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1. Metrics-Based Process Mapping
Identifying and Eliminating Waste in Office and Service Processes
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25%
Catalog no. K14024
October 2012, 115 pp.
ISBN: 978-1-4398-8668-7
$109.95 / £80.00
Karen Martin
The Karen Martin Group, Santa Monica, California, USA
Mike Osterling
Osterling Consulting, La Mesa, California, USA
Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach
that enables improvement teams to make effective, data-based decisions regarding
waste elimination and measure ongoing process performance. The mapping
technique integrates the functional orientation of traditional swim lane process maps
with time and quality metrics that are essential for designing improved processes.
The Excel-based tool, included on the accompanying CD, provides a user-friendly way
to electronically archive manually created maps in team settings for easier storage
and distribution across an organization.
KEY FEATURES
• Introduces mapping essentials
• Contains a quick-start user’s guide
• Includes a CD with an interactive Excel-based tool that allows users to
electronically capture their current and future state maps, and also audits the
maps for completeness
SELECTED CONTENTS
What Is a Process? What Is Metrics-Based Process Mapping (MBPM)? Mapping
Preparation. Mapping Essentials: Understanding the Current State. Mapping
Essentials: Designing and Implementing the Future State. Process Documentation: An
Excel-Based Solution. Process Management. Appendices: Excel Tool Quick Start
Guide. Excel 2003–Specific Instructions.
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