The team starts and ends the day together.
Being on time is critical.
The team stays 100% committed and 100% focused.
All wireless devices on silent mode or off. No vibration.
Rank has no privilege.
Finger-pointing has no place.
No veto power from outside the team.
No silent objectors. Don’t leave in silent disagreement.
Seek the wisdom of ten, rather than the knowledge of one.
The current process isn’t “broken”; it needs improvement.
It’s okay and encouraged to disagree; it’s not okay to be
© 2009 Karen Martin & Associates