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How to Treat Lead Time in
Office/Service Environments (new slide)
Lead Time

Process Time

Process 1

LT

Process 2

LT
PT

PT

Office/Service Lead Time ―
• From the time work is made available until it’s been completed AND passed on
to the next person/work group/department in the process.

• Placed on the peak of the timeline to the left of the process block it refers to.
• Represents total throughput time, including process time; not merely wait time.
© 2010 Karen Martin & Associates

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Published in: Business, Technology
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