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These are the slides from my talk at the SHRM Annual Conference on June 26, 2012 in Atlanta, GA.
Operational excellence is impossible to achieve without a highly engaged workforce. But what does employee engagement *really* mean and what's HR's role in creating it? In this session, you will learn how to leverage the growing marriage of people and process, what type of development today's employees need, and how to help your leaders give the frontlines greater control over their work, which produces significant boosts to both engagement scores and your company's bottom line.
4. • World-class organizations – ratio of
engaged to actively disengaged
employees is 9.57:1.
• Average organizations – ratio of
engaged to actively disengaged
employees is 1.83:1.
― Gallup
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7. “To be fully engaged, we must be
physically energized, emotionally
connected, mentally focused and
spiritually aligned with a purpose
beyond our self-interest.”
— Jim Loehr & Tony Schwartz,
The Power of Full Engagement
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21. Kaizen Event – Definition
A two- to five-day focused improvement
activity during which a sequestered,
cross-functional team designs and
implements improvements to a defined
process or work area, generating rapid
results and learned behavior.
Karen Martin & Mike Osterling
The Kaizen Event Planner
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24. “I went home yesterday and told my
family that it was one of the best
working days I’ve ever had.
I was able to fully use my
capabilities for three days.”
— Fred Valenzano, Professional Engineer
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29. Where to Start?
• Improve your onboarding process.
• Train a core group of middle managers and/or above
in problem solving and improvement coaching.
• Transition your dedicated improvement
professionals from “do-ers” to “teachers.”
• Hold a few kaizen events each year to instill new
behaviors & shift culture.
• Make improvement part of everyone’s job.
• Never, ever make process improvement without
deep involvement of the people who actually do the
work.
• Advocate the truth that people aren’t the problem –
systems are.
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31. For Further Questions
Karen Martin, Principal
7770 Regents Road #635
San Diego, CA 92122
858.677.6799
ksm@ksmartin.com
Twitter: @karenmartinopex
Monthly newsletter: www.ksmartin.com/subscribe
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