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Summary Metrics: Measuring Productivity Gains Value Stream Mapping in Office & Service Setttings


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Summary Metrics: Measuring
Productivity Gains

Labor Effort
# FTEs


Total PT (in hrs) X # occurrences/year
Available work hrs/year/employee

= Current State FTEs – Future State FTEs

Note: Improvement can be expressed as Freed
Capacity (FTEs), Time, or Labor Expense (or all)
# FTEs = Full Time Equivalents; 2 half-time people = 1 FTE

© 2010 Karen Martin & Associates


Published in: Business, Technology
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