Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Customer-Defined Value Value-Adding (VA) - Value Stream Mapping in Office & Service Setttings

95,312 views

Published on

Customer-Defined Value
Value-Adding (VA) - any operation or
activity your external customers value
and are (or would be) willing to pay for.
Non-Value-Adding (NVA) - any operation
or activity that consumes time and/or
resources but does not add value to the
product (good or service) the customer
receives.




Necessary – support processes, regulatory
requirements, etc.
Unnecessary – everything else - WASTE

© 2010 Karen Martin & Associates

57

Published in: Business, Technology
  • Login to see the comments

×