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Value Stream Mapping Facilitator Range Value Stream Mapping in Office & Service Setttings


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Value Stream Mapping Facilitator
Range of Necessary Traits
 Skills / Knowledge

Improvement tools (root cause analysis, flow-enhancing tools, etc.)
Project & time management
Mediation; consensus building
People effectiveness – from front line workers to execs

 Authority / Respect

Designated change agent / influence leader
Comfortable removing obstacles & reaching out to senior leadership

 Personality / Energy

Naturally curious
Challenging, yet supportive
Positive, upbeat, energetic
Pushy without irritating

 Objectivity / Fairness

No attachment to the work being improved

© 2010 Karen Martin & Associates


Published in: Business, Technology
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