000
Department managers trained on approval process
including need to engage IT group if purchasing
application programs

3

4

5

Measurable Results
Metric

1

Lead Time

2

Process Time

3

Rolled First
Pass Yield

4

Handoffs

5

Unit of
Before
Measure Measurement

Collateral Benefits
Projected
After
Measurement

Projected
Change

Days

8.3

2.3

-72.3%

Min

55.0

25.0

-54.5%

%

4.0

72.0

1700.0%

Each

6.0

2.0

- Reduced equipment downtime due to waiting for
parts; trickle-down effect re: stress on maintenance
department and inter-departmental conflicts
- Less frustration with the purchasing process
- Reduced lost-time,and improved productivity, due to
walking requisitions through the approval process
- Should see less premium freight costs due to
expediting of purchased parts and customer orders.

-66.7%

Team Members

6

Dianne O'Shea

Ryan Austin

7

Sean Michaels

Mary Townsend

8

Sam Parks

9

Paul Dampier

10

Michael Prichard

After Photos, Graphs and/or Data

Published in: Business

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