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Summary Metrics: Quality Rolled First Value Stream Mapping in Office & Service Setttings


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Summary Metrics: Quality
Rolled First Pass Yield (RFPY)

The percent of value stream output that passes
through the process “clean,” with no “hiccups,”
no rework required.
RFPY = %C&A x %C&A x %C&A…
Common finding = 0-15%
Multiply ALL %C&A’s, even if parallel processes

© 2010 Karen Martin & Associates


Published in: Business, Technology
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