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Metrics Based Process Mapping Discount Code


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This discount code is being offered by our publisher and is good for 90 days, beginning April 11, 2017.

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Metrics Based Process Mapping Discount Code

  1. 1. Metrics-Based Process Mapping Identifying and Eliminating Waste in Office and Service Processes SAVE 25% Catalog no. K14024 October 2012, 115 pp. ISBN: 978-1-4398-8668-7 $109.95 / £80.00 Karen Martin The Karen Martin Group, Santa Monica, California, USA Mike Osterling Osterling Consulting, La Mesa, California, USA Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique integrates the functional orientation of traditional swim lane process maps with time and quality metrics that are essential for designing improved processes. The Excel-based tool, included on the accompanying CD, provides a user-friendly way to electronically archive manually created maps in team settings for easier storage and distribution across an organization. KEY FEATURES • Introduces mapping essentials • Contains a quick-start user’s guide • Includes a CD with an interactive Excel-based tool that allows users to electronically capture their current and future state maps, and also audits the maps for completeness SELECTED CONTENTS What Is a Process? What Is Metrics-Based Process Mapping (MBPM)? Mapping Preparation. Mapping Essentials: Understanding the Current State. Mapping Essentials: Designing and Implementing the Future State. Process Documentation: An Excel-Based Solution. Process Management. Appendices: Excel Tool Quick Start Guide. Excel 2003–Specific Instructions. SAVE 25% when you order online and enter Promo Code MBP25 FREE standard shipping when you order online.