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Sustainability Plan Sustainability Plan Executive Kaizen Events in Office & Service Environments (Part 2 of 2)

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Sustainability Plan
Sustainability Plan
Executive Sponsor
Value Stream Champion
Facilitator
Team Lead
30-Day Audit Date

Event Name
Event Dates
"Go Live" Date
"Go Live" Location
60-Day Audit Date

Identify process owner.

Communication / Training
Requirement

Plan
Who has ultimate responsibility for how process is performing?

Plan

Provide training for those who missed initial training.

Who will deliver it and when?

Integrate new process into ongoing department training.

Who leads identification of training that need to be updated (ongoing and for
new employees), when will training be in place?

Update Value Stream Map.

Monitoring / Measurement
Requirement

Which value stream map(s) need to updated, who will do it and when?

Update training records to reflect who has been trained. Who maintains training records?

Communicate to affected parties who were not advised
Who communicates? How? To whom?
during event.

Observe process one day after event is over. Talk with Which Kaizen team member(s) will observe the process? How will they
workers, assure they understand how process should communicate results? Who is responsible for adjusting the process, if
needed?
be performed; see if there are problems.
Put in place key metrics to measure process
performance; post performance.

Who is responsible for finalizing process performance metrics and by when?

Observe process one week after event is over. Talk
with workers, assure they understand how process
should be performed; see if there are problems.

Which team member(s) will observe the process? When? How will they
communicate results? Who is responsible for adjusting the process, if
needed?

Define corrective actions required if new process not
being followed (rewards and consequences).

Will there be rewards / recognition for sustaining improvements? What will
corrective actions be if workers are not following new process? Who will
enforce these rewards/consequences?

Post the Event Report, 30-Day List, Sustainability Plan.

Who is accountable? Where posted?

Monitor process performance frequently; post results
put continuous improvement plans in place.

Who monitors process performance on an ongoing basis? Who
communicates the results? When, to whom, in what format?

Update SOPs and other ISO or regulatory documents
impacted by changes.

Who identifies relevant documentation? Who updates it? By when?

Conduct 30-day audit.

Who will lead audit & when? How will results be communicated? To whom?
How will the process be adjusted, if needed? What's the plan for continuous
improvement?

Communicate and post 30-day and 60-day audit
results.

Who communicates? How? To whom? Where posted?

Conduct 60-day audit.

Who will lead audit & when? How will results be communicated? To whom?
How will the process be adjusted, if needed? What's the plan for continuous
improvement?

Communicate audit results to stakeholders and
leadership team.

Who communicates? Via what medium?

Communicate process performance measurement
plan.

How is process performance going to be communicated to workers? Are
additional visuals needed? Who owns this activity?

Value Stream Champion

Process Owner

Name

Name

Signature

Signature

Date

Date

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