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Sustainability Issues
Who owns the process?




Doesn’t have to align with org chart
Should have authority across multiple functions
Doesn’t have to be management

What are the 2-5 Key Performance Indicators?
Who will be responsible for monitoring process
performance?



Formal process audits – 30-day audit is a must!
Ongoing improvement

Heavy use of visual management increases
success.
© 2009 Karen Martin & Associates

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Published in: Business

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