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Post-Event Activities Executive Sponsor Value Kaizen Events in Office & Service Environments (Part 2 of 2)

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Post-Event Activities
Executive
Sponsor
Value Stream
Champion

Event Name
Event Dates

Facilitator
Coordinator



Task

1 Week After
1

Key
Follow-up
Activities

2
3

Observe the new process the first day or shift following the event. Make realtime adjustments, if needed.
Hold first of four weekly post-Event meetings with Kaizen Team to assess
progress on 30-Day List, monitor process performance, identify/resolve new
problems, and discuss lessons learned.
Send thank you's to all team members, on-call support, and others who
helped.

4

Broadcast results organization-wide (via email, newsletter, etc.)

5

Post Event Report and Sustainability Plan on improvement communication
board(s) and shared drives.

6

Assess if new process is being followed.

7

Take corrective action if process is not being followed.

8

If controlled procedures / processes were changed, update relevant
documentation as necessary.

9

Plan future improvement activities, if needed.

10

Share "later" ideas on Ideas List with relevant leadership and continuous
improvement staff.

11

Modifiy process further if it needs additional improvement.

12
13

2 Weeks After
14

Meet with team to assess progress on 30-Day List.

15

Measure process to validate projected future state metrics.

16

Adjust process, if needed.

17

Interview process workers and those affected by the improvements to assess
success and need for future improvements.

18
19

3 Weeks After
20

Meet with team to assess progress on 30-Day List.

21

Measure process to validate projected future state metrics.

22

Adjust process, if needed.

23

Determine data needs required for further current state analysis and future
state design. Assign accountability for measurement and timeframes for
delivery.

24

Prepare for 30-day audit.

25
26

4 Weeks After
27

Meet with team to assess progress on 30-Day List.

28

Conduct 30-day audit.

29

Adjust process and/or take corrective action, if needed.

30

Conduct 30-day audit briefing and post audit results.

31

Schedule 60-day audit.

32
33

60 Days After
34

Conduct 60-day audit.

35

Adjust process and/or take corrective action, if needed.

36

Communicate and post audit results.

37
38

Due Date

Owner

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